Petersham Nurseries – Richmond

At Petersham Nurseries, we are known for creating beautiful, considered experiences rooted in seasonality, sustainability, and genuine hospitality. We are looking for a highly organised and personable Reservations Agent & Host to join our team and become the first point of contact for our guests.

This is a reservations-led role, with occasional support on the restaurant floor as a host during quieter service periods.

The Role

You will be responsible for managing all guest bookings, communications, and reservation systems, ensuring a seamless and well-balanced service from the very first interaction.

Alongside this, you will occasionally support the restaurant team by welcoming and seating guests, maintaining a warm and professional front-of-house presence.

This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple systems while maintaining Petersham’s high standards of service.

Key Responsibilities

Reservations

Manage all incoming calls between 9am – 5pm (and until 9pm on Fridays & Saturdays), ensuring no enquiry is missed

Respond promptly and professionally to all reservation emails and guest enquiries

Confirm bookings and manage Afternoon Tea pre-orders, including allergens and dietary requirements

Oversee bookings via SevenRooms, ensuring optimal table allocation and balanced service flow

Maintain accurate guest profiles, notes, and booking systems (SevenRooms, OpenTable, The Fork)

Monitor cancellations, deposits, and large party confirmations

Handle all guest communication across phone, email, and in person with warmth and precision

Guest Experience

Act as a key point of contact for guest queries, feedback, and reviews across platforms

Ensure all interactions reflect Petersham’s ethos of thoughtful, attentive hospitality

Support daily service feedback and weekly reservations reporting

Operations & Team Collaboration

Work closely with the Reservations Manager, restaurant management, and kitchen teams

Assist with training, SOP updates, and maintaining reservations standards

Ensure the phone system is always attended, coordinating team cover during breaks

Host Support (when required)

Welcome and seat guests with professionalism and warmth

Maintain clear communication between the reservations desk and restaurant floor

Support smooth guest flow during non-peak periods

About You

Highly organised with strong attention to detail

Excellent communication skills, both written and verbal

Confident managing multiple booking systems

Calm under pressure with a proactive approach

A natural host with a passion for hospitality

Previous experience in reservations or front-of-house preferred

What We Offer

The opportunity to work within one of London’s most unique hospitality settings

A supportive and collaborative team environment

Ongoing training and development

Staff benefits in line with Petersham Nurseries

Petersham Nurseries – Richmond

At Petersham Nurseries, we are known for creating beautiful, considered experiences rooted in seasonality, sustainability, and genuine hospitality. We are looking for a highly organised and personable Reservations Agent & Host to join our team and become the first point of contact for our guests.

This is a reservations-led role, with occasional support on the restaurant floor as a host during quieter service periods.

The Role

You will be responsible for managing all guest bookings, communications, and reservation systems, ensuring a seamless and well-balanced service from the very first interaction.

Alongside this, you will occasionally support the restaurant team by welcoming and seating guests, maintaining a warm and professional front-of-house presence.

This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple systems while maintaining Petersham’s high standards of service.

Key Responsibilities

Reservations

Manage all incoming calls between 9am – 5pm (and until 9pm on Fridays & Saturdays), ensuring no enquiry is missed

Respond promptly and professionally to all reservation emails and guest enquiries

Confirm bookings and manage Afternoon Tea pre-orders, including allergens and dietary requirements

Oversee bookings via SevenRooms, ensuring optimal table allocation and balanced service flow

Maintain accurate guest profiles, notes, and booking systems (SevenRooms, OpenTable, The Fork)

Monitor cancellations, deposits, and large party confirmations

Handle all guest communication across phone, email, and in person with warmth and precision

Guest Experience

Act as a key point of contact for guest queries, feedback, and reviews across platforms

Ensure all interactions reflect Petersham’s ethos of thoughtful, attentive hospitality

Support daily service feedback and weekly reservations reporting

Operations & Team Collaboration

Work closely with the Reservations Manager, restaurant management, and kitchen teams

Assist with training, SOP updates, and maintaining reservations standards

Ensure the phone system is always attended, coordinating team cover during breaks

Host Support (when required)

Welcome and seat guests with professionalism and warmth

Maintain clear communication between the reservations desk and restaurant floor

Support smooth guest flow during non-peak periods

About You

Highly organised with strong attention to detail

Excellent communication skills, both written and verbal

Confident managing multiple booking systems

Calm under pressure with a proactive approach

A natural host with a passion for hospitality

Previous experience in reservations or front-of-house preferred

What We Offer

The opportunity to work within one of London’s most unique hospitality settings

A supportive and collaborative team environment

Ongoing training and development

Staff benefits in line with Petersham Nurseries