Guest Service Agent – Zedwell Knightsbridge
New Hotel Opening – Mid-February 2024

An exceptional opportunity has arisen for a passionate and experienced Guest Service Agent to join the Front Office Team at our exciting new property, Zedwell Knightsbridge, opening in mid-February.

At Criterion Hospitality, we pride ourselves on innovation and creativity in real estate, hotels, and across our business ventures. If you are driven, thrive in a fast-paced environment, and are passionate about delivering exceptional guest experiences, we would love to hear from you!

As a Guest Service Agent, you will be the welcoming face of Zedwell Knightsbridge, ensuring all visitors receive a warm and professional reception. Your responsibilities will include:

• Coordinating front desk activities, such as handling calls, managing reservations, and providing exceptional guest services.
• Acting as a positive and dynamic representative of our team.
• Resolving guest inquiries and complaints with a professional and customer-focused approach.

Ultimately, you will help us provide a seamless and friendly guest experience at our new property.

• A positive, vibrant personality excited to join a fun and dynamic team.
• A minimum of 1 year in a similar Front Office role.
• A valid Security Licence (required for this role).

• Daily food allowance (non-contractual) for days worked.
• Company pension scheme.
• Generous holiday entitlement.
• Employee assistance program and counselling sessions (including for close family members).
• Discounted stays at other properties within our portfolio.
• Refer-a-friend scheme.

At Criterion Hospitality, we believe work should be fun, innovative, and rewarding! We foster a workplace culture that encourages creativity and out-of-the-box thinking. As we continue to grow, you'll find plenty of opportunities to advance your career with us and enjoy excellent competitive benefits.

Guest Service Agent – Zedwell Knightsbridge
New Hotel Opening – Mid-February 2024

An exceptional opportunity has arisen for a passionate and experienced Guest Service Agent to join the Front Office Team at our exciting new property, Zedwell Knightsbridge, opening in mid-February.

At Criterion Hospitality, we pride ourselves on innovation and creativity in real estate, hotels, and across our business ventures. If you are driven, thrive in a fast-paced environment, and are passionate about delivering exceptional guest experiences, we would love to hear from you!

As a Guest Service Agent, you will be the welcoming face of Zedwell Knightsbridge, ensuring all visitors receive a warm and professional reception. Your responsibilities will include:

• Coordinating front desk activities, such as handling calls, managing reservations, and providing exceptional guest services.
• Acting as a positive and dynamic representative of our team.
• Resolving guest inquiries and complaints with a professional and customer-focused approach.

Ultimately, you will help us provide a seamless and friendly guest experience at our new property.

• A positive, vibrant personality excited to join a fun and dynamic team.
• A minimum of 1 year in a similar Front Office role.
• A valid Security Licence (required for this role).

• Daily food allowance (non-contractual) for days worked.
• Company pension scheme.
• Generous holiday entitlement.
• Employee assistance program and counselling sessions (including for close family members).
• Discounted stays at other properties within our portfolio.
• Refer-a-friend scheme.

At Criterion Hospitality, we believe work should be fun, innovative, and rewarding! We foster a workplace culture that encourages creativity and out-of-the-box thinking. As we continue to grow, you'll find plenty of opportunities to advance your career with us and enjoy excellent competitive benefits.