The Store Oxford - the city’s only luxury lifestyle hotel - is looking for a highly organised and enthusiastic Sales & Marketing Coordinator to provide vital administrative and sales support to the commercial team. This is an entry-level role, ideal for someone looking to build a career in hotel sales, marketing, and PR.

Day to day, the focus will be on administration, database management, reporting, and supporting commercial activity across Sales, Events, Marketing, and PR. Alongside this, the role offers valuable exposure to campaign planning, digital marketing, and media relations. An interest in design - ideally with some knowledge of InDesign - will be an advantage.

You’ll gain hands-on experience across all key market segments (Leisure, Groups, and MICE), while developing an understanding of data analysis, newsletters and email marketing, gift voucher sales, and third-party partnerships. This is a great opportunity to learn the foundations of commercial hospitality within a fast-paced luxury environment.

Our 4 Brand Pillars will also guide your success:

• Legacy – The Store celebrates its rich history as a beloved department store in the heart of Oxford, carrying forward a legacy of delight and wonder.
• Discovery – A place of discovery, offering a range of experiences from the spa to dining, seasonal pop-ups, and curated displays.
• Innovation – More than a hotel, The Store is a hub of design, evolving installations, and forward-thinking food, drink, and service.
• Community – Rooted in Oxford, The Store engages with the local community through initiatives and events that bring people together.

Here’s what the role is all about:

Key Responsibilities

• Provide administrative support across Sales, Events, Marketing, and PR.
• Maintain and update data in Amadeus Salesforce (Delphi) and Opera Cloud, ensuring accuracy and compliance.
• Coordinate requests, assist with reservations, and compile daily, weekly, and month-end reports.
• Support preparation of annual budgets, marketing plans, and sales targets.
• Assist with data analysis, competitor monitoring, and group evaluations.
• Support website, CRM, and social media updates.
• Assist with email newsletters, marketing collateral, and campaign roll-outs.
• Help coordinate media visits, influencer stays, and FAM trips.
• Track and report on digital marketing performance and PR coverage.

About You

• Highly organised, proactive, and detail-driven.
• Strong communication skills with a collaborative mindset.
• Comfortable managing multiple tasks with efficiency and accuracy.
• Interested in sales, marketing, PR, and luxury hospitality.
• Ideally experienced with Microsoft Office; knowledge of InDesign, Delphi, or Opera PMS is a plus.
• Previous administrative or sales support experience (including internships) desirable.

Benefits

• Delicious meals on duty 11am and 5pm 
• Ongoing training provided - both in house and external
• Career progression and development - we invest in our people    
• Apprenticeships    
• £27,500 per annum plus non contractual service charge (£32,500 estimated on target earnings) 
• Royal Cars taxis 50% discount to and from work 
• Refer a Friend Scheme receive £250 for the referral (£500 if you refer chefs) 
• Review bonus £25 per mention 
• Access to Stream (access wages early)  
• 25% off treatments in our spa and 50% off products 
• Discount on rooms and food and beverage 
• Hospitality Rewards: access to health and wellbeing benefits, online GP, Health Hero's mental health support, and high street discounts, 35% off gyms all over the UK and 55% off at nationwide cinemas 
• Opportunities to win raffle prizes 
• Exceptional induction game and programme - this is the most fun you will have on your induction day - we promise!  
• Opportunities to socialise and celebrate - Quartely awards. 
• Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action. 
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.   

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

The Store Oxford - the city’s only luxury lifestyle hotel - is looking for a highly organised and enthusiastic Sales & Marketing Coordinator to provide vital administrative and sales support to the commercial team. This is an entry-level role, ideal for someone looking to build a career in hotel sales, marketing, and PR.

Day to day, the focus will be on administration, database management, reporting, and supporting commercial activity across Sales, Events, Marketing, and PR. Alongside this, the role offers valuable exposure to campaign planning, digital marketing, and media relations. An interest in design - ideally with some knowledge of InDesign - will be an advantage.

You’ll gain hands-on experience across all key market segments (Leisure, Groups, and MICE), while developing an understanding of data analysis, newsletters and email marketing, gift voucher sales, and third-party partnerships. This is a great opportunity to learn the foundations of commercial hospitality within a fast-paced luxury environment.

Our 4 Brand Pillars will also guide your success:

• Legacy – The Store celebrates its rich history as a beloved department store in the heart of Oxford, carrying forward a legacy of delight and wonder.
• Discovery – A place of discovery, offering a range of experiences from the spa to dining, seasonal pop-ups, and curated displays.
• Innovation – More than a hotel, The Store is a hub of design, evolving installations, and forward-thinking food, drink, and service.
• Community – Rooted in Oxford, The Store engages with the local community through initiatives and events that bring people together.

Here’s what the role is all about:

Key Responsibilities

• Provide administrative support across Sales, Events, Marketing, and PR.
• Maintain and update data in Amadeus Salesforce (Delphi) and Opera Cloud, ensuring accuracy and compliance.
• Coordinate requests, assist with reservations, and compile daily, weekly, and month-end reports.
• Support preparation of annual budgets, marketing plans, and sales targets.
• Assist with data analysis, competitor monitoring, and group evaluations.
• Support website, CRM, and social media updates.
• Assist with email newsletters, marketing collateral, and campaign roll-outs.
• Help coordinate media visits, influencer stays, and FAM trips.
• Track and report on digital marketing performance and PR coverage.

About You

• Highly organised, proactive, and detail-driven.
• Strong communication skills with a collaborative mindset.
• Comfortable managing multiple tasks with efficiency and accuracy.
• Interested in sales, marketing, PR, and luxury hospitality.
• Ideally experienced with Microsoft Office; knowledge of InDesign, Delphi, or Opera PMS is a plus.
• Previous administrative or sales support experience (including internships) desirable.

Benefits

• Delicious meals on duty 11am and 5pm 
• Ongoing training provided - both in house and external
• Career progression and development - we invest in our people    
• Apprenticeships    
• £27,500 per annum plus non contractual service charge (£32,500 estimated on target earnings) 
• Royal Cars taxis 50% discount to and from work 
• Refer a Friend Scheme receive £250 for the referral (£500 if you refer chefs) 
• Review bonus £25 per mention 
• Access to Stream (access wages early)  
• 25% off treatments in our spa and 50% off products 
• Discount on rooms and food and beverage 
• Hospitality Rewards: access to health and wellbeing benefits, online GP, Health Hero's mental health support, and high street discounts, 35% off gyms all over the UK and 55% off at nationwide cinemas 
• Opportunities to win raffle prizes 
• Exceptional induction game and programme - this is the most fun you will have on your induction day - we promise!  
• Opportunities to socialise and celebrate - Quartely awards. 
• Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action. 
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.   

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.