As a Reception Team Member (40 Hour Contract) you’ll be the first point of contact for our guests and play an important role in creating a warm, welcoming, and professional experience from arrival through to departure.

You’ll work as part of the Front Office team, assisting guests with check-ins, check-outs, enquiries, reservations, and any requests they may have during their stay. Your friendly and professional approach will help ensure every guest feels valued and well looked after.

• Welcoming and greeting guests in a friendly and professional manner
• Checking guests in and out efficiently and accurately
• Handling guest enquiries, requests, and feedback with a positive attitude
• Providing information about the hotel, facilities, local area, and services
• Managing reservations, room allocations, and guest accounts where required
• Answering telephone calls and responding to guest enquiries
• Ensuring the reception and front-of-house areas are clean, tidy, and welcoming
• Assisting with guest issues and resolving problems professionally and promptly
• Maintaining high standards of customer service, presentation, and professionalism
• Working as part of a team to deliver a seamless guest experience

• Friendly, approachable, and confident when communicating with guests
• Passionate about hospitality and delivering excellent customer service
• Professional, organised, and able to remain calm under pressure
• Reliable, flexible, and willing to work shifts including evenings, weekends, and holidays
• A strong team player with excellent attention to detail
• Positive and proactive with a genuine desire to help guests
• Previous reception or hotel experience is an advantage, but not essential as full training will be provided

• Cycle to Work Scheme
• Learning and Development – an extensive range of training opportunities are available to support your personal and professional development
• We Care – a confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues
• Free meals on duty
• Complimentary on-site parking
• Regular on-site and off-site social events and celebrations
• A supportive and welcoming team environment
• Opportunities to develop and progress within the hotel

If you’re friendly, professional, enjoy meeting people, and are passionate about providing an excellent guest experience, we’d love to hear from you!

As a Reception Team Member (40 Hour Contract) you’ll be the first point of contact for our guests and play an important role in creating a warm, welcoming, and professional experience from arrival through to departure.

You’ll work as part of the Front Office team, assisting guests with check-ins, check-outs, enquiries, reservations, and any requests they may have during their stay. Your friendly and professional approach will help ensure every guest feels valued and well looked after.

• Welcoming and greeting guests in a friendly and professional manner
• Checking guests in and out efficiently and accurately
• Handling guest enquiries, requests, and feedback with a positive attitude
• Providing information about the hotel, facilities, local area, and services
• Managing reservations, room allocations, and guest accounts where required
• Answering telephone calls and responding to guest enquiries
• Ensuring the reception and front-of-house areas are clean, tidy, and welcoming
• Assisting with guest issues and resolving problems professionally and promptly
• Maintaining high standards of customer service, presentation, and professionalism
• Working as part of a team to deliver a seamless guest experience

• Friendly, approachable, and confident when communicating with guests
• Passionate about hospitality and delivering excellent customer service
• Professional, organised, and able to remain calm under pressure
• Reliable, flexible, and willing to work shifts including evenings, weekends, and holidays
• A strong team player with excellent attention to detail
• Positive and proactive with a genuine desire to help guests
• Previous reception or hotel experience is an advantage, but not essential as full training will be provided

• Cycle to Work Scheme
• Learning and Development – an extensive range of training opportunities are available to support your personal and professional development
• We Care – a confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues
• Free meals on duty
• Complimentary on-site parking
• Regular on-site and off-site social events and celebrations
• A supportive and welcoming team environment
• Opportunities to develop and progress within the hotel

If you’re friendly, professional, enjoy meeting people, and are passionate about providing an excellent guest experience, we’d love to hear from you!