At Rick Stein Restaurants We are all about fresh seafood, warm service, and a genuine passion for people. From our kitchens to our front-of-house teams, we believe great learning creates great guest experiences.

We are looking for an experienced and passionate Learning & Development Manager to lead the delivery and coordination of our Learning & Development strategy across the group. Reporting into the People Director, you will translate people and learning strategy into meaningful, high-quality programmes that drive performance, progression and engagement. You will play a vital role in developing confident leaders, capable managers and engaged teams in a fast-paced, multi-site hospitality environment. 

This role will play a central part in embedding our service standards and product knowledge, ensuring every guest enjoys a unique, warm and memorable experience, wherever they encounter the brand. You will ensure learning is not theoretical, but lived — visible in behaviours, confidence and consistency across our restaurants, accommodation and support teams. 

This is a hands-on, largely field-based role, working closely with operational leaders and site teams to translate commercial priorities into practical learning that supports performance on the ground. You will bring a strong understanding of hospitality operations, balancing commercial awareness with a genuine passion for service and people development, helping teams maximise their potential while delivering outstanding guest experiences.

Responsibilities:

• Lead the delivery and coordination of the group Learning & Development strategy across a multi-site hospitality business.
•  Ensure every employee has access to a tailored learning programme aligned to their role, experience and career aspirations. 
• Deliver engaging learning through a blend of face-to-face, on-the-job and digital approaches. 
• Support managers in embedding learning into everyday leadership, performance and development conversations.
• Translate service expectations into practical, behaviour-led training that is visible in day-to-day operations.
• Work alongside site leaders to observe, coach and reinforce service excellence on the floor. 
• Design and deliver distinctive hospitality training programmes that combine service excellence, product knowledge and culinary craft. 
• Develop structured apprenticeship and early-career pathways that support progression, capability building and long-term talent development. 
• Create clear learning journeys that support frontline teams, chefs and managers at different career stages. 
• Build a sustainable talent pipeline by identifying, developing and nurturing future hospitality leaders and specialists. 

At Rick Stein Restaurants We are all about fresh seafood, warm service, and a genuine passion for people. From our kitchens to our front-of-house teams, we believe great learning creates great guest experiences.

We are looking for an experienced and passionate Learning & Development Manager to lead the delivery and coordination of our Learning & Development strategy across the group. Reporting into the People Director, you will translate people and learning strategy into meaningful, high-quality programmes that drive performance, progression and engagement. You will play a vital role in developing confident leaders, capable managers and engaged teams in a fast-paced, multi-site hospitality environment. 

This role will play a central part in embedding our service standards and product knowledge, ensuring every guest enjoys a unique, warm and memorable experience, wherever they encounter the brand. You will ensure learning is not theoretical, but lived — visible in behaviours, confidence and consistency across our restaurants, accommodation and support teams. 

This is a hands-on, largely field-based role, working closely with operational leaders and site teams to translate commercial priorities into practical learning that supports performance on the ground. You will bring a strong understanding of hospitality operations, balancing commercial awareness with a genuine passion for service and people development, helping teams maximise their potential while delivering outstanding guest experiences.

Responsibilities:

• Lead the delivery and coordination of the group Learning & Development strategy across a multi-site hospitality business.
•  Ensure every employee has access to a tailored learning programme aligned to their role, experience and career aspirations. 
• Deliver engaging learning through a blend of face-to-face, on-the-job and digital approaches. 
• Support managers in embedding learning into everyday leadership, performance and development conversations.
• Translate service expectations into practical, behaviour-led training that is visible in day-to-day operations.
• Work alongside site leaders to observe, coach and reinforce service excellence on the floor. 
• Design and deliver distinctive hospitality training programmes that combine service excellence, product knowledge and culinary craft. 
• Develop structured apprenticeship and early-career pathways that support progression, capability building and long-term talent development. 
• Create clear learning journeys that support frontline teams, chefs and managers at different career stages. 
• Build a sustainable talent pipeline by identifying, developing and nurturing future hospitality leaders and specialists.