Become a Londoner 

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.  A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors.  Situated in the heart of Leicester Square, where the four corners of the city meet.   We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards.  Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.   

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.   

Overview:

• Welcome guests with warmth, professionalism, and an intuitive understanding of their needs

• Oversee check‑in, check‑out, lobby presentation, and guest flow during peak times

• Resolve guest concerns with confidence, empathy, and swift problem‑solving

• Support VIP arrivals, special requests, and bespoke guest experiences

• Train, mentor, and motivate team members to uphold 5‑star standards

• Collaborate with departments including Concierge, Housekeeping, and F&B to deliver a cohesive luxury experience

• Maintain accurate guest records, preferences, and service notes to enhance future stays

About You:

• Experience in a luxury hotel or high‑end hospitality environment

• A natural leader with strong communication and guest‑facing confidence

• Passionate about service excellence and creating memorable experiences

• Calm, organised, and solutions‑focused in a fast‑paced environment

• Strong understanding of Front Office operations and guest service standards

• Professional appearance, impeccable manners, and a warm, engaging personality

• Ability to inspire and support a team while maintaining high performance

 Company Benefits: 

Become a Londoner 

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.  A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors.  Situated in the heart of Leicester Square, where the four corners of the city meet.   We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards.  Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.   

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.   

Overview:

• Welcome guests with warmth, professionalism, and an intuitive understanding of their needs

• Oversee check‑in, check‑out, lobby presentation, and guest flow during peak times

• Resolve guest concerns with confidence, empathy, and swift problem‑solving

• Support VIP arrivals, special requests, and bespoke guest experiences

• Train, mentor, and motivate team members to uphold 5‑star standards

• Collaborate with departments including Concierge, Housekeeping, and F&B to deliver a cohesive luxury experience

• Maintain accurate guest records, preferences, and service notes to enhance future stays

About You:

• Experience in a luxury hotel or high‑end hospitality environment

• A natural leader with strong communication and guest‑facing confidence

• Passionate about service excellence and creating memorable experiences

• Calm, organised, and solutions‑focused in a fast‑paced environment

• Strong understanding of Front Office operations and guest service standards

• Professional appearance, impeccable manners, and a warm, engaging personality

• Ability to inspire and support a team while maintaining high performance

 Company Benefits: