Senior Reservations Assistant

• Rate of pay £12.70 per hour
• Plus tips (paid weekly)
• Permanent contract 32hr week and based in our Head office in north cornwall,

Were looking for an experienced reservations assistant that has a minimum of two years' proven reservations experience to support the reservations manager and reservations supervisor in a busy reservations office.

Duties and Responsibilities 

 TEAM – inspires and motivates 

 · Setting the tone for the team by leading by example. 

 · Sharing ideas and making suggestions to improve standards and procedures within the department.

 · Supporting the team with queries. 

 · Being positive and curious in your approach to your ways of working. 

 · Communicating to the team any changes or updates. 

 CUSTOMER – putting the customer at the heart of everything 

 · In addition to taking reservations, leading group and third-party bookings for rooms and table by liaising between in house teams and the customers 

 · Overseeing special events booking · Reviewing and managing table availability 

 · Actioning diary settings · Supporting team training 

 · Taking the lead with customer issues in the absence of the supervisor or manager. 

 · Having excellent knowledge of our rooms, restaurants, and cookery school 

 · Overseeing coverage of E-commerce queries 

 · Coordinating guest stays, offering additional services and packages, noting guest requests and preferences. 

 · Identifying and recognising VIP guests, 

 · Demonstrating excellent sales skills 

 FINANCIAL - commercially minded and maximising profits 

 · Monitoring rates 

 · Supporting the businesses financial performance by ensuring maximum opportunities to grow revenue are available. 

 · Ensuring all maximum online availability. 

 · Supporting with restaurant and room weekly sales reports 

 · Sharing weekly financial information with the team to engage and motivate. 

 · Maximising occupancy for accommodation

benefits

• staff discounts. You'll get discount in our restaurants, shops and online and discounted hotel stays and cookery courses. cookery courses. 
•  Brilliant tips. On top of your salary you'll earn tips, paid weekly into your bank. 
•  Holiday. You'll get 28 days paid holiday every year which increases after 2 years 
•  Free meal for two. After one year with us, you'll get a complimentary 3 course meal for two people in one of our restaurants every year. 
•  Pension scheme. To help save for your future, you’ll be automatically enrolled in our pension scheme after your first 3 months. 
•  Employee Assistance Programme. Wellbeing and engagement platform offering support, counselling sessions and retail discounts online and on the high street.   

Senior Reservations Assistant

• Rate of pay £12.70 per hour
• Plus tips (paid weekly)
• Permanent contract 32hr week and based in our Head office in north cornwall,

Were looking for an experienced reservations assistant that has a minimum of two years' proven reservations experience to support the reservations manager and reservations supervisor in a busy reservations office.

Duties and Responsibilities 

 TEAM – inspires and motivates 

 · Setting the tone for the team by leading by example. 

 · Sharing ideas and making suggestions to improve standards and procedures within the department.

 · Supporting the team with queries. 

 · Being positive and curious in your approach to your ways of working. 

 · Communicating to the team any changes or updates. 

 CUSTOMER – putting the customer at the heart of everything 

 · In addition to taking reservations, leading group and third-party bookings for rooms and table by liaising between in house teams and the customers 

 · Overseeing special events booking · Reviewing and managing table availability 

 · Actioning diary settings · Supporting team training 

 · Taking the lead with customer issues in the absence of the supervisor or manager. 

 · Having excellent knowledge of our rooms, restaurants, and cookery school 

 · Overseeing coverage of E-commerce queries 

 · Coordinating guest stays, offering additional services and packages, noting guest requests and preferences. 

 · Identifying and recognising VIP guests, 

 · Demonstrating excellent sales skills 

 FINANCIAL - commercially minded and maximising profits 

 · Monitoring rates 

 · Supporting the businesses financial performance by ensuring maximum opportunities to grow revenue are available. 

 · Ensuring all maximum online availability. 

 · Supporting with restaurant and room weekly sales reports 

 · Sharing weekly financial information with the team to engage and motivate. 

 · Maximising occupancy for accommodation

benefits

• staff discounts. You'll get discount in our restaurants, shops and online and discounted hotel stays and cookery courses. cookery courses. 
•  Brilliant tips. On top of your salary you'll earn tips, paid weekly into your bank. 
•  Holiday. You'll get 28 days paid holiday every year which increases after 2 years 
•  Free meal for two. After one year with us, you'll get a complimentary 3 course meal for two people in one of our restaurants every year. 
•  Pension scheme. To help save for your future, you’ll be automatically enrolled in our pension scheme after your first 3 months. 
•  Employee Assistance Programme. Wellbeing and engagement platform offering support, counselling sessions and retail discounts online and on the high street.