People & Culture Manager

Searles Leisure Resort is a long‑established, family‑run holiday resort located on the beautiful Norfolk coastline in Hunstanton. For over 70 years, Searles has been one of the region’s most trusted destinations for UK seaside breaks, built around a simple motto: “creating happiness for all ages.”

As part of the wider Searles Leisure Group, an independent family business operating for more than 83 years. The resort is known for its friendly, welcoming atmosphere and strong community values. The group also includes Heacham Manor Hotel and Searles Sea Tours, offering the team opportunities to be part of a diverse and growing hospitality and leisure organisation.
Searles Leisure Resort is a long‑established, family‑run holiday resort located on the beautiful Norfolk coastline in Hunstanton. For over 70 years, Searles has been one of the region’s most trusted destinations for UK seaside breaks, built around a simple motto: “creating happiness for all ages.”

As part of the wider Searles Leisure Group, an independent family business operating for more than 83 years. The resort is known for its friendly, welcoming atmosphere and strong community values. The group also includes Heacham Manor Hotel and Searles Sea Tours, offering the team opportunities to be part of a diverse and growing hospitality and leisure organisation.

Reporting to:

HR and Finance Director

Job Purpose:

The People & Culture Manager will lead and deliver the company’s people strategy, focusing on creating an engaging, inclusive and high-performing workplace culture that supports company objectives and company values.

This role is responsible for attracting, developing and retaining talent through effective recruitment, employee engagement, learning and development, wellbeing initiatives, payroll management and HR systems ownership. The role will champion the employee experience throughout the entire employee lifecycle, ensuring the company remains a great place to work.

Key Responsibilities:

·        Lead the company’s People & Culture strategy, ensuring alignment with company goals.

·        Champion and embed company values across all departments.

·        Develop and implement employee engagement initiatives to improve morale, retention and performance.

·        Coordinate employee surveys and feedback mechanisms, analysing results and implementing action plans.

·        Design and manage employee recognition and reward programmes.

·        Organise company events, team-building activities and employee engagement campaigns.

·        Promote a positive, inclusive and collaborative working environment.

·        Develop initiatives that enhance the overall employee experience.

Recruitment & Talent Attraction

·        Lead the recruitment strategy across the company.

·        Manage the end-to-end recruitment process for management and specialist positions.

·        Support managers with recruitment planning, interviewing and selection activities.

·        Develop talent pipelines through partnerships, networking and community engagement.

·        Strengthen the company’s employer brand through social media, recruitment platforms and local partnerships.

·        Monitor recruitment metrics and identify opportunities to improve attraction and hiring outcomes.

·        Represent the company at recruitment fairs, hospitality industry events, schools, colleges and community engagement activities to build talent pipelines, promote company branding and attract future employees.

·        Working with the compliance manager, manage and develop the company's apprenticeship programmes, and relationships with training providers and departmental managers to support employee’s development, career progression, succession planning and compliance requirements.

·        Ensure a positive and engaging candidate experience throughout the recruitment journey.

Training, Induction & Development

·        Design, coordinate and deliver engaging company induction programmes for all new employees, ensuring a positive and consistent onboarding experience.

·        Manage the onboarding process and work closely with managers to ensure new starters are successfully integrated into the company and their teams.

·        Coordinate departmental training plans and support managers in developing employee skills and capability.

·        Deliver training workshops and people-focused development sessions across the company.

·        Identify company training and development needs through reviews/appraisals with managers.

·        Maintain and monitor the company training matrix, ensuring mandatory and role-specific training is completed within required timescales.

·        Manage and promote learning platforms and development resources to encourage continuous learning.

·        Develop career development pathways and support succession planning initiatives across the company.

·        Evaluate the effectiveness of training programmes and implement improvements where required.

·        Promote a culture of continuous learning, professional development and internal progression.

·        Support managers in identifying and developing future talent within their teams.

Wellbeing & Employee Experience

·        Lead wellbeing initiatives that support physical, mental, financial and emotional wellbeing.

·        Promote employee wellbeing resources and campaigns.

·        Develop strategies that improve employee satisfaction and retention.

·        Encourage a healthy work-life balance across the company.

·        Coordinate events and initiatives that support a positive workplace culture.

Payroll Management

·        Manage and oversee the end-to-end weekly and monthly payroll process.

