This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What we're looking for:

This pivotal role has the responsibility for the achievement of the M&E and Groups budget in the hotel, via management of the M&E Sales team and supporting the Director of Sales in generating new demand and focusing on conversion. You will provide regular coaching and training with the team in enquiry handling and conversion.

We are seeking a highly motivated and commercially driven candidate, with strong administrative skills who is working in a similar or transferrable role to a Groups, Conference and Events Office Manager for at least 2 years.

Step into a role where every day holds the promise of crafting exceptional experiences. As the Groups, Conference and Events Office Manager, you're at the helm of a dynamic team, responsible for steering our M&E budget to new heights. Each day is a journey, navigating the vast landscape of meetings and events, led by your vision and expertise. You dive into the core of our business, passionately managing the team and supporting the Director of Sales in creating demand and ensuring successful conversions. Coaching and training are your tools of empowerment, as you nurture a team that thrives on handling inquiries and turning them into transformative events. If you're ready to embark on a day-to-day adventure, steering the course towards unparalleled achievements and redefining excellence in M&E and Groups, this is where your legacy begins.

• Management of the M&E Sales and Groups office, providing coaching, mentorship, and direction to the team. Responsible for the team development and supporting the team to ensure budgets are achieved. 
• Working alongside the Director of Sales to ensure all revenue streams are being maximised and monitoring proposals, rates quoted and conversion % 
• Responsibility for the team responding to enquiries in a timely manner and adhering to BDRC standards, providing additional training and support as required. Regular reviewing and monitoring of event enquiry response times. 
• Weekly reporting and forecasting of the M&E, Groups, Weddings and Christmas figures, providing commentary on movement and against pace and budget
• Responsibility for ensuring all Groups (+9 bedrooms), Meetings and Events are correctly input into the system, contracted and payment and cancellation terms fully adhered to. Implementing and following a robust enquiry handling and follow up process.
• Involvement with annual budgets and attending hotel team and internal meetings on behalf of the Sales Office, including monthly Commercial Meetings
• Participation in relevant Sales activity which can include supporting on client entertaining, FAM trips and both prospecting and conversion calling days 
• The ‘’owner’’ of the M&E software, including regular auditing of the system to ensure the information is robust and accurate. Review templates regularly and updates when needed. Refresher training for the team when required. 
• Drive a culture of selling within the team, encouraging and supporting them to drive revenue and profit through pro-active selling and up-selling techniques. 
• Cultivate excellent working relations between your department and all other hotel supporting departments like Finance, Kitchen and Front of House.

What you'll get in return:

• Competitive salary
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous Learning & Development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family friendly leave
• Service bonus for 5 and 10 years up to £1K
• Team member of the month - £100, Team member of the year - £500
• Meals on duty
• Additional pension contribution
• Team Member and Friends and Family discount across the worldwide Hilton portfolio

 #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What we're looking for:

This pivotal role has the responsibility for the achievement of the M&E and Groups budget in the hotel, via management of the M&E Sales team and supporting the Director of Sales in generating new demand and focusing on conversion. You will provide regular coaching and training with the team in enquiry handling and conversion.

We are seeking a highly motivated and commercially driven candidate, with strong administrative skills who is working in a similar or transferrable role to a Groups, Conference and Events Office Manager for at least 2 years.

Step into a role where every day holds the promise of crafting exceptional experiences. As the Groups, Conference and Events Office Manager, you're at the helm of a dynamic team, responsible for steering our M&E budget to new heights. Each day is a journey, navigating the vast landscape of meetings and events, led by your vision and expertise. You dive into the core of our business, passionately managing the team and supporting the Director of Sales in creating demand and ensuring successful conversions. Coaching and training are your tools of empowerment, as you nurture a team that thrives on handling inquiries and turning them into transformative events. If you're ready to embark on a day-to-day adventure, steering the course towards unparalleled achievements and redefining excellence in M&E and Groups, this is where your legacy begins.

• Management of the M&E Sales and Groups office, providing coaching, mentorship, and direction to the team. Responsible for the team development and supporting the team to ensure budgets are achieved. 
• Working alongside the Director of Sales to ensure all revenue streams are being maximised and monitoring proposals, rates quoted and conversion % 
• Responsibility for the team responding to enquiries in a timely manner and adhering to BDRC standards, providing additional training and support as required. Regular reviewing and monitoring of event enquiry response times. 
• Weekly reporting and forecasting of the M&E, Groups, Weddings and Christmas figures, providing commentary on movement and against pace and budget
• Responsibility for ensuring all Groups (+9 bedrooms), Meetings and Events are correctly input into the system, contracted and payment and cancellation terms fully adhered to. Implementing and following a robust enquiry handling and follow up process.
• Involvement with annual budgets and attending hotel team and internal meetings on behalf of the Sales Office, including monthly Commercial Meetings
• Participation in relevant Sales activity which can include supporting on client entertaining, FAM trips and both prospecting and conversion calling days 
• The ‘’owner’’ of the M&E software, including regular auditing of the system to ensure the information is robust and accurate. Review templates regularly and updates when needed. Refresher training for the team when required. 
• Drive a culture of selling within the team, encouraging and supporting them to drive revenue and profit through pro-active selling and up-selling techniques. 
• Cultivate excellent working relations between your department and all other hotel supporting departments like Finance, Kitchen and Front of House.

What you'll get in return:

• Competitive salary
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous Learning & Development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family friendly leave
• Service bonus for 5 and 10 years up to £1K
• Team member of the month - £100, Team member of the year - £500
• Meals on duty
• Additional pension contribution
• Team Member and Friends and Family discount across the worldwide Hilton portfolio

 #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial