We believe exceptional coffee can come from people and places you wouldn’t expect; at our roastery in HMP The Mount, we train offenders in coffee industry skills with the aim of reducing reoffending in the UK. Upon release, we help our graduates find work in our own coffee shops, or within our network.

As a social enterprise, we think differently to other specialty coffee companies; we strive for profit in order to achieve our purpose. Every member of the Redemption Roasters team has a role to play in achieving that purpose; to challenge perceptions and change lives through speciality coffee.

From bean to cup we are committed to being socially responsible. We build long-term relationships with producers and supply chain partners whose quality, provenance, sustainability and ethics match our values. The result is a finely crafted cup of coffee which raises the bar for everyone.

We roast for over 150 wholesale clients, operate ten coffee shops in Central London, and run an ecommerce store. This is a really exciting time to be joining Redemption - in the next 6 months, we are opening up to three new coffee shops, a new HQ and a second out-of-prison training centre. We are also working with more ex-offenders and other beneficiaries than ever before.

You can learn more about us on Instagram @RedemptionRoasters and at https://www.redemptionroasters.com/

We provide a premium in-house weekly delivery service to key wholesale clients and our own sites in London. You will be the key element in ensuring we consistently provide best in class service to these key accounts, acting as a key touchpoint in maintaining these relationships. You will also assist in the roastery with stock intake, and in ensuring products and orders are prepared accurately and dispatched in a timely manner.

You will report to the Head Roaster and operate out of our roastery at HMP The Mount, Hemel Hempstead.

• Delivering weekly coffee orders to all Redemption Roasters sites and key London-based wholesale accounts, providing excellent customer service and acting as our brand representative whilst on the road (3 days a week)

• Acting as a key point of contact between clients and relevant account managers / roastery staff, ensuring any issues with orders, product quality or account management are communicated clearly and resolved in a timely manner

• Conducting minor troubleshooting with clients on issues faced with products (dialling in, equipment maintenance etc.)

• Planning routes to maximise efficiency on delivery days, allowing for expected growth in both volume and number of clients / RR sites

• Ensuring company vehicle is kept cleaned and well maintained at all times, food safety practices are followed to the letter, and vehicle checks & logs are completed and kept up to date

• Assisting on production & order fulfilment and general warehouse duties in the roastery, including collection & intake of stock items (2 days a week)

• Full, clean UK driving licence

• Experience in customer facing roles

• Ability to remain calm and make tactical decisions under pressure

• Exceptional communication skills

• Autonomous working style

• Passion for speciality coffee and the company’s mission of offender rehabilitation

• Ambitious, growth-focussed outlook

• Experience in multi-drop delivery roles

• Diligence & attention to detail

• The opportunity to impact people’s lives through our social mission of helping ex-offenders back into work and learning skills

• 32 days holiday per annum (including public holidays)

• Free coffee and tea at all our cafes

• 50% staff discount on bags of coffee in our cafes and online

• Departmental dinners twice per year

• Company-wide socials every two months

• 1x Christmas and 1x Summer party

• 3 professional development days allowance per year

• SCA training opportunities

• Discretionary bonuses

• Cycle to work scheme

We believe exceptional coffee can come from people and places you wouldn’t expect; at our roastery in HMP The Mount, we train offenders in coffee industry skills with the aim of reducing reoffending in the UK. Upon release, we help our graduates find work in our own coffee shops, or within our network.

As a social enterprise, we think differently to other specialty coffee companies; we strive for profit in order to achieve our purpose. Every member of the Redemption Roasters team has a role to play in achieving that purpose; to challenge perceptions and change lives through speciality coffee.

From bean to cup we are committed to being socially responsible. We build long-term relationships with producers and supply chain partners whose quality, provenance, sustainability and ethics match our values. The result is a finely crafted cup of coffee which raises the bar for everyone.

We roast for over 150 wholesale clients, operate ten coffee shops in Central London, and run an ecommerce store. This is a really exciting time to be joining Redemption - in the next 6 months, we are opening up to three new coffee shops, a new HQ and a second out-of-prison training centre. We are also working with more ex-offenders and other beneficiaries than ever before.

You can learn more about us on Instagram @RedemptionRoasters and at https://www.redemptionroasters.com/

We provide a premium in-house weekly delivery service to key wholesale clients and our own sites in London. You will be the key element in ensuring we consistently provide best in class service to these key accounts, acting as a key touchpoint in maintaining these relationships. You will also assist in the roastery with stock intake, and in ensuring products and orders are prepared accurately and dispatched in a timely manner.

You will report to the Head Roaster and operate out of our roastery at HMP The Mount, Hemel Hempstead.

• Delivering weekly coffee orders to all Redemption Roasters sites and key London-based wholesale accounts, providing excellent customer service and acting as our brand representative whilst on the road (3 days a week)

• Acting as a key point of contact between clients and relevant account managers / roastery staff, ensuring any issues with orders, product quality or account management are communicated clearly and resolved in a timely manner

• Conducting minor troubleshooting with clients on issues faced with products (dialling in, equipment maintenance etc.)

• Planning routes to maximise efficiency on delivery days, allowing for expected growth in both volume and number of clients / RR sites

• Ensuring company vehicle is kept cleaned and well maintained at all times, food safety practices are followed to the letter, and vehicle checks & logs are completed and kept up to date

• Assisting on production & order fulfilment and general warehouse duties in the roastery, including collection & intake of stock items (2 days a week)

• Full, clean UK driving licence

• Experience in customer facing roles

• Ability to remain calm and make tactical decisions under pressure

• Exceptional communication skills

• Autonomous working style

• Passion for speciality coffee and the company’s mission of offender rehabilitation

• Ambitious, growth-focussed outlook

• Experience in multi-drop delivery roles

• Diligence & attention to detail

• The opportunity to impact people’s lives through our social mission of helping ex-offenders back into work and learning skills

• 32 days holiday per annum (including public holidays)

• Free coffee and tea at all our cafes

• 50% staff discount on bags of coffee in our cafes and online

• Departmental dinners twice per year

• Company-wide socials every two months

• 1x Christmas and 1x Summer party

• 3 professional development days allowance per year

• SCA training opportunities

• Discretionary bonuses

• Cycle to work scheme