·        Act as the key contact with payroll providers and relevant stakeholders.

·        Ensure payroll data is accurate and submitted within required deadlines.

·        Process payroll changes including new starters, leavers, salary changes and contractual amendments.

·        Reconcile payroll reports and carry out regular audits.

·        Respond to payroll-related queries from employees and managers.

·        Ensure compliance with payroll legislation and statutory requirements.

·        Produce payroll and workforce cost reports for the Director.

HRIS, People Systems & Policy and Procedures

·        Act as the system owner for the HRIS and people platforms (including employee relations advisory service).

·        Maintain accurate employee records and ensure data integrity.

·        Manage employee lifecycle processes within the HRIS, including onboarding, promotions and offboarding.

·        Produce regular people metrics and workforce reports.

·        Analyse people data to identify trends and opportunities for improvement.

·        Support the implementation of new system enhancements and process improvements.

·        Maintain oversight of company and departmental policies, procedures and operational standards, working with directors and managers to ensure documentation remains accurate, up to date, legally compliant and reflective of current company practices.

·        Train managers on effective use of people systems and reporting tools.

·        Act as the key contact for external system providers.

People Analytics & Reporting

·        Produce monthly and quarterly people reports for the Director.

·        Monitor key people metrics including recruitment, turnover, retention and engagement.

·        Provide workforce insights to support strategic decision-making.

·        Support workforce planning and company development initiatives.

General

·        Follow company procedures for tasks to ensure excellent, consistent standards are met.

·        Complying with all Company Policies and Procedures.

·        To perform any other relevant duties as required by Directors.

·        To act as an ambassador for the company and ensure that the Company is promoted externally, to all customers, on all occasions.

·        Support the company’s mission and objectives through compliance to Policies and Procedures.

·        To perform any other duties as required.

Key Relationships:

·        Directors of Company

·        HR Team Members

·        Compliance Manager

·        Management Team

Education, Training & Experience:

·        Experience in a People & Culture, Talent, Recruitment, Employee Engagement or Learning & Development role.

·        Proven experience in developing and delivering employee engagement, culture and people-focused initiatives.

·        Experience managing end-to-end recruitment processes and talent attraction strategies.

·        Experience coordinating and delivering training, onboarding and induction programmes.

·        Experience administering payroll processes and maintaining employee records.

·        Experience using HRIS and people management systems.

·        Strong experience producing reports, analysing people data and using metrics to support decision-making.

·        Experience managing multiple projects and priorities in a fast-paced environment.

·        Excellent knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.

·        Valid Driving Licence

·        Train the Trainer qualification (desirable)

·        CIPD Level Qualification (desirable)

·        Hospitality, leisure or customer-service sector experience (desirable)

Disposition & requirements:

·        Passionate about creating a positive and engaging workplace culture.

·        A genuine people person with a warm, approachable and supportive style.

·        Highly professional with the ability to build credibility and trusted relationships at all levels.

·        Strong communicator with excellent presentation, facilitation and influencing skills.

·        Enthusiastic, proactive and able to work independently with minimal supervision.

·        Creative and innovative in developing engagement, recognition and development initiatives.

·        Highly organised with excellent attention to detail and the ability to manage competing priorities.

·        Strong problem-solving and decision-making skills.

·        Confident analysing data and using insights to drive improvements.

·        Flexible and adaptable to changing business needs.

·        Committed to continuous improvement and personal development.

·        Demonstrates integrity, discretion and confidentiality at all times.

·        Willing to work flexibly and travel between sites as required.

·        Acts as a positive role model, championing company values and fostering an inclusive, high-performing culture.

Hours of Work:

Full-Time  40hours per week, Permanent contract (may include evenings and weekends when required)

People & Culture Manager

Searles Leisure Resort is a long‑established, family‑run holiday resort located on the beautiful Norfolk coastline in Hunstanton. For over 70 years, Searles has been one of the region’s most trusted destinations for UK seaside breaks, built around a simple motto: “creating happiness for all ages.”

