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Deputy General Manager
Richmond Hill Hotel
Deputy General Manager
Richmond Hill Hotel
Full Time
To be discussed
Full Time
To be discussed
Skills
Menu Development
Microsoft Office
Social Media
POS Systems
Fluent in English
Food Safety
Description
Can you balance executing and delivering the masterplan with a strategic focus on both guest experience and revenue generation?
We’re an award - winning independent destination pouring experience, imagination, and passion into delivering hill-top magic for our guests. Our team is at the heart of everything we achieve here at Richmond Hill Hotel - our overwhelmingly positive reviews are testament to the hard work our teams put in. We’re committed to creating a great place for our teams to work and we’re delighted to be twice recognised locally as finalists for ‘Employer of the Year’ and have won a national People award for our ‘Team Engagement’, amongst other accolades.
A fantastic opportunity has arisen for a talented individual to join our team as a Deputy General Manager, working as part of the Senior Leadership Team at the two hotels within the portfolio, The Richmond Hill, and The Grand Brighton Hotels.
As Deputy General Manager, reporting directly to the General Manager, you will be accountable for all Food and Beverage Operations (including the Kitchen), Front of house Operations, Maintenance and Housekeeping. You will already be an accomplished leader who has experience at a senior HOD or Operations Manager level. You will have strong experience in both the Food and Beverage and Rooms Divisions, with some experience within Human Resources practices. Managing multiple projects will come naturally to you, as will presenting to all levels of stakeholders. You will be familiar working within an entrepreneurial “independent” business environment and have a track record of driving a business forward strategically.
What's in it for you?
Exceptional people deserve to be recognised and rewarded, and in addition to an industry leading salary, you can expect an extensive benefits package including:
- 25% Bonus opportunity - Private Health Plan - Enhanced Workplace Pension - Life Assurance - Access to hundreds of online freebies & discounts - Free health cashback plan for you and your family - Extra day’s holiday for every year you work for us (up to 5 additional days) - Salary sacrifice schemes to help you buy a bike, laptop, or gym membership - Complimentary use of our onsite gym - Bespoke career and professional development - Flexible working patterns …as well as much more…
Is this Deputy General Manager role right for you?
We’re looking for enthusiastic and talented individuals with a passion for hospitality. We embrace our core values of Diversity, Innovation and Generosity in everything we do, and we’re looking for originality, proactive thinking and understanding in our team members.
We’re looking for candidates who can show they are:
• A strong and charismatic people person able to communicate across all levels
• A developer of people
• Emotionally intelligent – with an understanding of what makes individuals “tick”
• Forward thinking with a focus on exacting standards of operation – a passion for standards and service
• Market aware – both in terms of competition, trends, and systems - ensuring that both Rooms Division and Food & Drink are competitive in the marketplace
• Calm and assured under pressure – well organised and structured in approach
• Able to create a positive environment where change happens and can lead team effectively through periods of change.
• Able to utilise their leadership skills and motivation to maximise team member productivity and satisfaction
Leading a team of 80, as a Deputy General Manager, you will be responsible for:
• Ensuring the day to day and long-term Restaurant, Bar, Conference and Banqueting, Kitchen, Front office, and housekeeping strategies are met
• Execution of all budgets and forecasts
• The delivery of customer, revenue, and profit targets
• Training & developing your team in the brand standards and financial awareness of their departments, including budgeting, and forecasting their departments
• Regular communication with Senior Management team & investors
• Implementing policies and procedures in line with business needs
• Leading the process and culture to ensure all licence, Health & Safety, and legal documentation relating to the business is up to date and that we are complying with any legislation required of us
This is a key role where the successful candidate will need to demonstrate excellent interpersonal and organisational skills. The emphasis will be on ensuring the team is well drilled into delivering consistent high levels of service to customers, whilst managing the expectations and career goals of the team.
What next?
If you are keen to develop your career with a progressive, people focused independent spirited business and this is a challenge that excites you, then apply now! This is a step worth taking! Don’t let the exciting opportunity to be part of our exceptional team, pass you by! Send in your application, we can’t wait to see it! All applicants must be eligible to live and work in the UK.
Can you balance executing and delivering the masterplan with a strategic focus on both guest experience and revenue generation?
We’re an award - winning independent destination pouring experience, imagination, and passion into delivering hill-top magic for our guests. Our team is at the heart of everything we achieve here at Richmond Hill Hotel - our overwhelmingly positive reviews are testament to the hard work our teams put in. We’re committed to creating a great place for our teams to work and we’re delighted to be twice recognised locally as finalists for ‘Employer of the Year’ and have won a national People award for our ‘Team Engagement’, amongst other accolades.
A fantastic opportunity has arisen for a talented individual to join our team as a Deputy General Manager, working as part of the Senior Leadership Team at the two hotels within the portfolio, The Richmond Hill, and The Grand Brighton Hotels.
As Deputy General Manager, reporting directly to the General Manager, you will be accountable for all Food and Beverage Operations (including the Kitchen), Front of house Operations, Maintenance and Housekeeping. You will already be an accomplished leader who has experience at a senior HOD or Operations Manager level. You will have strong experience in both the Food and Beverage and Rooms Divisions, with some experience within Human Resources practices. Managing multiple projects will come naturally to you, as will presenting to all levels of stakeholders. You will be familiar working within an entrepreneurial “independent” business environment and have a track record of driving a business forward strategically.
What's in it for you?
Exceptional people deserve to be recognised and rewarded, and in addition to an industry leading salary, you can expect an extensive benefits package including:
- 25% Bonus opportunity - Private Health Plan - Enhanced Workplace Pension - Life Assurance - Access to hundreds of online freebies & discounts - Free health cashback plan for you and your family - Extra day’s holiday for every year you work for us (up to 5 additional days) - Salary sacrifice schemes to help you buy a bike, laptop, or gym membership - Complimentary use of our onsite gym - Bespoke career and professional development - Flexible working patterns …as well as much more…
Is this Deputy General Manager role right for you?
We’re looking for enthusiastic and talented individuals with a passion for hospitality. We embrace our core values of Diversity, Innovation and Generosity in everything we do, and we’re looking for originality, proactive thinking and understanding in our team members.
We’re looking for candidates who can show they are:
• A strong and charismatic people person able to communicate across all levels
• A developer of people
• Emotionally intelligent – with an understanding of what makes individuals “tick”
• Forward thinking with a focus on exacting standards of operation – a passion for standards and service
• Market aware – both in terms of competition, trends, and systems - ensuring that both Rooms Division and Food & Drink are competitive in the marketplace
• Calm and assured under pressure – well organised and structured in approach
• Able to create a positive environment where change happens and can lead team effectively through periods of change.
• Able to utilise their leadership skills and motivation to maximise team member productivity and satisfaction
Leading a team of 80, as a Deputy General Manager, you will be responsible for:
• Ensuring the day to day and long-term Restaurant, Bar, Conference and Banqueting, Kitchen, Front office, and housekeeping strategies are met
• Execution of all budgets and forecasts
• The delivery of customer, revenue, and profit targets
• Training & developing your team in the brand standards and financial awareness of their departments, including budgeting, and forecasting their departments
• Regular communication with Senior Management team & investors
• Implementing policies and procedures in line with business needs
• Leading the process and culture to ensure all licence, Health & Safety, and legal documentation relating to the business is up to date and that we are complying with any legislation required of us
This is a key role where the successful candidate will need to demonstrate excellent interpersonal and organisational skills. The emphasis will be on ensuring the team is well drilled into delivering consistent high levels of service to customers, whilst managing the expectations and career goals of the team.
What next?
If you are keen to develop your career with a progressive, people focused independent spirited business and this is a challenge that excites you, then apply now! This is a step worth taking! Don’t let the exciting opportunity to be part of our exceptional team, pass you by! Send in your application, we can’t wait to see it! All applicants must be eligible to live and work in the UK.
Deputy General Manager
Full Time
To be discussed
Skills
Menu Development
Microsoft Office
Social Media
POS Systems
Fluent in English
Food Safety
expired job post
144-150 Richmond Hill, Richmond TW10 6RW, UK