Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London. 

Position Overview:

We are seeking a dedicated and experienced Reception Manager to lead our Reception team and ensure a seamless and welcoming experience for our discerning members. The Reception Manager will be responsible for overseeing all aspects of reception operations, including member relations, reservations, and administrative tasks.

About the role:

• Supervise and motivate a team of receptionists to deliver exceptional customer service at all times.
• Manage the reception desk efficiently, handling inquiries, reservations, and guest requests promptly and courteously.
• Develop and maintain strong relationships with members, ensuring their needs are anticipated and exceeded
•  Coordinate with various departments to ensure smooth communication and collaboration across the club.
• Oversee the reservation system, optimizing booking procedures to maximize table turnover and revenue.
• Train and mentor reception staff on service standards, procedures, and club policies.
• Maintain accurate records and reports, including guest feedback, reservation logs, and financial transactions.
• Assist in resolving any guest issues or complaints in a professional and timely manner.

About you:

• Proven experience in a supervisory or managerial role within a high-end hospitality setting, preferably in a private members club or luxury hotel.
• Exceptional interpersonal and communication skills, with the ability to interact confidently with members, guests, and colleagues at all levels.
• Strong organizational and multitasking abilities, with a keen attention to detail and a proactive approach to problem-solving.
• Proficiency in reservation management software and MS Office applications.
• Knowledge of Sevenrooms.
• A passion for delivering outstanding service and creating memorable experiences for guests.
• Flexibility to work evenings, weekends, and holidays as required.

In return we offer fantastic rewards and benefits (T&C’s apply):

• Private medical benefits via Medicash
• Discount in over 800 retail outlets via Reward Gateway
• Discounts on food & beverage in our restaurants and sister businesses
• Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
• Enhanced sickness pay
• Life assurance
• Long Service Awards
• An exciting range of learning and development programmes
• Enhanced maternity pay
• Uniform laundry service
• Opportunities for promotion and continual progression
• Complimentary meals while on shift
• Employee assistance programme
• Occupational health nurse

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants either must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applications, we aren't always able to provide feedback, if you do not hear from us in 2 weeks’ time please assume you have not been successful. However, don't hesitate to get in touch!

If you are a motivated and experienced hospitality professional with a passion for delivering exceptional service, we invite you to apply for the Reception Manager position at The Arts Club. Please submit your CV and a cover letter outlining your relevant experience and why you would be an ideal candidate for this role. We look forward to hearing from you!

No agencies please

Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London. 

Position Overview:

We are seeking a dedicated and experienced Reception Manager to lead our Reception team and ensure a seamless and welcoming experience for our discerning members. The Reception Manager will be responsible for overseeing all aspects of reception operations, including member relations, reservations, and administrative tasks.

About the role:

• Supervise and motivate a team of receptionists to deliver exceptional customer service at all times.
• Manage the reception desk efficiently, handling inquiries, reservations, and guest requests promptly and courteously.
• Develop and maintain strong relationships with members, ensuring their needs are anticipated and exceeded
•  Coordinate with various departments to ensure smooth communication and collaboration across the club.
• Oversee the reservation system, optimizing booking procedures to maximize table turnover and revenue.
• Train and mentor reception staff on service standards, procedures, and club policies.
• Maintain accurate records and reports, including guest feedback, reservation logs, and financial transactions.
• Assist in resolving any guest issues or complaints in a professional and timely manner.

About you:

• Proven experience in a supervisory or managerial role within a high-end hospitality setting, preferably in a private members club or luxury hotel.
• Exceptional interpersonal and communication skills, with the ability to interact confidently with members, guests, and colleagues at all levels.
• Strong organizational and multitasking abilities, with a keen attention to detail and a proactive approach to problem-solving.
• Proficiency in reservation management software and MS Office applications.
• Knowledge of Sevenrooms.
• A passion for delivering outstanding service and creating memorable experiences for guests.
• Flexibility to work evenings, weekends, and holidays as required.

In return we offer fantastic rewards and benefits (T&C’s apply):

• Private medical benefits via Medicash
• Discount in over 800 retail outlets via Reward Gateway
• Discounts on food & beverage in our restaurants and sister businesses
• Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
• Enhanced sickness pay
• Life assurance
• Long Service Awards
• An exciting range of learning and development programmes
• Enhanced maternity pay
• Uniform laundry service
• Opportunities for promotion and continual progression
• Complimentary meals while on shift
• Employee assistance programme
• Occupational health nurse

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants either must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applications, we aren't always able to provide feedback, if you do not hear from us in 2 weeks’ time please assume you have not been successful. However, don't hesitate to get in touch!

If you are a motivated and experienced hospitality professional with a passion for delivering exceptional service, we invite you to apply for the Reception Manager position at The Arts Club. Please submit your CV and a cover letter outlining your relevant experience and why you would be an ideal candidate for this role. We look forward to hearing from you!

No agencies please