Guest Experience Trainer

• £28,500 per year
• Plus, up to £2,400 per year in tips (paid weekly, based on last year’s earnings), giving total potential earnings of £30,900 per year.
• Permanent Contract 40hr week

We’re looking for a Guest Experience Trainer to join the Rick Stein People Team, to train, coach, and support frontline team members ensuring consistent delivery of operational standards, service excellence, and flow of hospitality. The role will include spedning 3 weeks in Cornwall and 1 week at our out of county restaurants per month.

Benefits:

• Significant tips. On top of your salary, you'll earn tips, and these are paid weekly! 
• Staff discounts. You'll get 50% off in our restaurants, 20% in our shops and online and discounted hotel stays and cookery courses. 
• Free meal for two. After one year with us, you'll get a 3-course meal for two people on us in one of our restaurants every year.
• Holiday. You'll get 28 days paid holiday every year which starts to increase after 2 years. 
• Competitive Pension scheme. Which you can join after 3 months with us.

What you'll be getting up to:

• Deliver on the floor training to new and existing team members in the restaurants.
• Reinforce training from onboarding or eLearning (e.g., MAPAL) with practical guidance.
• Identify individual learning needs and adjust coaching styles accordingly.
• Training support with team briefs to ensure consistency
• Observe guest interactions and provide constructive, on-the-spot feedback.
• Act as a role model for customer service, and teamwork.
• Provide feedback to management on training gaps or performance issues.
• Help implement new initiatives (menu items, promotions, processes) by training teams.

Are you right for this role? You'll have:

• Frontline hospitality experience
• Flexible approach to working
• Excellent communication skills
• Experience of delivery training preferred

Guest Experience Trainer

• £28,500 per year
• Plus, up to £2,400 per year in tips (paid weekly, based on last year’s earnings), giving total potential earnings of £30,900 per year.
• Permanent Contract 40hr week

We’re looking for a Guest Experience Trainer to join the Rick Stein People Team, to train, coach, and support frontline team members ensuring consistent delivery of operational standards, service excellence, and flow of hospitality. The role will include spedning 3 weeks in Cornwall and 1 week at our out of county restaurants per month.

Benefits:

• Significant tips. On top of your salary, you'll earn tips, and these are paid weekly! 
• Staff discounts. You'll get 50% off in our restaurants, 20% in our shops and online and discounted hotel stays and cookery courses. 
• Free meal for two. After one year with us, you'll get a 3-course meal for two people on us in one of our restaurants every year.
• Holiday. You'll get 28 days paid holiday every year which starts to increase after 2 years. 
• Competitive Pension scheme. Which you can join after 3 months with us.

What you'll be getting up to:

• Deliver on the floor training to new and existing team members in the restaurants.
• Reinforce training from onboarding or eLearning (e.g., MAPAL) with practical guidance.
• Identify individual learning needs and adjust coaching styles accordingly.
• Training support with team briefs to ensure consistency
• Observe guest interactions and provide constructive, on-the-spot feedback.
• Act as a role model for customer service, and teamwork.
• Provide feedback to management on training gaps or performance issues.
• Help implement new initiatives (menu items, promotions, processes) by training teams.

Are you right for this role? You'll have:

• Frontline hospitality experience
• Flexible approach to working
• Excellent communication skills
• Experience of delivery training preferred