Retail Manager 

£30,000-£38,000 per annum plus annual performance bonus and fantastic benefits 

Our Retail Manager

You will ensure exceptional customer experience across our retail stores, leading by example and helping the team to deliver great customer service. 

You will be commercially minded, motivating your team to improve on sales opportunities through up-selling and cross-selling, free tastings, markdowns and other tactics. Yourself and your team will also be responsible for store layout and creative attractive promotional displays.

Our retail teams also play a larger role within The Newt in Somerset team. You will plan, manage and oversee a comprehensive theatre of regular tasting experiences to offer our customers the opportunity to experience products across all ranges. You will also coordinate the retail team so they play an integral part in the many events across The Newt's calendar. 

Retail at The Newt in Somerset

Our shops are an integral part of this experience whilst visiting The Newt.

The Farm Shop specialises in the sales of our own products including cyder, apple juice, cheese, gelato and bakery produce. We also have a walk-in cheese room with the finest British cheeses, a butchery counter with its own Himalayan pink salt wall for ageing meats, and freshly harvested vegetables from our fields.

Our House & Garden Shop boasts produce from local artisan craftspeople. Everything has its own story to tell and enhancing the guest and retail experience day to day is something we strive for, and you could be a part of that experience for our guests!

Key responsibilities

• Always ensuring superlative customer service
• Day-to-day shops operations management
• Working to sales budget, monitoring and reporting on target KPIs
• Planning and overseeing inventory management & waste management
• Placing requisition orders for just-in-time replenishment
• Dealing with customer complaints, issues, returns and till discrepancies
• Continuous improvement of shops’ layout, merchandising and customer journey
• Ensure H&S policies and procedures are continuously in place for customer and staff safety
• Ensure all food safety guidelines are in-place and are followed by staff.
• Ensure elegant and informative POS setup
• Be on-hand to help in any area of the shops when needed
• Recruiting and training shop staff
• Effective scheduling and writing rotas
• Implementing a staff training program
• Instill a culture of pace with staff, setting internal targets for growth
• Carrying out staff reviews

• 4+ years’ of experience in managing retail shop operations and teams
• Previous food retail experience is essential
• Excellent customer communication and service skills
• Strong understanding of principles, experience and good eye for space and promotional merchandising
• Results driven, proactive towards achieving sales targets
• Team player, energetic, enthusiastic, and dynamic
• Passionate about food quality and provenance
• Highly organised, Professional and well-presented

Who we are

The Newt in Somerset is a truly unique destination with two distinct sides.

It is a country estate with ancient woodland, historic gardens with far-reaching views, a luxury hotel, spa and restaurants. Attracting some 200,000 visitors per year from all over the world, our vibrant and thriving garden attraction is animated throughout the seasons by special events, workshops and educational programmes.

The Newt in Somerset is also a fine quality food & drinks brand, offering fresh produce including, fruit and vegetables, dairy, meat, bakery products, cyder and apple juice from our estate in Somerset. 

Retail Manager 

£30,000-£38,000 per annum plus annual performance bonus and fantastic benefits 

Our Retail Manager

You will ensure exceptional customer experience across our retail stores, leading by example and helping the team to deliver great customer service. 

You will be commercially minded, motivating your team to improve on sales opportunities through up-selling and cross-selling, free tastings, markdowns and other tactics. Yourself and your team will also be responsible for store layout and creative attractive promotional displays.

Our retail teams also play a larger role within The Newt in Somerset team. You will plan, manage and oversee a comprehensive theatre of regular tasting experiences to offer our customers the opportunity to experience products across all ranges. You will also coordinate the retail team so they play an integral part in the many events across The Newt's calendar. 

Retail at The Newt in Somerset

Our shops are an integral part of this experience whilst visiting The Newt.

The Farm Shop specialises in the sales of our own products including cyder, apple juice, cheese, gelato and bakery produce. We also have a walk-in cheese room with the finest British cheeses, a butchery counter with its own Himalayan pink salt wall for ageing meats, and freshly harvested vegetables from our fields.

Our House & Garden Shop boasts produce from local artisan craftspeople. Everything has its own story to tell and enhancing the guest and retail experience day to day is something we strive for, and you could be a part of that experience for our guests!

Key responsibilities

• Always ensuring superlative customer service
• Day-to-day shops operations management
• Working to sales budget, monitoring and reporting on target KPIs
• Planning and overseeing inventory management & waste management
• Placing requisition orders for just-in-time replenishment
• Dealing with customer complaints, issues, returns and till discrepancies
• Continuous improvement of shops’ layout, merchandising and customer journey
• Ensure H&S policies and procedures are continuously in place for customer and staff safety
• Ensure all food safety guidelines are in-place and are followed by staff.
• Ensure elegant and informative POS setup
• Be on-hand to help in any area of the shops when needed
• Recruiting and training shop staff
• Effective scheduling and writing rotas
• Implementing a staff training program
• Instill a culture of pace with staff, setting internal targets for growth
• Carrying out staff reviews

• 4+ years’ of experience in managing retail shop operations and teams
• Previous food retail experience is essential
• Excellent customer communication and service skills
• Strong understanding of principles, experience and good eye for space and promotional merchandising
• Results driven, proactive towards achieving sales targets
• Team player, energetic, enthusiastic, and dynamic
• Passionate about food quality and provenance
• Highly organised, Professional and well-presented

Who we are

The Newt in Somerset is a truly unique destination with two distinct sides.

It is a country estate with ancient woodland, historic gardens with far-reaching views, a luxury hotel, spa and restaurants. Attracting some 200,000 visitors per year from all over the world, our vibrant and thriving garden attraction is animated throughout the seasons by special events, workshops and educational programmes.

The Newt in Somerset is also a fine quality food & drinks brand, offering fresh produce including, fruit and vegetables, dairy, meat, bakery products, cyder and apple juice from our estate in Somerset.