Department: Sales
Location: London, UK
Hotel: Meliá Hotels & Resorts – London Cluster
Reports to: Director of Sales – UK
Package: Competitive Salary + Bonus + Benefits

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Enrolment to the Company Bonus Scheme
• Life Assurance x3 salary
• Generous hotel service charge
• Health Cash Plan & discounted dental and optical cover
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus (£500)
• 29 days' holiday including bank holidays
• Access to Meliá's global e-learning platform
• High-street savings through Perks at Work
• Meals on duty

As  Cluster Sales Manager – MICE, you will be responsible for developing new Meetings, Incentives, Conferences and Events (MICE) business and managing existing MICE accounts across Meliá White House, Meliá London Kensington and ME London.

Working across the Americas, Europe and Asia, you will support the implementation of the MICE sales strategy, achieve agreed commercial targets, develop strategic account relationships and identify new opportunities to grow room nights, room revenue, event space, F&B and other MICE-related revenue.

This is a highly proactive and commercially focused role, combining business development, account management, market intelligence and close collaboration with Revenue Management, Groups & Events and hotel leadership teams.

• Support the implementation of the MICE sales strategy across the three London hotels, aligned with the Business Plan and commercial objectives.
• Achieve and exceed agreed MICE targets across room nights, room revenue, ADR, event space, F&B and other MICE-related revenue.
• Develop new MICE business and proactively manage a defined portfolio of existing MICE agencies and accounts across international markets.
• Build strong relationships through client appointments, FAM trips, roadshows, lunch & learns, sales blitzes, trade events and global MICE activities.
• Analyse MICE enquiries, conversion rates, account production and market trends to identify opportunities and develop targeted actions to increase business.
• Support the preparation of budgets, business plans, weekly projections and reforecasts, providing accurate market and account intelligence to the Director of Sales and Head of Groups & Events.
• Work closely with Revenue Management on MICE pricing, rates and sales conditions to maximise revenue and profitability.
• Re-engage previous MICE clients and develop targeted account strategies to generate repeat and incremental business across all three hotels.
• Maintain accurate and up-to-date account information, sales activity and business opportunities within the CRM system.
• Work collaboratively with Groups & Events, Revenue Management, hotel Operations, GSO and Meliá MICE colleagues globally to deliver seamless client experiences and maximise commercial opportunities.

• Encourage and coordinate site inspections for prospective MICE clients, ensuring the hotels are effectively presented to key decision-makers.
• Attend high-value or strategically important site inspections and involve the Director of Sales where appropriate.
• Ensure all relevant MICE platforms and digital sales channels are accurate and up to date.
• Represent Meliá Hotels International at relevant international trade shows, exhibitions, networking events and MICE activities.
• Travel internationally, including approximately 4–6 trips to the US per year. The ability and willingness to travel to the US is essential to the success of this role.

• Proven experience in hotel sales, ideally within MICE, Groups, Corporate or Events.
• Strong understanding of the international MICE market and experience managing agency or corporate accounts.
• Proven track record of achieving sales targets and developing new business.
• Strong commercial awareness with the ability to identify opportunities and convert them into revenue.
• Excellent account management, negotiation and relationship-building skills.
• Confident analysing sales performance, conversion, market trends and business forecasts.
• Strong communication and presentation skills, with confidence engaging clients and senior stakeholders.
• Experience using CRM systems and Microsoft Office, with strong attention to data accuracy.
• Highly organised, proactive and able to manage multiple accounts, projects and priorities.
• Willingness and ability to travel regularly to the US is essential.

At Meliá, our people are the heart of everything we do. Whether you're developing international business relationships, winning new MICE opportunities or representing our hotels across the globe, you'll be part of a team built on collaboration, innovation and passion.

We believe every employee contributes to our success, and we are committed to helping you grow your career within one of the world's leading hotel companies.

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.

