Wholesale Customer Service Administrator

Purpose of the Role

We are seeking a proactive and detail-oriented Wholesale Customer Service Administrator to support our wholesale operations and ensure a seamless experience for our B2B clients.

This role combines customer service excellence, with a key part in maintaining strong relationships with our wholesale partners and supporting seasonal sales campaigns. This is a full-time role based in the Saltrock Head Office, in Braunton, North Devon.

Responsibilities

Customer Service

• Act as the first point of contact for wholesale clients, managing enquiries via email and phone.
• Manage the ecomm B2B platform (Shopify)
• Process wholesale orders accurately and efficiently using our order management system for WS prime and off price customers.
• Monitor order status, shipping timelines, and resolve any delivery or invoicing issues.
• Maintain up-to-date client records and ensure all account details are accurate.
• Liaise with logistics and warehouse teams to ensure timely dispatch and delivery

Sales & Operations Support

• Assist with compiling seasonal line sheets, order forms, and sales tools.
• Track sample inventory and manage sample returns post-market.
• Support the wholesale team with reporting, data entry, and sales analysis.
• Help onboard new wholesale accounts and ensure smooth integration into systems.
• Support wholesale Agents with Samples, working with other departments

Key Performance Indicators

• Regular communications include external Customers and Suppliers at all levels
• Internal communication with team at all levels
• On time delivery of goods to customers
• Excellent Telephone manner
• Solution driven
• Accuracy on sales & budget documents
• Exceptional customer service

Key Skills and Experience

Essential

• Broad knowledge / understanding of the clothing industry and trading environment
• Ability to work under pressure / timeline
• Self-motivated and motivating
• Commercial awareness
• To be numerate and proficient in the relevant IT programmes
• Strong communication and presentation skills
• Good organisational skills
• Confident comminutor & presenter

PC Skills

Microsoft Word, Excel, Power Point, Outlook and Illustrator at an elevated level.

Ability to create pivot tables, V look ups and analyse data.

Qualifications

Educated to degree level or professional equivalent.

Experience

• Previous experience in wholesale, customer service, preferred but not essential
• Strong organisational and multitasking skills with attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in Excel and order management systems
• A proactive, team-oriented attitude with a passion for delivering great service

Purpose of the Role

We are seeking a proactive and detail-oriented Wholesale Customer Service Administrator to support our wholesale operations and ensure a seamless experience for our B2B clients.

This role combines customer service excellence, with a key part in maintaining strong relationships with our wholesale partners and supporting seasonal sales campaigns. This is a full-time role based in the Saltrock Head Office, in Braunton, North Devon.

Responsibilities

Customer Service

• Act as the first point of contact for wholesale clients, managing enquiries via email and phone.
• Manage the ecomm B2B platform (Shopify)
• Process wholesale orders accurately and efficiently using our order management system for WS prime and off price customers.
• Monitor order status, shipping timelines, and resolve any delivery or invoicing issues.
• Maintain up-to-date client records and ensure all account details are accurate.
• Liaise with logistics and warehouse teams to ensure timely dispatch and delivery

Sales & Operations Support

• Assist with compiling seasonal line sheets, order forms, and sales tools.
• Track sample inventory and manage sample returns post-market.
• Support the wholesale team with reporting, data entry, and sales analysis.
• Help onboard new wholesale accounts and ensure smooth integration into systems.
• Support wholesale Agents with Samples, working with other departments

Key Performance Indicators

• Regular communications include external Customers and Suppliers at all levels
• Internal communication with team at all levels
• On time delivery of goods to customers
• Excellent Telephone manner
• Solution driven
• Accuracy on sales & budget documents
• Exceptional customer service

Key Skills and Experience

Essential

• Broad knowledge / understanding of the clothing industry and trading environment
• Ability to work under pressure / timeline
• Self-motivated and motivating
• Commercial awareness
• To be numerate and proficient in the relevant IT programmes
• Strong communication and presentation skills
• Good organisational skills
• Confident comminutor & presenter

PC Skills

Microsoft Word, Excel, Power Point, Outlook and Illustrator at an elevated level.

Ability to create pivot tables, V look ups and analyse data.

Qualifications

Educated to degree level or professional equivalent.

Experience

• Previous experience in wholesale, customer service, preferred but not essential
• Strong organisational and multitasking skills with attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in Excel and order management systems
• A proactive, team-oriented attitude with a passion for delivering great service