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Reservations Supervisor
Reservation
Reservations Supervisor
Reservation
Full Time
1
Year
Experience
Competitive salary
Reservations Supervisor
Reservation
Full Time
1
Year
Experience
Competitive salary
Skills
Opera
Description
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world
About the role, what will I be doing?
- To ensure that all team members are on duty as per Rota
- To ensure that all team members are carrying out their tasks as per task sheet ensuring the tasks are completed by the end of the shift.
- To monitor and manage any overbooking on room types and pay extra attention to higher room type overbooking/family rooms/Junior Suites and flag it to Reservations Manager immediately for current and future dates.
- Check the arrivals list for accuracy of the reservations including rates, correct back up, routing and investigate any duplicate bookings.
- Liaise with FO/Administrator for any outstanding back up queries to ensure closure of the bill correctly and in a timely manner
- To conduct daily morning briefings with the team and share revenue/sales initiatives as well as reinforce reservations procedures.
- To lead by example at all times and follow Melia Values when dealing with other team members as well as the guests.
- To input Apartment reservations as requested by the Apartment Sales Team.
- To assist with reporting and sharing the results with relevant departments as/if required as instructed by Reservations Manager.
- To deputize for Reservations Manager in her absence
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?
Our Benefits Package Includes:
•Holidays: 28 days’ holiday including 8 public holidays
•Contributory pension scheme
•Discounted dental and health cover with HSF
•Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
•Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
•Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
•High street discounts: with Perks at Work
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “Very Inspiring People“, follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world
About the role, what will I be doing?
- To ensure that all team members are on duty as per Rota
- To ensure that all team members are carrying out their tasks as per task sheet ensuring the tasks are completed by the end of the shift.
- To monitor and manage any overbooking on room types and pay extra attention to higher room type overbooking/family rooms/Junior Suites and flag it to Reservations Manager immediately for current and future dates.
- Check the arrivals list for accuracy of the reservations including rates, correct back up, routing and investigate any duplicate bookings.
- Liaise with FO/Administrator for any outstanding back up queries to ensure closure of the bill correctly and in a timely manner
- To conduct daily morning briefings with the team and share revenue/sales initiatives as well as reinforce reservations procedures.
- To lead by example at all times and follow Melia Values when dealing with other team members as well as the guests.
- To input Apartment reservations as requested by the Apartment Sales Team.
- To assist with reporting and sharing the results with relevant departments as/if required as instructed by Reservations Manager.
- To deputize for Reservations Manager in her absence
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?
Our Benefits Package Includes:
•Holidays: 28 days’ holiday including 8 public holidays
•Contributory pension scheme
•Discounted dental and health cover with HSF
•Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
•Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
•Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
•High street discounts: with Perks at Work
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “Very Inspiring People“, follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR
Reservations Supervisor
Full Time
1
Year
Experience
Competitive salary
Skills
Opera
336-337 Strand, London, WC2R 1HA, United Kingdom