“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours — that you can build your career across multiple destinations — all while feeling part of one big, warm, and passionate family.

Reservations Supervisor

Department: Reservations
Location: Meliá White House, NW1 3UP
Hotel: Meliá Hotels & Resorts
Salary Package: £31157 + Service Charge

About Meliá White House

Meliá White House is a beautifully refurbished four-star hotel, perfectly located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With 581 bedrooms, The Level premium service, and a strong reputation for exceptional guest experiences, we pride ourselves on delivering personalised hospitality and commercial excellence.

Our Reservations team plays a key role in maximising hotel revenue while ensuring every guest receives a seamless booking experience from the very first interaction.

What's in it for you?

• Competitive salary plus service charge
• 28 days' holiday including public holidays
• Contributory pension scheme
• Health cash plan and discounted dental cover with HSF
• Refer-a-friend bonus of £500 (after successful completion of probation)
• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
• Food & Beverage discounts (subject to outlet participation)
• Unlimited access to Meliá's global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts through Perks at Work
• Payday parties and team celebrations

Mission

As Reservations Supervisor, you will support the Reservations Manager in leading the day-to-day operation of the Reservations department, ensuring an exceptional booking experience while maximising occupancy, revenue, and average room rate. You will inspire, coach, and develop the Reservations team, ensuring operational excellence, commercial performance, and outstanding guest service.

Key Responsibilities

• Support the Reservations Manager in the daily supervision and smooth operation of the Reservations department, leading the team to deliver exceptional guest service.
• Monitor room availability, overbookings, waitlists, and reservation accuracy to maximise occupancy while ensuring operational efficiency.
• Conduct daily team briefings, allocate workloads, and ensure departmental procedures and service standards are consistently followed.
• Review arrivals, room allocations, rates, routing instructions, and reservation details, resolving discrepancies promptly.
• Build strong relationships with Front Office, Revenue, Sales, Finance, and Housekeeping to ensure seamless communication and guest satisfaction.
• Coach, train, and develop Reservations Agents, supporting onboarding, performance management, quality assurance, and continuous learning.
• Monitor reservation quality, sales performance, call standards, and upselling opportunities to maximise conversion and revenue.
• Support revenue management strategies through effective use of Opera PMS, Sirius, EZ Yield, and other reservation systems.
• Produce operational reports and analyse booking trends to support commercial decision-making and departmental performance.
• Deputise for the Reservations Manager during periods of absence, ensuring business continuity and operational excellence.

What are we looking for?

• Previous experience in Reservations, Revenue, Front Office, or Hotel Operations within a hospitality environment.
• Experience supervising or leading a reservations or guest services team.
• Good knowledge of Opera PMS and hotel reservation systems (knowledge of Sirius and EZ Yield is advantageous).
• Strong commercial awareness with an understanding of occupancy, ADR, and revenue management principles.
• Excellent communication, organisational, and problem-solving skills.
• Ability to prioritise workload and make confident operational decisions in a fast-paced environment.
• Passion for delivering exceptional guest experiences and personalised service.
• Strong attention to detail and commitment to maintaining accuracy.
• A positive, proactive, and collaborative leadership style.
• Eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From junior roles to senior leadership, everyone brings unique value. Our warmth, proximity, and passion make working at Meliá an unforgettable experience — one where you truly feel part of a global family of Very Inspiring People.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all teams, creating a respectful and supportive workplace free from discrimination of any kind. We believe our differences strengthen us and help build a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on:
Instagram – LinkedIn – X – Indeed – Glassdoor

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours — that you can build your career across multiple destinations — all while feeling part of one big, warm, and passionate family.

Reservations Supervisor

Department: Reservations
Location: Meliá White House, NW1 3UP
Hotel: Meliá Hotels & Resorts
Salary Package: £31157 + Service Charge

About Meliá White House

Meliá White House is a beautifully refurbished four-star hotel, perfectly located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With 581 bedrooms, The Level premium service, and a strong reputation for exceptional guest experiences, we pride ourselves on delivering personalised hospitality and commercial excellence.

Our Reservations team plays a key role in maximising hotel revenue while ensuring every guest receives a seamless booking experience from the very first interaction.

What's in it for you?

• Competitive salary plus service charge
• 28 days' holiday including public holidays
• Contributory pension scheme
• Health cash plan and discounted dental cover with HSF
• Refer-a-friend bonus of £500 (after successful completion of probation)
• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
• Food & Beverage discounts (subject to outlet participation)
• Unlimited access to Meliá's global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts through Perks at Work
• Payday parties and team celebrations

Mission

As Reservations Supervisor, you will support the Reservations Manager in leading the day-to-day operation of the Reservations department, ensuring an exceptional booking experience while maximising occupancy, revenue, and average room rate. You will inspire, coach, and develop the Reservations team, ensuring operational excellence, commercial performance, and outstanding guest service.

Key Responsibilities

• Support the Reservations Manager in the daily supervision and smooth operation of the Reservations department, leading the team to deliver exceptional guest service.
• Monitor room availability, overbookings, waitlists, and reservation accuracy to maximise occupancy while ensuring operational efficiency.
• Conduct daily team briefings, allocate workloads, and ensure departmental procedures and service standards are consistently followed.
• Review arrivals, room allocations, rates, routing instructions, and reservation details, resolving discrepancies promptly.
• Build strong relationships with Front Office, Revenue, Sales, Finance, and Housekeeping to ensure seamless communication and guest satisfaction.
• Coach, train, and develop Reservations Agents, supporting onboarding, performance management, quality assurance, and continuous learning.
• Monitor reservation quality, sales performance, call standards, and upselling opportunities to maximise conversion and revenue.
• Support revenue management strategies through effective use of Opera PMS, Sirius, EZ Yield, and other reservation systems.
• Produce operational reports and analyse booking trends to support commercial decision-making and departmental performance.
• Deputise for the Reservations Manager during periods of absence, ensuring business continuity and operational excellence.

What are we looking for?

• Previous experience in Reservations, Revenue, Front Office, or Hotel Operations within a hospitality environment.
• Experience supervising or leading a reservations or guest services team.
• Good knowledge of Opera PMS and hotel reservation systems (knowledge of Sirius and EZ Yield is advantageous).
• Strong commercial awareness with an understanding of occupancy, ADR, and revenue management principles.
• Excellent communication, organisational, and problem-solving skills.
• Ability to prioritise workload and make confident operational decisions in a fast-paced environment.
• Passion for delivering exceptional guest experiences and personalised service.
• Strong attention to detail and commitment to maintaining accuracy.
• A positive, proactive, and collaborative leadership style.
• Eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From junior roles to senior leadership, everyone brings unique value. Our warmth, proximity, and passion make working at Meliá an unforgettable experience — one where you truly feel part of a global family of Very Inspiring People.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all teams, creating a respectful and supportive workplace free from discrimination of any kind. We believe our differences strengthen us and help build a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on:
Instagram – LinkedIn – X – Indeed – Glassdoor