Excited to join one of the Hospitality Industry's Best Employers?

We’re an award- winning independent, destination hotel, restaurant & bar pouring experience, imagination, and heart into delivering hill-top magic for our guests. Our team is at the heart of everything we achieve here at Richmond Hill Hotel - our overwhelmingly positive reviews are testament to the hard work our teams put in. We’re committed to creating a great place for our teams to work and we’re delighted to have twice been finalists for ‘Employer of the Year’ and won a People award for our ‘Team Engagement’ amongst other accolades.

We are thrilled to have been highlighted as one of the Top 15 Best Places to Work in Hospitality. So, if you're looking for an exciting journey where no two days are the same, come and join our Richmond Hill Hotel team.

We are looking for an exceptional Assistant Front Office Manager to join our Front Office team of 14.

What's in it for you?

Exceptional people deserve to be recognised and rewarded, and in addition to an industry leading salary, you can expect an extensive benefits package including:

- access to hundreds of online freebies & discounts; - free health cashback plan for you and your family; - extra day’s holiday for every year you work for us (up to 5 additional days); - salary sacrifice schemes to help you buy a bike, laptop, or gym membership; - our team can use our onsite gym; - bespoke career development through internal and external training schemes; - flexible working patterns as well as much more…

Is this Assistant Front Office Manager role right for me?

We’re looking for enthusiastic and talented individuals with a passion for hospitality. We embrace our core values of Diversity, Innovation and Generosity in everything we do, and we’re looking for originality, proactive thinking and understanding in our team members.

You will be able to demonstrate a chic and elegant presence, have enthusiasm, a customer focused attitude and a desire to provide our guests with an outstanding quality of service. This is a very pro-active role, so you need to have an outgoing, confident, and professional personality with a flexible can-do approach passionate about customer service.

As an Assistant Front Office Manager, you will be expected to ensure the efficient and effective running of the Front office Department whilst on duty, ensuring the guest experience is of a consistent level of a high standard. You must be ready to respond to a wide variety of requests and be able to address concerns in a timely and professional manner.
You will support the Front Office Manager to provide necessary training to all team working Front Desk operations. This will include training employees in using hotel computer systems, applying guest services techniques and handling telephone inquiries.

For this role, you’ll also need:

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks and manage a team.

• At least one years’ experience in a similar position is essential.
• Direct experience with hotel businesses is not required, though some knowledge of the industry would be beneficial, as would experience of working in a customer experience focused role.
• The ideal candidate would be both resourceful, efficient, and with an outstanding eye for detail.
• Understanding the business by continually seeking ways to streamline administration and improve service, whilst anticipating changes and maximising booking opportunities
• Ability to lead and promote a teamwork culture
• Knowledge of Opera, considered advantageous

What next?

Send in your application, we can’t wait to see it! All applicants must be eligible to live and work in the UK.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Excited to join one of the Hospitality Industry's Best Employers?

We’re an award- winning independent, destination hotel, restaurant & bar pouring experience, imagination, and heart into delivering hill-top magic for our guests. Our team is at the heart of everything we achieve here at Richmond Hill Hotel - our overwhelmingly positive reviews are testament to the hard work our teams put in. We’re committed to creating a great place for our teams to work and we’re delighted to have twice been finalists for ‘Employer of the Year’ and won a People award for our ‘Team Engagement’ amongst other accolades.

We are thrilled to have been highlighted as one of the Top 15 Best Places to Work in Hospitality. So, if you're looking for an exciting journey where no two days are the same, come and join our Richmond Hill Hotel team.

We are looking for an exceptional Assistant Front Office Manager to join our Front Office team of 14.

What's in it for you?

Exceptional people deserve to be recognised and rewarded, and in addition to an industry leading salary, you can expect an extensive benefits package including:

- access to hundreds of online freebies & discounts; - free health cashback plan for you and your family; - extra day’s holiday for every year you work for us (up to 5 additional days); - salary sacrifice schemes to help you buy a bike, laptop, or gym membership; - our team can use our onsite gym; - bespoke career development through internal and external training schemes; - flexible working patterns as well as much more…

Is this Assistant Front Office Manager role right for me?

We’re looking for enthusiastic and talented individuals with a passion for hospitality. We embrace our core values of Diversity, Innovation and Generosity in everything we do, and we’re looking for originality, proactive thinking and understanding in our team members.

You will be able to demonstrate a chic and elegant presence, have enthusiasm, a customer focused attitude and a desire to provide our guests with an outstanding quality of service. This is a very pro-active role, so you need to have an outgoing, confident, and professional personality with a flexible can-do approach passionate about customer service.

As an Assistant Front Office Manager, you will be expected to ensure the efficient and effective running of the Front office Department whilst on duty, ensuring the guest experience is of a consistent level of a high standard. You must be ready to respond to a wide variety of requests and be able to address concerns in a timely and professional manner.
You will support the Front Office Manager to provide necessary training to all team working Front Desk operations. This will include training employees in using hotel computer systems, applying guest services techniques and handling telephone inquiries.

For this role, you’ll also need:

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks and manage a team.

• At least one years’ experience in a similar position is essential.
• Direct experience with hotel businesses is not required, though some knowledge of the industry would be beneficial, as would experience of working in a customer experience focused role.
• The ideal candidate would be both resourceful, efficient, and with an outstanding eye for detail.
• Understanding the business by continually seeking ways to streamline administration and improve service, whilst anticipating changes and maximising booking opportunities
• Ability to lead and promote a teamwork culture
• Knowledge of Opera, considered advantageous

What next?

Send in your application, we can’t wait to see it! All applicants must be eligible to live and work in the UK.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.