HR Manager

Job Summary:

The Human Resources Manager position at Scooter’s Coffee is an opportunity for an upper level management position in a successful and growing company. We are actively seeking an HR Manager to lead our Human Resources Department. This position is a strategic HR partner to the Operations Leadership team, delivering value-added service to employees that reflects the business objectives, mission, and core values of the company. This position maintains a high and effective level of business acumen about the company’s financial position, its midrange plans, its culture and its competition. 

Integrity - Love - Humility - Courage

The ideal candidate is a detail oriented, energetic person who is a skilled multi-tasker with the ability to organize multiple priorities at one time, ensuring accuracy and thoroughness to completion. They have a high level ability of working through complex problems towards a rational and strategic solution. They are also an outgoing person who loves to build relationships and excitement with all employees!

Supervisory Responsibilities:

• This position directly oversees the HR Department as a whole, including the HR Associate. 

• The HR Manager reports directly to the Vice President of Operations.

Duties/Responsibilities:

Oversees the entire scope of the HR Department including talent acquisition, employee & labor relations, HR compliance, compensation & benefits, project management, and workplace safety & health.

• Conducts weekly meetings with respective departments.

• Analyzes trends and metrics in partnership with the Operations Leadership team to develop strategic solutions, programs and policies. Additionally, provides HR consultation and guidance when appropriate.

• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Partners with VP of Operations on proposed final solutions and next steps.

• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. 

• Provides day-to-day performance management guidance to store operations (e.g., coaching, counseling, career development, disciplinary actions).

• Partners with the leadership team and employees to improve work relationships, build morale, and increase productivity and retention.

• Partners closely with VP of Operations and Business Owner on policies and processes pertaining directly to HR functions.   

• Helps guide HR policy conversations and interpretation to all employees. Also maintains and updates the employee handbook on an annual basis and as needed.

• Strategizes on business unit restructures/acquisitions, workforce planning and succession planning.

• Identifies HR training needs for operations team and individual executive coaching needs.

• Evaluates HR department costs and works closely with VP of Operations and HR Assistant to analyze, update, and/or generate more efficient and cost-effective company policies, procedures, programs, and/or training solutions.

• Facilitates ADA and FMLA requests and communications.

• Completes talent acquisition process for upper leadership positions.

• Manages and oversees open enrollment for health benefits on an annual basis.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Must be positive, flexible, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast-paced environment.

• Ability to work under pressure while maintaining a positive work culture.

• Excellent professional verbal and written communication skills.

• Comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies in multiple states.

• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.

• Skilled in handling workplace conflict, settling disagreements, and fostering good employee relations.

• Ability to work through complex situations as the point person and decision maker for the department.

• Project management skills.

• Integrity with ability to handle confidential information.

• Proficient with Microsoft Office Suite and Google Workspace.

Education and Experience:

• Experience in operations management, preferably in the hospitality industry.

• Previous experience as an HR Generalist.

• Minimum of 2 years of experience resolving complex employee relations issues.

• Working knowledge of multiple human resource disciplines, including compensation practices, recruiting, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.

• Bachelor's degree preferred.

• SHRM Certified Professional (SHRM-CP) preferred

HR Manager

Job Summary:

The Human Resources Manager position at Scooter’s Coffee is an opportunity for an upper level management position in a successful and growing company. We are actively seeking an HR Manager to lead our Human Resources Department. This position is a strategic HR partner to the Operations Leadership team, delivering value-added service to employees that reflects the business objectives, mission, and core values of the company. This position maintains a high and effective level of business acumen about the company’s financial position, its midrange plans, its culture and its competition. 

Integrity - Love - Humility - Courage

The ideal candidate is a detail oriented, energetic person who is a skilled multi-tasker with the ability to organize multiple priorities at one time, ensuring accuracy and thoroughness to completion. They have a high level ability of working through complex problems towards a rational and strategic solution. They are also an outgoing person who loves to build relationships and excitement with all employees!

Supervisory Responsibilities:

• This position directly oversees the HR Department as a whole, including the HR Associate. 

• The HR Manager reports directly to the Vice President of Operations.

Duties/Responsibilities:

Oversees the entire scope of the HR Department including talent acquisition, employee & labor relations, HR compliance, compensation & benefits, project management, and workplace safety & health.

• Conducts weekly meetings with respective departments.

• Analyzes trends and metrics in partnership with the Operations Leadership team to develop strategic solutions, programs and policies. Additionally, provides HR consultation and guidance when appropriate.

• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Partners with VP of Operations on proposed final solutions and next steps.

• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. 

• Provides day-to-day performance management guidance to store operations (e.g., coaching, counseling, career development, disciplinary actions).

• Partners with the leadership team and employees to improve work relationships, build morale, and increase productivity and retention.

• Partners closely with VP of Operations and Business Owner on policies and processes pertaining directly to HR functions.   

• Helps guide HR policy conversations and interpretation to all employees. Also maintains and updates the employee handbook on an annual basis and as needed.

• Strategizes on business unit restructures/acquisitions, workforce planning and succession planning.

• Identifies HR training needs for operations team and individual executive coaching needs.

• Evaluates HR department costs and works closely with VP of Operations and HR Assistant to analyze, update, and/or generate more efficient and cost-effective company policies, procedures, programs, and/or training solutions.

• Facilitates ADA and FMLA requests and communications.

• Completes talent acquisition process for upper leadership positions.

• Manages and oversees open enrollment for health benefits on an annual basis.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Must be positive, flexible, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast-paced environment.

• Ability to work under pressure while maintaining a positive work culture.

• Excellent professional verbal and written communication skills.

• Comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies in multiple states.

• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.

• Skilled in handling workplace conflict, settling disagreements, and fostering good employee relations.

• Ability to work through complex situations as the point person and decision maker for the department.

• Project management skills.

• Integrity with ability to handle confidential information.

• Proficient with Microsoft Office Suite and Google Workspace.

Education and Experience:

• Experience in operations management, preferably in the hospitality industry.

• Previous experience as an HR Generalist.

• Minimum of 2 years of experience resolving complex employee relations issues.

• Working knowledge of multiple human resource disciplines, including compensation practices, recruiting, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.

• Bachelor's degree preferred.

• SHRM Certified Professional (SHRM-CP) preferred