THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London.

Overview of Role

The Senior Reservations Supervisor role is responsible for the smooth processing and maintenance of all reservations, including retrospective and prospective bookings. The role will be a main point of contact for all things related to reservations within the hotel; working in tandem with other departments to enhance guest experiences from pre-arrival to departure. Reporting into the Commercial Director, and with the support of the Reservations Supervisor, this role will be pivotal in being a key motivator and supporting to lead and assist the rest of the reservations agents. 

Expectations:

The Senior Reservation Supervisor is expected to:

• Always maintain a consistently professional demeanor.
• Represent NoMad London positively in all interactions with internal and external stakeholders.
• Always adhere to company policies and procedures, including but not limited to Health & Safety policies, HR guidelines and compliance trainings.
• Effectively manage workload and responsibilities with efficiency.
• Foster clear and effective communication within the team, across departments and between both hotels and management.
• Exhibit strong leadership skills to guide and inspire the team.
• Championing our company values and foster a positive and collaborative approach across all departments. 

Main Duties & Responsibilities

The main responsibilities of the Reservations Supervisor are summarised below, the list is not exhaustive:

• Support, monitor and guide the reservations team to support overall morale and efficiency.
• Ensure that the various tools and resources incl. Opera, STR, Vantage etc. are managed in accordance to company best practice.
• Oversee and support the daily reservations operations to ensure proper handling of incoming calls, emails and online bookings in line with company standards.
• Awareness of all promotional offers and communicating any relevant information to the reservations team and wider hotel were appropriate.
• Building and maintaining excellent relationships across departments to ensure efficiency in reservations and relaying any important guest information to enhance guest experience.
• Handle complex or VIP reservations, ensuring special requests are met to guest satisfaction.
• Monitor room availability, special rates and promotions to ensure optimal room occupancy.
• Executing and relaying any tasks that have been delegated by the Commerical Director, Director of Sales & Marketing or General Manager appropriately and in a timely manner.
• Assist and support revenue management of the hotel to optimise room revenue.
• Ensure upselling techniques are applied to maximise the revenue potential of each reservation. 

WHAT WE OFFER

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London.

Overview of Role

The Senior Reservations Supervisor role is responsible for the smooth processing and maintenance of all reservations, including retrospective and prospective bookings. The role will be a main point of contact for all things related to reservations within the hotel; working in tandem with other departments to enhance guest experiences from pre-arrival to departure. Reporting into the Commercial Director, and with the support of the Reservations Supervisor, this role will be pivotal in being a key motivator and supporting to lead and assist the rest of the reservations agents. 

Expectations:

The Senior Reservation Supervisor is expected to:

• Always maintain a consistently professional demeanor.
• Represent NoMad London positively in all interactions with internal and external stakeholders.
• Always adhere to company policies and procedures, including but not limited to Health & Safety policies, HR guidelines and compliance trainings.
• Effectively manage workload and responsibilities with efficiency.
• Foster clear and effective communication within the team, across departments and between both hotels and management.
• Exhibit strong leadership skills to guide and inspire the team.
• Championing our company values and foster a positive and collaborative approach across all departments. 

Main Duties & Responsibilities

The main responsibilities of the Reservations Supervisor are summarised below, the list is not exhaustive:

• Support, monitor and guide the reservations team to support overall morale and efficiency.
• Ensure that the various tools and resources incl. Opera, STR, Vantage etc. are managed in accordance to company best practice.
• Oversee and support the daily reservations operations to ensure proper handling of incoming calls, emails and online bookings in line with company standards.
• Awareness of all promotional offers and communicating any relevant information to the reservations team and wider hotel were appropriate.
• Building and maintaining excellent relationships across departments to ensure efficiency in reservations and relaying any important guest information to enhance guest experience.
• Handle complex or VIP reservations, ensuring special requests are met to guest satisfaction.
• Monitor room availability, special rates and promotions to ensure optimal room occupancy.
• Executing and relaying any tasks that have been delegated by the Commerical Director, Director of Sales & Marketing or General Manager appropriately and in a timely manner.
• Assist and support revenue management of the hotel to optimise room revenue.
• Ensure upselling techniques are applied to maximise the revenue potential of each reservation. 

WHAT WE OFFER