We are looking for an exceptional Reservations Agent to come and join us at Richmond Hill Hotel.

Located in the heart of London’s greenest borough, we are an independently owned Georgian hotel, just a stone through from the royal park. This is London’s gateway to nature.

Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry.

The award-winning culture at the hotel is progressive, independent, and free-spirited - it’s just the fabric of the buildings that’s historic, not our approach to business. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. It doesn’t take lavishness or luxury to make someone feel special. Instead, we believe it takes genuine care, thoughtfulness and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.

What’s in it for you…

-       You'll receive a competitive annual salary of £26526.82, plus a monthly service charge averaging £400 and departmental incentives of up to £200, based on targets

-       access to hundreds of online perks & discounts

-       free health cashback plan for you and your family

-       extra day’s holiday for every year you work for us (up to 5 additional days)

-       salary sacrifice schemes to help you buy a bike, laptop, or gym membership.

-       free use of our onsite gym

-       bespoke career development through internal and external training schemes

-       free meals on duty

-       Refer a friend scheme, with up to £500 incentive.

-       Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments.

-       free parking on site

-       flexible working patterns, as well as much more…

Is this Reservations Agent role right for me?

You will be responsible for handling and managing reservations via email, telephone, and other communication channels. As the first point of contact, you will warmly welcome guests, ensuring a seamless and personalized booking experience. Your role goes beyond simply managing requests—you will be a true ambassador of exceptional service, anticipating guest needs and creating memorable moments from the very first interaction. With professionalism and attention to detail, you will handle all queries efficiently, leaving a lasting impression that enhances the overall guest experience.

What we’re looking for…

-       A hunger for hospitality and going the extra mile.

-       Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.

-       A creative approach to your role – we believe that a game changing idea can come from anyone, anytime.

-       Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.

If this sounds like a role you could get excited about, we would love to hear from you!

Please note that all applicants must be eligible to live and work in the UK.

We are looking for an exceptional Reservations Agent to come and join us at Richmond Hill Hotel.

Located in the heart of London’s greenest borough, we are an independently owned Georgian hotel, just a stone through from the royal park. This is London’s gateway to nature.

Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry.

The award-winning culture at the hotel is progressive, independent, and free-spirited - it’s just the fabric of the buildings that’s historic, not our approach to business. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. It doesn’t take lavishness or luxury to make someone feel special. Instead, we believe it takes genuine care, thoughtfulness and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.

What’s in it for you…

-       You'll receive a competitive annual salary of £26526.82, plus a monthly service charge averaging £400 and departmental incentives of up to £200, based on targets

-       access to hundreds of online perks & discounts

-       free health cashback plan for you and your family

-       extra day’s holiday for every year you work for us (up to 5 additional days)

-       salary sacrifice schemes to help you buy a bike, laptop, or gym membership.

-       free use of our onsite gym

-       bespoke career development through internal and external training schemes

-       free meals on duty

-       Refer a friend scheme, with up to £500 incentive.

-       Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments.

-       free parking on site

-       flexible working patterns, as well as much more…

Is this Reservations Agent role right for me?

You will be responsible for handling and managing reservations via email, telephone, and other communication channels. As the first point of contact, you will warmly welcome guests, ensuring a seamless and personalized booking experience. Your role goes beyond simply managing requests—you will be a true ambassador of exceptional service, anticipating guest needs and creating memorable moments from the very first interaction. With professionalism and attention to detail, you will handle all queries efficiently, leaving a lasting impression that enhances the overall guest experience.

What we’re looking for…

-       A hunger for hospitality and going the extra mile.

-       Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.

-       A creative approach to your role – we believe that a game changing idea can come from anyone, anytime.

-       Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.

If this sounds like a role you could get excited about, we would love to hear from you!

Please note that all applicants must be eligible to live and work in the UK.