As Front Office Manager, you’ll choreograph every moment of our guests stay. Motivating your team to deliver outstanding hospitality that sees them return time and again.

Responsible for both Reception and Night teams, you will oversee every aspect of the Front Office team’s duties: from welcome to ongoing guest relations. In fact, you’ll train your whole team to deliver truly exceptional service. You’ll bring a calm head and natural flair, and in return, well offer you an extraordinary career.

Key Responsibilities :

• Ensure all department Health and Safety procedures are implemented and all team training is conducted.
• Be aware of your responsibility for the security of guests and hotel property.
• Complete all company and brand training and ensure the team do likewise.
• Ensure all key metrics of hotel and department performance are understood and actions put in place to achieve annual targets.
• Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
• Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
• Deal with guests promptly upon arrival and departure, as per company standards for check-in and out procedures..
• To lead and train department employees.
• Ensure that the team are punctual, polite and courteous and helpful to guests and colleagues at all times.
• Prepare, check and monitor department forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
• Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a  whole.
• Control department’s costs through correct storage and distribution of supplies.
• Carry out Duty Manager responsibilities in order to support the hotel’s business needs.

About You

• Previous experience as a Front Office Manager
• Confident communicator with a hands-on leadership style
• Passionate about delivering outstanding guest experiences
• Flexible to work shifts including evenings, weekends and holidays
• Excellent attention to detail and organisational skills

What We Offer

• Cycle to Work Scheme
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.

If this sounds like the job for you, please get in touch!

As Front Office Manager, you’ll choreograph every moment of our guests stay. Motivating your team to deliver outstanding hospitality that sees them return time and again.

Responsible for both Reception and Night teams, you will oversee every aspect of the Front Office team’s duties: from welcome to ongoing guest relations. In fact, you’ll train your whole team to deliver truly exceptional service. You’ll bring a calm head and natural flair, and in return, well offer you an extraordinary career.

Key Responsibilities :

• Ensure all department Health and Safety procedures are implemented and all team training is conducted.
• Be aware of your responsibility for the security of guests and hotel property.
• Complete all company and brand training and ensure the team do likewise.
• Ensure all key metrics of hotel and department performance are understood and actions put in place to achieve annual targets.
• Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
• Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
• Deal with guests promptly upon arrival and departure, as per company standards for check-in and out procedures..
• To lead and train department employees.
• Ensure that the team are punctual, polite and courteous and helpful to guests and colleagues at all times.
• Prepare, check and monitor department forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
• Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a  whole.
• Control department’s costs through correct storage and distribution of supplies.
• Carry out Duty Manager responsibilities in order to support the hotel’s business needs.

About You

• Previous experience as a Front Office Manager
• Confident communicator with a hands-on leadership style
• Passionate about delivering outstanding guest experiences
• Flexible to work shifts including evenings, weekends and holidays
• Excellent attention to detail and organisational skills

What We Offer

• Cycle to Work Scheme
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.

If this sounds like the job for you, please get in touch!