Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Reservations Agent with a passion for service excellence. You will report to the Reservations Manager, supporting/working towards providing our guests with memorable experiences of the city.  

The Reservations Agent will:

·         Receive lodging booking requests and enquiries daily via telephone, emails and chat, handling in a professional and efficient manner

·         Ensuring that accurate information is entered into the PMS’s (Property Management System) for bookings

·         Manage all enquiries in accordance with Company’s standards and procedures

·         Understand and exhibit a clear and comprehensive knowledge of the hotel, the facilities and the local area in order to exceed our guests' expectations when booking 

·         Respond to and deal with enquiries through all channels within the specified time limits for the team

·         Work towards maximising revenue through up-selling and cross-selling

·         Effectively communicate with other departments

·         All other reasonable duties as directed by management

To be successful in the role of Reservations Agent, we require:

·         Fluent in verbal and written English language

·         Hospitality related qualification preferred but not essential

·         Opera PMS experience desirable (full training given)

·         Excellent customer service skills

·         Previous experience of handling customer complaints/requests desired

Working with us provides the following benefits to you: 

• Genuine career opportunities within our business 
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities 
• Staff incentives when you and the team perform

About Us 

The Unlimited Collection is a brand of The Ascott Limited. 

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. 

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties

Jupiter Hotels Holdings Limited 

Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited 

Privacy Policy | Personal Data | Ascott 

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Reservations Agent with a passion for service excellence. You will report to the Reservations Manager, supporting/working towards providing our guests with memorable experiences of the city.  

The Reservations Agent will:

·         Receive lodging booking requests and enquiries daily via telephone, emails and chat, handling in a professional and efficient manner

·         Ensuring that accurate information is entered into the PMS’s (Property Management System) for bookings

·         Manage all enquiries in accordance with Company’s standards and procedures

·         Understand and exhibit a clear and comprehensive knowledge of the hotel, the facilities and the local area in order to exceed our guests' expectations when booking 

·         Respond to and deal with enquiries through all channels within the specified time limits for the team

·         Work towards maximising revenue through up-selling and cross-selling

·         Effectively communicate with other departments

·         All other reasonable duties as directed by management

To be successful in the role of Reservations Agent, we require:

·         Fluent in verbal and written English language

·         Hospitality related qualification preferred but not essential

·         Opera PMS experience desirable (full training given)

·         Excellent customer service skills

·         Previous experience of handling customer complaints/requests desired

Working with us provides the following benefits to you: 

• Genuine career opportunities within our business 
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities 
• Staff incentives when you and the team perform

About Us 

The Unlimited Collection is a brand of The Ascott Limited. 

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. 

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties

Jupiter Hotels Holdings Limited 

Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited 

Privacy Policy | Personal Data | Ascott