Job Description – Night Porter

Company: Crafted

Reporting to: Managing Director

Salary: £13.00-£16.00 depending on experience

Location: Powdermills Hotel, Battle

Type: Full-Time and Part Time Available

We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like. 

Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.

Us

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex. 

More specifics will follow as planning and pieces fall into place. So, for now, here’s the sentiment behind Crafted…

It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark. 

In short, Dr Evil’s stolen our mojo. 

We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in. 

Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.

You

Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.

As Night Porter, you’ll be an important part of the overnight team, supporting the Night Manager to keep the hotel safe, tidy, and ready for the next day. This role is practical and hands-on — one moment you might be helping a guest with their luggage, the next unpacking deliveries or setting up spaces for the morning. You’ll take pride in keeping the property secure, organised, and welcoming, while always being approachable and guest-focused.

That said, Night Porter, your primary responsibilities will be to:

·        Support the Night Manager with smooth overnight operations.

·        Welcome and assist guests with check-ins, luggage, and requests.

·        Carry out site walks, reporting maintenance or safety issues promptly.

·        Unpack and organise deliveries, keeping storage areas neat and safe.

·        Move stock, furniture, or equipment as required for daily operations.

·        Assist with set-ups for events, meetings, or breakfast service.

·        Ensure public spaces are clean, tidy, and guest-ready by morning.

·        Handle basic administrative or reporting tasks under the Night Manager’s guidance.

·        Maintain a visible presence in the hotel to reassure guests and deter disturbances.

·        Support emergency procedures if required, following training and Night Manager direction.

We’re looking for someone with:

·        Proven experience in hospitality.

·        Calm and focused under pressure.

·        Ability to work night shifts and weekends.

·        Familiarity with fire, health & safety, and security procedures.

·        Proactive, practical, and highly organised.

Together

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.

To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one’s too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

Three values we’ll expect you to live by:

1. Enjoy it: it’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming behind the bar or moving with the music.
2. Own it: whoever you are, and whatever your role, someone’s enjoyment is in your hands. Always keep an eye out.
3. Improve it: ask for feedback (and don’t be scared of what follows), and be curious. We’ll give you plenty of chances to learn and develop.

Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.

Job Description – Night Porter

Company: Crafted

Reporting to: Managing Director

Salary: £13.00-£16.00 depending on experience

Location: Powdermills Hotel, Battle

Type: Full-Time and Part Time Available

We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like. 

Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.

Us

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex. 

More specifics will follow as planning and pieces fall into place. So, for now, here’s the sentiment behind Crafted…

It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark. 

In short, Dr Evil’s stolen our mojo. 

We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in. 

Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.

You

Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.

As Night Porter, you’ll be an important part of the overnight team, supporting the Night Manager to keep the hotel safe, tidy, and ready for the next day. This role is practical and hands-on — one moment you might be helping a guest with their luggage, the next unpacking deliveries or setting up spaces for the morning. You’ll take pride in keeping the property secure, organised, and welcoming, while always being approachable and guest-focused.

That said, Night Porter, your primary responsibilities will be to:

·        Support the Night Manager with smooth overnight operations.

·        Welcome and assist guests with check-ins, luggage, and requests.

·        Carry out site walks, reporting maintenance or safety issues promptly.

·        Unpack and organise deliveries, keeping storage areas neat and safe.

·        Move stock, furniture, or equipment as required for daily operations.

·        Assist with set-ups for events, meetings, or breakfast service.

·        Ensure public spaces are clean, tidy, and guest-ready by morning.

·        Handle basic administrative or reporting tasks under the Night Manager’s guidance.

·        Maintain a visible presence in the hotel to reassure guests and deter disturbances.

·        Support emergency procedures if required, following training and Night Manager direction.

We’re looking for someone with:

·        Proven experience in hospitality.

·        Calm and focused under pressure.

·        Ability to work night shifts and weekends.

·        Familiarity with fire, health & safety, and security procedures.

·        Proactive, practical, and highly organised.

Together

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.

To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one’s too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

Three values we’ll expect you to live by:

1. Enjoy it: it’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming behind the bar or moving with the music.
2. Own it: whoever you are, and whatever your role, someone’s enjoyment is in your hands. Always keep an eye out.
3. Improve it: ask for feedback (and don’t be scared of what follows), and be curious. We’ll give you plenty of chances to learn and develop.

Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.