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Restaurant General Manager
Doubletree by Hilton Hull
Restaurant General Manager
Doubletree by Hilton Hull
Full Time
2 Years Experience
Coins Icon £30000 / Year
Doubletree by Hilton Hull Brand Cover
Doubletree by Hilton Hull Brand Cover
Restaurant General Manager
Doubletree by Hilton Hull
Full Time
2 Years Experience
Coins Icon £30000 / Year
Skills
Training Experience
Staff Scheduling
Inventory Management
Team management
Get directions
expired job post
Description

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What we're looking for:

Are you ready to be the maestro of our dining experience, orchestrating a symphony of exceptional service and culinary delight? As the Marco Pierre White Restaurant Manager, we're on the hunt for a charismatic leader with a passion for hospitality, a knack for seamless operations, and an unwavering commitment to creating unforgettable moments. Your stage is set to guide our team in delivering top-notch service and delectable cuisine, all while ensuring the perfect ambiance for our guests. We value your ability to foster a positive, motivated team and your knack for harmonizing the finer details of service. If you're eager to play a pivotal role in our restaurant's success, bringing warmth, excellence, and culinary artistry to every table, then this stage is yours to command.

Day in the life of:

As the Restaurant General Manager, you will be required to oversee the Marco Pierre White Restaurant department. Your key focus and skills need to be driving the highest service standards, training, and building the team to deliver this and ensuring we consistently beat targets.

This role will ensure that all aspects of the department are running smoothly and according to brand and hotel standards. The successful candidate will ensure communication and relationships between the front-of-house and back-of-house departments are harmonious, respectful and strong.

Example Key Responsibilities:

  • Line Management responsibilities for the department, 1:1, promoting and facilitating the ongoing development and ensuring low turnover and high performance
  • Oversee the labor costs ensuring this is controlled, producing staff rotas in line with payroll budget
  • Ensuring stock and wastage is controlled and levels are maintained. Providing the relevant training to support this
  • Oversee the day to day operations of the department
  • Review and management of guest feedback, including all branded platforms and social media feedback. Ensuring appropriate action and responses are taken
  • Overall understanding of the department staffing structure ensuring appropriate levels are maintained to produce an excellent service
  • Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation. Including regular communication with the hotel’s Kitchen brigade
  • Responsible for promoting positive culture driven by the team
  • Management of the Restaurant booking system, email correspondence, and response to social media feedback platforms
  • Monitoring of customer feedback, implementing change and training with the team and product where appropriate
  • Accountability for financial takings of the departments ensuring the team are compliant and up to date with all cash handling procedures
  • Continual review of the department food and beverage offerings. Ensuring the departments offerings are up to date and relevant with current trends
  • Producing reports, data and information for the accounts team or business review
  • Handling any escalated customer complaints or queries in a swift and professional manner
  • Organising pre-shift briefs for the department and delegating tasks where necessary
  • Ensuring the team are conducting a thorough open and close down of their areas each time
  • Training and coaching new members of the team as well as existing members to ensure high level of customer care is provided in accordance with hotel and brand standards
  • Ensuring all health and safety and licensing laws, policies and procedures are adhered to at all times
  • Attendance during all required hotel operations meetings
  • Responsible for continuous and strong relations with the Executive Head Chef, taking part in senior food and beverage team meetings
  • Hands on approach to the running of the departments, ensuring presence on the floor during all key periods of service
  • Taking a key role in the planning and execution of departments events throughout the year
  • This list is not exclusive, there may be additional duties required in this role

What you'll get in return:

  • Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
  • Continuous learning & development opportunities 
  • Free access to 24/7 employee assistance program 
  • Team member of the month - £100 and Team member of the year - £500
  • Uniform Provided
  • Competitive pay and package including TRONC
  • Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. 

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What we're looking for:

Are you ready to be the maestro of our dining experience, orchestrating a symphony of exceptional service and culinary delight? As the Marco Pierre White Restaurant Manager, we're on the hunt for a charismatic leader with a passion for hospitality, a knack for seamless operations, and an unwavering commitment to creating unforgettable moments. Your stage is set to guide our team in delivering top-notch service and delectable cuisine, all while ensuring the perfect ambiance for our guests. We value your ability to foster a positive, motivated team and your knack for harmonizing the finer details of service. If you're eager to play a pivotal role in our restaurant's success, bringing warmth, excellence, and culinary artistry to every table, then this stage is yours to command.

Day in the life of:

As the Restaurant General Manager, you will be required to oversee the Marco Pierre White Restaurant department. Your key focus and skills need to be driving the highest service standards, training, and building the team to deliver this and ensuring we consistently beat targets.

This role will ensure that all aspects of the department are running smoothly and according to brand and hotel standards. The successful candidate will ensure communication and relationships between the front-of-house and back-of-house departments are harmonious, respectful and strong.

Example Key Responsibilities:

  • Line Management responsibilities for the department, 1:1, promoting and facilitating the ongoing development and ensuring low turnover and high performance
  • Oversee the labor costs ensuring this is controlled, producing staff rotas in line with payroll budget
  • Ensuring stock and wastage is controlled and levels are maintained. Providing the relevant training to support this
  • Oversee the day to day operations of the department
  • Review and management of guest feedback, including all branded platforms and social media feedback. Ensuring appropriate action and responses are taken
  • Overall understanding of the department staffing structure ensuring appropriate levels are maintained to produce an excellent service
  • Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation. Including regular communication with the hotel’s Kitchen brigade
  • Responsible for promoting positive culture driven by the team
  • Management of the Restaurant booking system, email correspondence, and response to social media feedback platforms
  • Monitoring of customer feedback, implementing change and training with the team and product where appropriate
  • Accountability for financial takings of the departments ensuring the team are compliant and up to date with all cash handling procedures
  • Continual review of the department food and beverage offerings. Ensuring the departments offerings are up to date and relevant with current trends
  • Producing reports, data and information for the accounts team or business review
  • Handling any escalated customer complaints or queries in a swift and professional manner
  • Organising pre-shift briefs for the department and delegating tasks where necessary
  • Ensuring the team are conducting a thorough open and close down of their areas each time
  • Training and coaching new members of the team as well as existing members to ensure high level of customer care is provided in accordance with hotel and brand standards
  • Ensuring all health and safety and licensing laws, policies and procedures are adhered to at all times
  • Attendance during all required hotel operations meetings
  • Responsible for continuous and strong relations with the Executive Head Chef, taking part in senior food and beverage team meetings
  • Hands on approach to the running of the departments, ensuring presence on the floor during all key periods of service
  • Taking a key role in the planning and execution of departments events throughout the year
  • This list is not exclusive, there may be additional duties required in this role

What you'll get in return:

  • Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
  • Continuous learning & development opportunities 
  • Free access to 24/7 employee assistance program 
  • Team member of the month - £100 and Team member of the year - £500
  • Uniform Provided
  • Competitive pay and package including TRONC
  • Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. 

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial

Doubletree by Hilton Hull Brand Cover
Doubletree by Hilton Hull Brand Cover
Restaurant General Manager
Full Time
2 Years Experience
Coins Icon £30000 / Year
Skills
Training Experience
Staff Scheduling
Inventory Management
Team management
expired job post
24 Ferensway, Hull HU2, UK
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