We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

 We are recruiting Night Guest Service Manager to support our night front office team.

Duties & Responsibilities:

• Ensure that the service offered to the guest is personal and memorable, that guest needs are anticipated, and requests followed up. Build relationships and loyalty with guests, ensuring that they want to return to the hotel. Connect with guests at every possible opportunity.
• Handle, follow up, seek closure and communicate any guest comments or complaints. Pass on to relevant HOD’s.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Lead by example, motivate and direct all Front Desk personnel in the execution of their duties to maximize operational efficiency. This includes training and development, performance management, monthly departmental meetings and regular appraisals.
• Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures.
• Liaise closely with the Night Guest Services Manager team ensuring full handovers occur and daily task are completed to prepare the shift operation.
• Ensure all necessary supplies are available for the front desk. Manage par stocks and order as required. 
• Manage the front office budget and ensuring that finance administration including purchase orders and accepting delivery of orders is completed accurately and on time.
• Supervise the allocation of bedrooms with the housekeeping department.
• Ensure all team members build and effectively utilize guest history profiles.
• Work closely with the Operations manager and General manager to ensure standards are met and constantly reviewed

What Are We Looking for?

• A positive individual that is excited to be part of a fun Team
• Driven to deliver results.
• Can do attitude and a good level of spoken and written English.
• Minimum 2 years in a front office manager role in a similar property

What We Offer You:

• Company pension scheme
• Employee assistance program and counselling sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme
• 20 paid days holiday plus bank holidays
• Further learning and training
• Career growth opportunities

Join Our Company!

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.

 Prior experience within a similar role is essential and experience highly beneficial. Apply ASAP if you want to join a fast-paced innovative UK company.

We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

 We are recruiting Night Guest Service Manager to support our night front office team.

Duties & Responsibilities:

• Ensure that the service offered to the guest is personal and memorable, that guest needs are anticipated, and requests followed up. Build relationships and loyalty with guests, ensuring that they want to return to the hotel. Connect with guests at every possible opportunity.
• Handle, follow up, seek closure and communicate any guest comments or complaints. Pass on to relevant HOD’s.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Lead by example, motivate and direct all Front Desk personnel in the execution of their duties to maximize operational efficiency. This includes training and development, performance management, monthly departmental meetings and regular appraisals.
• Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures.
• Liaise closely with the Night Guest Services Manager team ensuring full handovers occur and daily task are completed to prepare the shift operation.
• Ensure all necessary supplies are available for the front desk. Manage par stocks and order as required. 
• Manage the front office budget and ensuring that finance administration including purchase orders and accepting delivery of orders is completed accurately and on time.
• Supervise the allocation of bedrooms with the housekeeping department.
• Ensure all team members build and effectively utilize guest history profiles.
• Work closely with the Operations manager and General manager to ensure standards are met and constantly reviewed

What Are We Looking for?

• A positive individual that is excited to be part of a fun Team
• Driven to deliver results.
• Can do attitude and a good level of spoken and written English.
• Minimum 2 years in a front office manager role in a similar property

What We Offer You:

• Company pension scheme
• Employee assistance program and counselling sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme
• 20 paid days holiday plus bank holidays
• Further learning and training
• Career growth opportunities

Join Our Company!

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.

 Prior experience within a similar role is essential and experience highly beneficial. Apply ASAP if you want to join a fast-paced innovative UK company.