About Us

Set within a Grade II–listed building in the heart of Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels. Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including our Regency Suite, alongside a refined restaurant and bar, we deliver timeless charm, exceptional service, and locally inspired cuisine.

The Role

We’re seeking a proactive, detail-oriented Reservationist to support our reservations operations and ensure outstanding guest experiences from the first point of contact.

Main Roles & Responsibilities:

• Handle all individual and group reservations enquiries, confirmations, and amendments with accuracy and professionalism.
• Deliver exceptional guest service via phone, email, and in person, ensuring all interactions are warm, efficient, and aligned with brand standards.
• Maintain up-to-date knowledge of room availability, rates, packages, and promotions.
• Collaborate with the Meetings & Events and Front Office teams to ensure seamless guest experiences.
• Input and manage bookings within the property management system, ensuring accurate records and billing.
• Support the Reservations & Events Manager in driving occupancy and revenue through upselling opportunities and yield management.
• Assist in compiling reports and data analysis to help improve booking trends and guest satisfaction.

We’re looking for someone with:

• A strong background in customer-facing roles, preferably within hospitality or travel.
• Excellent communication and interpersonal skills, with a guest-first mindset.
• A high level of organisation, accuracy, and attention to detail.
• Comfortable working independently as well as part of a team in a fast-paced environment.
• A positive, adaptable attitude with a desire to learn and grow within the company.

Perks

• Complimentary meals when on duty.
• On-site parking and cycle-to-work benefits.
• Access to professional development opportunities.
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

If this sounds like the job for you please get in touch!

About Us

Set within a Grade II–listed building in the heart of Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels. Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including our Regency Suite, alongside a refined restaurant and bar, we deliver timeless charm, exceptional service, and locally inspired cuisine.

The Role

We’re seeking a proactive, detail-oriented Reservationist to support our reservations operations and ensure outstanding guest experiences from the first point of contact.

Main Roles & Responsibilities:

• Handle all individual and group reservations enquiries, confirmations, and amendments with accuracy and professionalism.
• Deliver exceptional guest service via phone, email, and in person, ensuring all interactions are warm, efficient, and aligned with brand standards.
• Maintain up-to-date knowledge of room availability, rates, packages, and promotions.
• Collaborate with the Meetings & Events and Front Office teams to ensure seamless guest experiences.
• Input and manage bookings within the property management system, ensuring accurate records and billing.
• Support the Reservations & Events Manager in driving occupancy and revenue through upselling opportunities and yield management.
• Assist in compiling reports and data analysis to help improve booking trends and guest satisfaction.

We’re looking for someone with:

• A strong background in customer-facing roles, preferably within hospitality or travel.
• Excellent communication and interpersonal skills, with a guest-first mindset.
• A high level of organisation, accuracy, and attention to detail.
• Comfortable working independently as well as part of a team in a fast-paced environment.
• A positive, adaptable attitude with a desire to learn and grow within the company.

Perks

• Complimentary meals when on duty.
• On-site parking and cycle-to-work benefits.
• Access to professional development opportunities.
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

If this sounds like the job for you please get in touch!