“The world is yours with Meliá”

Joining Meliá Hotels International means beginning a journey without borders, where your potential to grow, develop and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across global destinations — while being part of one warm, supportive and passionate family.

Switchboard / Guest Service Line Agent
Department: Guest Experience
Location: Meliá White House
Brand: Meliá Hotels & Resorts
Package: Salary up to £26,780 + Benefits

About Meliá White House

Meliá White House is a stylish, newly refurbished hotel located next to Regent’s Park, just moments from the world-famous shopping destinations of Oxford Circus and Regent Street. With excellent transport links — Warren Street, Great Portland Street and Regent’s Park underground stations all within a 5-minute walk — the hotel offers a vibrant and international working environment in the heart of London.

What’s in it for you?

• Competitive salary up to £26,780
• Global career opportunities across 350+ hotels worldwide
• Exclusive hotel rates for you, your friends & family
• Company pension scheme
• Loyalty rewards & referral bonuses
• Health cash plan
• Meals on duty
• Access to Meliá’s global e-learning platform
• Recognition & reward programmes
• Many more benefits

Mission

As a Switchboard / Guest Service Line Agent, you will be responsible for delivering exceptional guest service through our telephone systems, ensuring all requests are handled efficiently and professionally while striving for total guest satisfaction.

Key Responsibilities – Operational Excellence

• Manage all guest requests via telephone, ensuring prompt and personalised service
• Anticipate guest needs and enhance their stay experience
• Promote hotel services and destination experiences, applying up-selling and cross-selling techniques
• Handle customer incidents in line with established protocols
• Manage high volumes of emails, reports and administrative tasks accurately
• Use departmental systems and tools efficiently
• Monitor and support Voice of the Customer improvement actions
• Ensure correct documentation and follow operational procedures

What we’re looking for

• Strong customer service skills
• Fluency in English (Spanish is an advantage)
• Excellent administrative and organisational abilities
• Strong communication and problem-solving skills
• Eligibility to work in the UK

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From entry-level to senior leadership, everyone brings unique value. We are all Very Inspiring People — connected by passion, warmth and a commitment to delivering exceptional experiences.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, free from discrimination of any kind. We believe that diversity strengthens us as a global company and supports our vision of building a responsible present and a sustainable future.

Eligibility to work in the UK is required.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on: Instagram – TikTok – LinkedIn – Indeed – Glassdoor  

“The world is yours with Meliá”

Joining Meliá Hotels International means beginning a journey without borders, where your potential to grow, develop and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across global destinations — while being part of one warm, supportive and passionate family.

Switchboard / Guest Service Line Agent
Department: Guest Experience
Location: Meliá White House
Brand: Meliá Hotels & Resorts
Package: Salary up to £26,780 + Benefits

About Meliá White House

Meliá White House is a stylish, newly refurbished hotel located next to Regent’s Park, just moments from the world-famous shopping destinations of Oxford Circus and Regent Street. With excellent transport links — Warren Street, Great Portland Street and Regent’s Park underground stations all within a 5-minute walk — the hotel offers a vibrant and international working environment in the heart of London.

What’s in it for you?

• Competitive salary up to £26,780
• Global career opportunities across 350+ hotels worldwide
• Exclusive hotel rates for you, your friends & family
• Company pension scheme
• Loyalty rewards & referral bonuses
• Health cash plan
• Meals on duty
• Access to Meliá’s global e-learning platform
• Recognition & reward programmes
• Many more benefits

Mission

As a Switchboard / Guest Service Line Agent, you will be responsible for delivering exceptional guest service through our telephone systems, ensuring all requests are handled efficiently and professionally while striving for total guest satisfaction.

Key Responsibilities – Operational Excellence

• Manage all guest requests via telephone, ensuring prompt and personalised service
• Anticipate guest needs and enhance their stay experience
• Promote hotel services and destination experiences, applying up-selling and cross-selling techniques
• Handle customer incidents in line with established protocols
• Manage high volumes of emails, reports and administrative tasks accurately
• Use departmental systems and tools efficiently
• Monitor and support Voice of the Customer improvement actions
• Ensure correct documentation and follow operational procedures

What we’re looking for

• Strong customer service skills
• Fluency in English (Spanish is an advantage)
• Excellent administrative and organisational abilities
• Strong communication and problem-solving skills
• Eligibility to work in the UK

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From entry-level to senior leadership, everyone brings unique value. We are all Very Inspiring People — connected by passion, warmth and a commitment to delivering exceptional experiences.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, free from discrimination of any kind. We believe that diversity strengthens us as a global company and supports our vision of building a responsible present and a sustainable future.

Eligibility to work in the UK is required.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on: Instagram – TikTok – LinkedIn – Indeed – Glassdoor