JOB SUMMARY

As a Manager in Sales, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Sales Manager will include but not be limited to:

Product Knowledge

• Previous pro-active and/or reactive involvement of working within a Groups and MICE team with experience of UK 3RD party agencies
• Have full knowledge of the bedroom product, meetings and event spaces and food and beverage products offered in the hotel.
• Keeping up to date with competitors’ products and services.
• Implement and maintain sales and other applicable PPHG Management Systems fully complying with PPHG standards.

Performance & Quality Assurance

• Assist in converting enquiries directly with both clients and working closely with the Account Directors and Sales Managers in order to achieve this.
• Working closely with the Groups Executive and Groups Service team handing over group contracts to the planning team.
• Provide the client with prompt and accurate responses to queries at all stages of the guest journey; from initial enquiry, planning, Group being in-house and post Group follow up.
• Actively consult with your client in terms of their MICE and Group plans and make suggestions to enhance their stay, ensuring highest quality service.
• Actively participate in Process Improvement programmes through regular review of processes, procedures and policies.
• Ensure Group and MICE updates are prepared for Weekly pipeline meetings.
• Maintain a prompt and accurate follow up- trace system for all enquiries that come in.
• Actively participate in hotel, departmental and 1:2:1 meetings.
• Strive to achieve department budgeted & forecasted levels for overall hotel budget following revenue strategy guidelines.
• Prospect and establish good working relations with an expanding base of accounts in your specific segment.
• Create and maintain a good working relationship with the Sales, Marketing, Reservations and Events teams. 
• Promote and encourage proper communication to all departments to maximise utilisation of available resources.
• Communicate the history of the event, client concerns and expectations of the client to all departments, Event Operations in particular

Cost Containment/Profit Enhancement

• Prepare Action Plans for your market segments and co-ordinate an effective Accounts Maintenance programme, on a quarterly basis in order to focus on client needs and maximise sales efforts to minimise gap periods.
• Use every opportunity to upsell all hotel facilities in order to enhance profit and improve delegate experience
• Be able to interpret financial KPIs
• Conduct post event follow up calls to gain client feedback to maintain account retention and repeat business
• Participate in telesales activities to drive new and lapsed business
• Communicate any new sales leads to the relevant department Associate

Marketing, Sales, Advertising and Promotions

• Assist in the promotion of Group and MICE offers at every opportunity
• Organise and participate in client entertaining and familiarisation trips

Business and Strategy Planning

• Able to assist in executing strategic plans for the business unit in the hotel.
• Able to assist executing annual business plans, sales plan and budgets.
• Keep abreast with global and local industry trends.
• Able to prepare short- and long-term strategies for your market segments to rectify areas that are not meeting business objectives.

Human Capital & Development

• Ensure that the department standards are met and that all company policies and procedures are adhered to.
• Receive coaching and training from the Director of Sales and Sales Managers to deliver the service and product standards of the Sales Department and the Hotel.
• Ability to work in a multi-functional environment, work as part of a team and be self-directed.
• Ability to make individual decisions that benefit the business.
• Perform any other duties assigned by management.

Business Excellence

• Anticipate client needs and strive to exceed client expectations.
• Anticipate associate needs and strive to exceed associate expectations.
• Anticipate community needs and strive to exceed community expectations.
• Anticipate owners’ needs and strive to exceed owner’s expectations.

BENEFITS OF WORKING AS A SALES MANAGER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·       Access to Mental Health First Aiders

·       Celebrate your Birthday with an extra day off

·       Cycle to Work Scheme

·       Employee Assistance Programme

·       2 Hotel-Wide Social Events a year as well as additional social gatherings

·       Flexible Work Policy

·       Meeting Free Fridays

·       Reward and Recognition – Star of the Month and Star of the Year

·       Guest Experience Programme

·       Discount on our Food and Beverage Outlets

·       Culture Club – Focuses on Diversity and Inclusion

·       Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·       Complimentary meals prepared for you by our chefs

·       2 Study Days per year (fully paid and in addition to your annual leave)

·       2 Volunteer Days per year (fully paid and in addition to your annual leave)

·       Progression – our goal is to always to coach and keep our employees helping you to develop and grow within the Hotel

ABOUT PAN PACIFIC LONDON

Welcoming the epitome of modern luxury, an urban retreat located in One Bishopsgate Plaza in the City of London, just moments away from Liverpool Street Station. Pan Pacific London combines sincere Singaporean hospitality with contemporary London design.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property and most recently voted AA Hotel of the Year 2022. Our team can’t wait to welcome you.

Please note that all applicants for Sales Manager must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for Sales Manager will be required from all candidates.

JOB SUMMARY

As a Manager in Sales, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Sales Manager will include but not be limited to:

Product Knowledge

• Previous pro-active and/or reactive involvement of working within a Groups and MICE team with experience of UK 3RD party agencies
• Have full knowledge of the bedroom product, meetings and event spaces and food and beverage products offered in the hotel.
• Keeping up to date with competitors’ products and services.
• Implement and maintain sales and other applicable PPHG Management Systems fully complying with PPHG standards.

Performance & Quality Assurance

• Assist in converting enquiries directly with both clients and working closely with the Account Directors and Sales Managers in order to achieve this.
• Working closely with the Groups Executive and Groups Service team handing over group contracts to the planning team.
• Provide the client with prompt and accurate responses to queries at all stages of the guest journey; from initial enquiry, planning, Group being in-house and post Group follow up.
• Actively consult with your client in terms of their MICE and Group plans and make suggestions to enhance their stay, ensuring highest quality service.
• Actively participate in Process Improvement programmes through regular review of processes, procedures and policies.
• Ensure Group and MICE updates are prepared for Weekly pipeline meetings.
• Maintain a prompt and accurate follow up- trace system for all enquiries that come in.
• Actively participate in hotel, departmental and 1:2:1 meetings.
• Strive to achieve department budgeted & forecasted levels for overall hotel budget following revenue strategy guidelines.
• Prospect and establish good working relations with an expanding base of accounts in your specific segment.
• Create and maintain a good working relationship with the Sales, Marketing, Reservations and Events teams. 
• Promote and encourage proper communication to all departments to maximise utilisation of available resources.
• Communicate the history of the event, client concerns and expectations of the client to all departments, Event Operations in particular

Cost Containment/Profit Enhancement

• Prepare Action Plans for your market segments and co-ordinate an effective Accounts Maintenance programme, on a quarterly basis in order to focus on client needs and maximise sales efforts to minimise gap periods.
• Use every opportunity to upsell all hotel facilities in order to enhance profit and improve delegate experience
• Be able to interpret financial KPIs
• Conduct post event follow up calls to gain client feedback to maintain account retention and repeat business
• Participate in telesales activities to drive new and lapsed business
• Communicate any new sales leads to the relevant department Associate

Marketing, Sales, Advertising and Promotions

• Assist in the promotion of Group and MICE offers at every opportunity
• Organise and participate in client entertaining and familiarisation trips

Business and Strategy Planning

• Able to assist in executing strategic plans for the business unit in the hotel.
• Able to assist executing annual business plans, sales plan and budgets.
• Keep abreast with global and local industry trends.
• Able to prepare short- and long-term strategies for your market segments to rectify areas that are not meeting business objectives.

Human Capital & Development

• Ensure that the department standards are met and that all company policies and procedures are adhered to.
• Receive coaching and training from the Director of Sales and Sales Managers to deliver the service and product standards of the Sales Department and the Hotel.
• Ability to work in a multi-functional environment, work as part of a team and be self-directed.
• Ability to make individual decisions that benefit the business.
• Perform any other duties assigned by management.

Business Excellence

• Anticipate client needs and strive to exceed client expectations.
• Anticipate associate needs and strive to exceed associate expectations.
• Anticipate community needs and strive to exceed community expectations.
• Anticipate owners’ needs and strive to exceed owner’s expectations.

BENEFITS OF WORKING AS A SALES MANAGER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·       Access to Mental Health First Aiders

·       Celebrate your Birthday with an extra day off

·       Cycle to Work Scheme

·       Employee Assistance Programme

·       2 Hotel-Wide Social Events a year as well as additional social gatherings

·       Flexible Work Policy

·       Meeting Free Fridays

·       Reward and Recognition – Star of the Month and Star of the Year

·       Guest Experience Programme

·       Discount on our Food and Beverage Outlets

·       Culture Club – Focuses on Diversity and Inclusion

·       Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·       Complimentary meals prepared for you by our chefs

·       2 Study Days per year (fully paid and in addition to your annual leave)

·       2 Volunteer Days per year (fully paid and in addition to your annual leave)

·       Progression – our goal is to always to coach and keep our employees helping you to develop and grow within the Hotel

ABOUT PAN PACIFIC LONDON

Welcoming the epitome of modern luxury, an urban retreat located in One Bishopsgate Plaza in the City of London, just moments away from Liverpool Street Station. Pan Pacific London combines sincere Singaporean hospitality with contemporary London design.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property and most recently voted AA Hotel of the Year 2022. Our team can’t wait to welcome you.

Please note that all applicants for Sales Manager must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for Sales Manager will be required from all candidates.