At Meliá, we believe our differences make us stronger and inspire better ideas, better service and better experiences for our guests and our people.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on: Instagram • LinkedIn • X • Indeed • Glassdoor

Department: Sales
Location: London, UK
Hotel: Meliá Hotels & Resorts – London Cluster
Reports to: Director of Sales – UK
Package: Competitive Salary + Bonus + Benefits

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Enrolment to the Company Bonus Scheme
• Life Assurance x3 salary
• Generous hotel service charge
• Health Cash Plan & discounted dental and optical cover
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus (£500)
• 29 days' holiday including bank holidays
• Access to Meliá's global e-learning platform
• High-street savings through Perks at Work
• Meals on duty

As  Cluster Sales Manager – MICE, you will be responsible for developing new Meetings, Incentives, Conferences and Events (MICE) business and managing existing MICE accounts across Meliá White House, Meliá London Kensington and ME London.

Working across the Americas, Europe and Asia, you will support the implementation of the MICE sales strategy, achieve agreed commercial targets, develop strategic account relationships and identify new opportunities to grow room nights, room revenue, event space, F&B and other MICE-related revenue.

This is a highly proactive and commercially focused role, combining business development, account management, market intelligence and close collaboration with Revenue Management, Groups & Events and hotel leadership teams.

• Support the implementation of the MICE sales strategy across the three London hotels, aligned with the Business Plan and commercial objectives.
• Achieve and exceed agreed MICE targets across room nights, room revenue, ADR, event space, F&B and other MICE-related revenue.
• Develop new MICE business and proactively manage a defined portfolio of existing MICE agencies and accounts across international markets.
• Build strong relationships through client appointments, FAM trips, roadshows, lunch & learns, sales blitzes, trade events and global MICE activities.
• Analyse MICE enquiries, conversion rates, account production and market trends to identify opportunities and develop targeted actions to increase business.
• Support the preparation of budgets, business plans, weekly projections and reforecasts, providing accurate market and account intelligence to the Director of Sales and Head of Groups & Events.
• Work closely with Revenue Management on MICE pricing, rates and sales conditions to maximise revenue and profitability.
• Re-engage previous MICE clients and develop targeted account strategies to generate repeat and incremental business across all three hotels.
• Maintain accurate and up-to-date account information, sales activity and business opportunities within the CRM system.
• Work collaboratively with Groups & Events, Revenue Management, hotel Operations, GSO and Meliá MICE colleagues globally to deliver seamless client experiences and maximise commercial opportunities.

• Encourage and coordinate site inspections for prospective MICE clients, ensuring the hotels are effectively presented to key decision-makers.
• Attend high-value or strategically important site inspections and involve the Director of Sales where appropriate.
• Ensure all relevant MICE platforms and digital sales channels are accurate and up to date.
• Represent Meliá Hotels International at relevant international trade shows, exhibitions, networking events and MICE activities.
• Travel internationally, including approximately 4–6 trips to the US per year. The ability and willingness to travel to the US is essential to the success of this role.

• Proven experience in hotel sales, ideally within MICE, Groups, Corporate or Events.
• Strong understanding of the international MICE market and experience managing agency or corporate accounts.
• Proven track record of achieving sales targets and developing new business.
• Strong commercial awareness with the ability to identify opportunities and convert them into revenue.
• Excellent account management, negotiation and relationship-building skills.
• Confident analysing sales performance, conversion, market trends and business forecasts.
• Strong communication and presentation skills, with confidence engaging clients and senior stakeholders.
• Experience using CRM systems and Microsoft Office, with strong attention to data accuracy.
• Highly organised, proactive and able to manage multiple accounts, projects and priorities.
• Willingness and ability to travel regularly to the US is essential.

At Meliá, our people are the heart of everything we do. Whether you're developing international business relationships, winning new MICE opportunities or representing our hotels across the globe, you'll be part of a team built on collaboration, innovation and passion.

We believe every employee contributes to our success, and we are committed to helping you grow your career within one of the world's leading hotel companies.

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.

At Meliá, we believe our differences make us stronger and inspire better ideas, better service and better experiences for our guests and our people.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on: Instagram • LinkedIn • X • Indeed • Glassdoor