Love creating memorable guest experiences?

Thrive in a fast-paced sales and service environment?

Looking for a role where no two days are the same?

If you’re a confident communicator, a natural organiser, and passionate about delivering exceptional customer service, we’d love to hear from you. Join our central reservations team at Bedruthan and Scarlet and help guests book unforgettable stays in one of Cornwall’s most iconic coastal destinations.

What do we want?

As a Reservations Specialist, you’ll be the first point of contact for our guests, playing a key role in creating exceptional first impressions and turning enquiries into bookings. Working within our central reservations team, you’ll take the time to understand our guests’ needs, showcase our hotels and experiences, and deliver an outstanding service that inspires confidence and excitement.

We’re looking for someone who is warm, friendly, and motivated, with a passion for customer service and sales. You’ll be highly organised, a strong communicator, and confident working towards sales targets while managing booking administration with accuracy and efficiency.

This is a full-time permanent role (40 hours over 5 days), working Monday to Sunday on a rota basis, with shifts between 8am – 6.30pm, including weekends.

Responsibilities and Duties:

• Managing guest enquiries via phone and email, ensuring all communications are handled promptly and professionally
• Converting enquiries into bookings by confidently selling and upselling hotel products and services
• Working towards sales targets to support hotel revenue goals
• Completing administrative tasks to ensure booking details are accurate and clearly communicated to guests
• Delivering friendly, knowledgeable, and efficient customer service at all times
• Building strong relationships with guests to understand their needs and personalise their stay
• Liaising effectively with other hotel departments to ensure seamless guest experiences
• Handling guest queries and resolving issues quickly and professionally

Qualifications:

• Previous experience in reservations, hospitality, sales, customer service, or administration (desirable but not essential)
• Excellent spoken and written English
• Strong IT skills and confidence using booking systems and Microsoft Office (training provided)
• Flexibility to work weekends and shifts within operating hours

Key Skills:

• Outstanding customer service skills
• Strong communication and listening skills
• Sales confidence and upselling ability
• Excellent organisation and attention to detail
• Ability to multitask and prioritise effectively
• Strong problem-solving skills
• Ability to use initiative and think quickly under pressure
• Team-focused with a positive and supportive attitude
• Target-driven and motivated to succeed

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £12.71 per hour plus a monthly share of hotel tips
• The opportunity to earn an additional 10% sales bonus paid quarterly
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• Free parking
• Uniform supplied
• 50% discount off food whilst on shift
• Temporary on-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies.

This isn’t simply a job — it’s the place you want to be.

AGENCIES: We’re not working with recruitment agencies on this role and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications, and agency fees will not be due.

Love creating memorable guest experiences?

Thrive in a fast-paced sales and service environment?

Looking for a role where no two days are the same?

If you’re a confident communicator, a natural organiser, and passionate about delivering exceptional customer service, we’d love to hear from you. Join our central reservations team at Bedruthan and Scarlet and help guests book unforgettable stays in one of Cornwall’s most iconic coastal destinations.

What do we want?

As a Reservations Specialist, you’ll be the first point of contact for our guests, playing a key role in creating exceptional first impressions and turning enquiries into bookings. Working within our central reservations team, you’ll take the time to understand our guests’ needs, showcase our hotels and experiences, and deliver an outstanding service that inspires confidence and excitement.

We’re looking for someone who is warm, friendly, and motivated, with a passion for customer service and sales. You’ll be highly organised, a strong communicator, and confident working towards sales targets while managing booking administration with accuracy and efficiency.

This is a full-time permanent role (40 hours over 5 days), working Monday to Sunday on a rota basis, with shifts between 8am – 6.30pm, including weekends.

Responsibilities and Duties:

• Managing guest enquiries via phone and email, ensuring all communications are handled promptly and professionally
• Converting enquiries into bookings by confidently selling and upselling hotel products and services
• Working towards sales targets to support hotel revenue goals
• Completing administrative tasks to ensure booking details are accurate and clearly communicated to guests
• Delivering friendly, knowledgeable, and efficient customer service at all times
• Building strong relationships with guests to understand their needs and personalise their stay
• Liaising effectively with other hotel departments to ensure seamless guest experiences
• Handling guest queries and resolving issues quickly and professionally

Qualifications:

• Previous experience in reservations, hospitality, sales, customer service, or administration (desirable but not essential)
• Excellent spoken and written English
• Strong IT skills and confidence using booking systems and Microsoft Office (training provided)
• Flexibility to work weekends and shifts within operating hours

Key Skills:

• Outstanding customer service skills
• Strong communication and listening skills
• Sales confidence and upselling ability
• Excellent organisation and attention to detail
• Ability to multitask and prioritise effectively
• Strong problem-solving skills
• Ability to use initiative and think quickly under pressure
• Team-focused with a positive and supportive attitude
• Target-driven and motivated to succeed

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £12.71 per hour plus a monthly share of hotel tips
• The opportunity to earn an additional 10% sales bonus paid quarterly
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• Free parking
• Uniform supplied
• 50% discount off food whilst on shift
• Temporary on-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies.

This isn’t simply a job — it’s the place you want to be.

AGENCIES: We’re not working with recruitment agencies on this role and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications, and agency fees will not be due.