We are recruiting for a House Manager to join the Riverstone team.

Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support  

We want you to bring your experience and knowledge to establish best-in-class standards, and in doing so, deliver an exceptional experience to our Residents, their families and guests, in line with the Riverstone brand.

Key responsibilities of the House Manager:

• Operational Systems, Processes and Practices - Lead the development, maintenance, and continuous improvement of operational systems and processes to ensure the residence runs smoothly, efficiently, and to the highest standards
• Workforce & Rota Planning - Take ownership of rota and workforce planning across the residence, ensuring the right people are in the right place at the right time to deliver a consistent and high-quality resident experience.
• Billing & Operational Administration Oversight - Oversee billing accuracy, financial administration, and reporting systems, ensuring smooth alignment between service delivery and operational controls.
• Operations & Facilities Integration - Lead day-to-day coordination with suppliers and facilities partners, ensuring their work consistently aligns with Riverstone's brand standards, operational needs, and compliance requirements. 
• Health & Safety, Compliance & Risk Management - Uphold the safety, compliance, and regulatory performance of the residence through proactive oversight, risk identification, and rigorous standards monitoring.
• Team Enablement & Operational Readiness - Act as a senior operational leader across the residence, enabling frontline teams through structured onboarding, clear communication, and the tools the need to perform at their best.

The key knowledge and skills you need:

• Strong affinity with Riverstone's target resident, including a clear understanding of the needs of older adults and high net worth individuals
• Proven experience in managing the operational demands that support the consistent delivery of high-quality hospitality and lifestyle services in complex environments
• Demonstrated ability to lead, support, and supervise high-performing teams across multiple service areas
• Effective collaborator with a track record of working positively with a wide range of colleagues, partners, and stakeholders
• Experienced in managing multi-service, multi-partner operational environments with competing priorities
• Strong organisational skills, with the ability to manage time, coordinate teams, and deliver high-quality outputs under pressure
• Analytical and solutions-focused, with the ability to interpret data, identify patterns, and exercise sound judgement
• Comfortable taking ownership and driving outcomes independently and proactively
• Excellent attention to detail and a hands-on, practical approach to service delivery
• Confident in using digital systems (CRM, PMS, operational platforms) and in supporting others to use them effectively
• Strong understanding of operational compliance requirements, including health and safety, record-keeping, and audit readiness
• Skilled in writing, sharing, and reinforcing internal operational communications and updates
• Naturally curious and committed to continuous learning, service improvement, and operational innovation
• Excellent interpersonal and facilitation skills, with the ability to communicate clearly and positively at all levels

A rewarding role

• Starting salary of up to £60,175 (gross) based on experience, plus performance-related bonus
• Some of the benefits that you will have access to include:
• Enhanced pension and life assurance
• 25 days holiday a year (pro-rated)
• Annual health check
• Private Medical Insurance
• Save with us – access a range of discounts and cashback from hundreds of retailers on every day (and special day) items. 

About Riverstone

Riverstone’s ambition is to create exceptional London living for people over 65.

Riverstone is addressing the needs of a new generation of older Londoners with a best -in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first -class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and Kensington are the first of many as we grow. Both opened in 2022. Our next location in North London is due to open in 2026.

Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations. 

We are recruiting for a House Manager to join the Riverstone team.

Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support  

We want you to bring your experience and knowledge to establish best-in-class standards, and in doing so, deliver an exceptional experience to our Residents, their families and guests, in line with the Riverstone brand.

Key responsibilities of the House Manager:

• Operational Systems, Processes and Practices - Lead the development, maintenance, and continuous improvement of operational systems and processes to ensure the residence runs smoothly, efficiently, and to the highest standards
• Workforce & Rota Planning - Take ownership of rota and workforce planning across the residence, ensuring the right people are in the right place at the right time to deliver a consistent and high-quality resident experience.
• Billing & Operational Administration Oversight - Oversee billing accuracy, financial administration, and reporting systems, ensuring smooth alignment between service delivery and operational controls.
• Operations & Facilities Integration - Lead day-to-day coordination with suppliers and facilities partners, ensuring their work consistently aligns with Riverstone's brand standards, operational needs, and compliance requirements. 
• Health & Safety, Compliance & Risk Management - Uphold the safety, compliance, and regulatory performance of the residence through proactive oversight, risk identification, and rigorous standards monitoring.
• Team Enablement & Operational Readiness - Act as a senior operational leader across the residence, enabling frontline teams through structured onboarding, clear communication, and the tools the need to perform at their best.

The key knowledge and skills you need:

• Strong affinity with Riverstone's target resident, including a clear understanding of the needs of older adults and high net worth individuals
• Proven experience in managing the operational demands that support the consistent delivery of high-quality hospitality and lifestyle services in complex environments
• Demonstrated ability to lead, support, and supervise high-performing teams across multiple service areas
• Effective collaborator with a track record of working positively with a wide range of colleagues, partners, and stakeholders
• Experienced in managing multi-service, multi-partner operational environments with competing priorities
• Strong organisational skills, with the ability to manage time, coordinate teams, and deliver high-quality outputs under pressure
• Analytical and solutions-focused, with the ability to interpret data, identify patterns, and exercise sound judgement
• Comfortable taking ownership and driving outcomes independently and proactively
• Excellent attention to detail and a hands-on, practical approach to service delivery
• Confident in using digital systems (CRM, PMS, operational platforms) and in supporting others to use them effectively
• Strong understanding of operational compliance requirements, including health and safety, record-keeping, and audit readiness
• Skilled in writing, sharing, and reinforcing internal operational communications and updates
• Naturally curious and committed to continuous learning, service improvement, and operational innovation
• Excellent interpersonal and facilitation skills, with the ability to communicate clearly and positively at all levels

A rewarding role

• Starting salary of up to £60,175 (gross) based on experience, plus performance-related bonus
• Some of the benefits that you will have access to include:
• Enhanced pension and life assurance
• 25 days holiday a year (pro-rated)
• Annual health check
• Private Medical Insurance
• Save with us – access a range of discounts and cashback from hundreds of retailers on every day (and special day) items. 

About Riverstone

Riverstone’s ambition is to create exceptional London living for people over 65.

Riverstone is addressing the needs of a new generation of older Londoners with a best -in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first -class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and Kensington are the first of many as we grow. Both opened in 2022. Our next location in North London is due to open in 2026.

Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.