Temple Bar Hotel Dublin is seeking a Reservations Assistant on a 6-month fixed-term contract to join the team at our unique four-star hotel in the heart of the city.

Reporting directly to the Director of Revenue / Reservations Manager, you will play a key role in managing individual and group bookings, ensuring accurate reservation records, and providing exceptional service to all guests.

Your main focus is to assist the Reservations Department with the day-to-day operations, ensuring accuracy, timely communication, and maximized revenue opportunities.

A Reservations Assistant will be responsible for:

• Handling incoming reservations via phone, email, and online booking platforms

• Managing reservations from travel agents, corporate clients, and direct bookings

• Maintaining accurate records of reservations, confirmations, and contracts

• Processing cancellations, modifications, and advance deposits

• Tracking room availability and assisting with revenue and occupancy forecasts

• Preparing daily expected arrival lists for front office use

• Communicating relevant reservation updates to the front desk and other departments

• Assisting with online rate and availability management across booking channels

• Collaborating with other departments to provide accurate guest information and promote hotel services

• Supporting reporting on reservations and occupancy as required by management

• Maintaining a neat, organized, and professional reservations workspace

Skills:

• Previous experience in reservations or hospitality

• Excellent communication and organisational skills

• Attention to detail and accuracy

• Customer-focused and professional

• Proficiency in Microsoft Office and PMS systems (e.g., Opera)

• Ability to work independently and in a team

• Positive attitude and proactive approach

Working with Us Offers the Following Benefits:

• Staff Food: Complimentary meals during shifts

• Employee Assistance Program: Access to confidential support services for personal and professional well-being

• Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio

About Us

Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is a management and support office for The Ascott Limited’s portfolio in Europe.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants from all backgrounds to create a supportive and thriving workplace.

A trusted hospitality company, Ascott has a presence across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Our diversified accommodation offerings span serviced residences, coliving properties, hotels, and independent senior living apartments. Ascott’s award-winning brands include Ascott, Citadines, lyf, Oakwood, Somerset, and more. Through Ascott Stal Rewards (ASR), members enjoy exclusive privileges and offers at participating properties.

Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited

Temple Bar Hotel Dublin is seeking a Reservations Assistant on a 6-month fixed-term contract to join the team at our unique four-star hotel in the heart of the city.

Reporting directly to the Director of Revenue / Reservations Manager, you will play a key role in managing individual and group bookings, ensuring accurate reservation records, and providing exceptional service to all guests.

Your main focus is to assist the Reservations Department with the day-to-day operations, ensuring accuracy, timely communication, and maximized revenue opportunities.

A Reservations Assistant will be responsible for:

• Handling incoming reservations via phone, email, and online booking platforms

• Managing reservations from travel agents, corporate clients, and direct bookings

• Maintaining accurate records of reservations, confirmations, and contracts

• Processing cancellations, modifications, and advance deposits

• Tracking room availability and assisting with revenue and occupancy forecasts

• Preparing daily expected arrival lists for front office use

• Communicating relevant reservation updates to the front desk and other departments

• Assisting with online rate and availability management across booking channels

• Collaborating with other departments to provide accurate guest information and promote hotel services

• Supporting reporting on reservations and occupancy as required by management

• Maintaining a neat, organized, and professional reservations workspace

Skills:

• Previous experience in reservations or hospitality

• Excellent communication and organisational skills

• Attention to detail and accuracy

• Customer-focused and professional

• Proficiency in Microsoft Office and PMS systems (e.g., Opera)

• Ability to work independently and in a team

• Positive attitude and proactive approach

Working with Us Offers the Following Benefits:

• Staff Food: Complimentary meals during shifts

• Employee Assistance Program: Access to confidential support services for personal and professional well-being

• Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio

About Us

Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is a management and support office for The Ascott Limited’s portfolio in Europe.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants from all backgrounds to create a supportive and thriving workplace.

A trusted hospitality company, Ascott has a presence across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Our diversified accommodation offerings span serviced residences, coliving properties, hotels, and independent senior living apartments. Ascott’s award-winning brands include Ascott, Citadines, lyf, Oakwood, Somerset, and more. Through Ascott Stal Rewards (ASR), members enjoy exclusive privileges and offers at participating properties.

Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited