We are looking for an exceptional Receptionist to come and join us at Richmond Hill Hotel.

Located in the heart of London’s greenest borough, we are an independently owned Georgian hotel, just a stone through from the royal park. This is London’s gateway to nature.

Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry.

The award-winning culture at the hotel is progressive, independent, and free-spirited - it’s just the fabric of the buildings that’s historic, not our approach to business. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. It doesn’t take lavishness or luxury to make someone feel special. Instead, we believe it takes genuine care, thoughtfulness and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.

What’s in it for you…

• You’ll enjoy a competitive annual salary of £26,526.82, plus a monthly service charge averaging £200.
• access to hundreds of online perks & discounts
• free health cashback plan for you and your family
• extra day’s holiday for every year you work for us (up to 5 additional days)
• salary sacrifice schemes to help you buy a bike, laptop, or gym membership.
• free use of our onsite gym, free meals on duty and free parking on site
• bespoke career development through internal and external training schemes
• Refer a friend scheme, with up to £500 incentive.
• Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments.
• Flexible working patterns – You will work three 12-hour shifts (8am to 8pm) and one 7-hour shift per week, giving you three days off.
• as well as much more…

Is this Receptionist (position) role right for me?

You’ll already be an experienced receptionist or someone with a solid understanding of the hospitality industry—someone who lives, breathes, and sleeps exceptional service. You’ll be the first smiling face our guests see, confidently handling check-ins, answering enquiries, and creating seamless arrivals that set the tone for a memorable stay.

At Richmond Hill, our receptionists are true memory makers. You’ll have the chance to go beyond expectations and create special moments for our guests—whether it’s remembering a returning visitor’s favourite room, helping someone plan a special occasion, or simply offering a warm welcome after a long journey.

We believe our people are our business. That’s why we’re committed to giving you the tools, support, and development opportunities to build a career you’re proud of. And while you’re reaching for your goals, we’ll make sure you have fun doing it. We’re passionate about creating a positive, empowering workplace where the best people want to work—and stay.

What we’re looking for…

• A hunger for hospitality and going the extra mile.
• Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.
• A creative approach to your role – we believe that a game changing idea can come from anyone, anytime.
• Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.

If this sounds like a role you could get excited about, we would love to hear from you!

Please note that all applicants must be eligible to live and work in the UK.

We are looking for an exceptional Receptionist to come and join us at Richmond Hill Hotel.

Located in the heart of London’s greenest borough, we are an independently owned Georgian hotel, just a stone through from the royal park. This is London’s gateway to nature.

Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry.

The award-winning culture at the hotel is progressive, independent, and free-spirited - it’s just the fabric of the buildings that’s historic, not our approach to business. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. It doesn’t take lavishness or luxury to make someone feel special. Instead, we believe it takes genuine care, thoughtfulness and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.

What’s in it for you…

• You’ll enjoy a competitive annual salary of £26,526.82, plus a monthly service charge averaging £200.
• access to hundreds of online perks & discounts
• free health cashback plan for you and your family
• extra day’s holiday for every year you work for us (up to 5 additional days)
• salary sacrifice schemes to help you buy a bike, laptop, or gym membership.
• free use of our onsite gym, free meals on duty and free parking on site
• bespoke career development through internal and external training schemes
• Refer a friend scheme, with up to £500 incentive.
• Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments.
• Flexible working patterns – You will work three 12-hour shifts (8am to 8pm) and one 7-hour shift per week, giving you three days off.
• as well as much more…

Is this Receptionist (position) role right for me?

You’ll already be an experienced receptionist or someone with a solid understanding of the hospitality industry—someone who lives, breathes, and sleeps exceptional service. You’ll be the first smiling face our guests see, confidently handling check-ins, answering enquiries, and creating seamless arrivals that set the tone for a memorable stay.

At Richmond Hill, our receptionists are true memory makers. You’ll have the chance to go beyond expectations and create special moments for our guests—whether it’s remembering a returning visitor’s favourite room, helping someone plan a special occasion, or simply offering a warm welcome after a long journey.

We believe our people are our business. That’s why we’re committed to giving you the tools, support, and development opportunities to build a career you’re proud of. And while you’re reaching for your goals, we’ll make sure you have fun doing it. We’re passionate about creating a positive, empowering workplace where the best people want to work—and stay.

What we’re looking for…

• A hunger for hospitality and going the extra mile.
• Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.
• A creative approach to your role – we believe that a game changing idea can come from anyone, anytime.
• Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.

If this sounds like a role you could get excited about, we would love to hear from you!

Please note that all applicants must be eligible to live and work in the UK.