As part of the wider Searles Leisure Group, an independent family business operating for more than 83 years. The resort is known for its friendly, welcoming atmosphere and strong community values. The group also includes Heacham Manor Hotel and Searles Sea Tours, offering the team opportunities to be part of a diverse and growing hospitality and leisure organisation.
Searles Leisure Resort is a long‑established, family‑run holiday resort located on the beautiful Norfolk coastline in Hunstanton. For over 70 years, Searles has been one of the region’s most trusted destinations for UK seaside breaks, built around a simple motto: “creating happiness for all ages.”

As part of the wider Searles Leisure Group, an independent family business operating for more than 83 years. The resort is known for its friendly, welcoming atmosphere and strong community values. The group also includes Heacham Manor Hotel and Searles Sea Tours, offering the team opportunities to be part of a diverse and growing hospitality and leisure organisation.

Reporting to:

HR and Finance Director

Job Purpose:

The People & Culture Manager will lead and deliver the company’s people strategy, focusing on creating an engaging, inclusive and high-performing workplace culture that supports company objectives and company values.

This role is responsible for attracting, developing and retaining talent through effective recruitment, employee engagement, learning and development, wellbeing initiatives, payroll management and HR systems ownership. The role will champion the employee experience throughout the entire employee lifecycle, ensuring the company remains a great place to work.

Key Responsibilities:

·        Lead the company’s People & Culture strategy, ensuring alignment with company goals.

·        Champion and embed company values across all departments.

·        Develop and implement employee engagement initiatives to improve morale, retention and performance.

·        Coordinate employee surveys and feedback mechanisms, analysing results and implementing action plans.

·        Design and manage employee recognition and reward programmes.

·        Organise company events, team-building activities and employee engagement campaigns.

·        Promote a positive, inclusive and collaborative working environment.

·        Develop initiatives that enhance the overall employee experience.

Recruitment & Talent Attraction

·        Lead the recruitment strategy across the company.

·        Manage the end-to-end recruitment process for management and specialist positions.

·        Support managers with recruitment planning, interviewing and selection activities.

·        Develop talent pipelines through partnerships, networking and community engagement.

·        Strengthen the company’s employer brand through social media, recruitment platforms and local partnerships.

·        Monitor recruitment metrics and identify opportunities to improve attraction and hiring outcomes.

·        Represent the company at recruitment fairs, hospitality industry events, schools, colleges and community engagement activities to build talent pipelines, promote company branding and attract future employees.

·        Working with the compliance manager, manage and develop the company's apprenticeship programmes, and relationships with training providers and departmental managers to support employee’s development, career progression, succession planning and compliance requirements.

·        Ensure a positive and engaging candidate experience throughout the recruitment journey.

Training, Induction & Development

·        Design, coordinate and deliver engaging company induction programmes for all new employees, ensuring a positive and consistent onboarding experience.

·        Manage the onboarding process and work closely with managers to ensure new starters are successfully integrated into the company and their teams.

·        Coordinate departmental training plans and support managers in developing employee skills and capability.

·        Deliver training workshops and people-focused development sessions across the company.

·        Identify company training and development needs through reviews/appraisals with managers.

·        Maintain and monitor the company training matrix, ensuring mandatory and role-specific training is completed within required timescales.

·        Manage and promote learning platforms and development resources to encourage continuous learning.

·        Develop career development pathways and support succession planning initiatives across the company.

·        Evaluate the effectiveness of training programmes and implement improvements where required.

·        Promote a culture of continuous learning, professional development and internal progression.

·        Support managers in identifying and developing future talent within their teams.

Wellbeing & Employee Experience

·        Lead wellbeing initiatives that support physical, mental, financial and emotional wellbeing.

·        Promote employee wellbeing resources and campaigns.

·        Develop strategies that improve employee satisfaction and retention.

·        Encourage a healthy work-life balance across the company.

·        Coordinate events and initiatives that support a positive workplace culture.

Payroll Management

·        Manage and oversee the end-to-end weekly and monthly payroll process.

·        Act as the key contact with payroll providers and relevant stakeholders.

·        Ensure payroll data is accurate and submitted within required deadlines.

·        Process payroll changes including new starters, leavers, salary changes and contractual amendments.

·        Reconcile payroll reports and carry out regular audits.

·        Respond to payroll-related queries from employees and managers.

·        Ensure compliance with payroll legislation and statutory requirements.

·        Produce payroll and workforce cost reports for the Director.

HRIS, People Systems & Policy and Procedures

·        Act as the system owner for the HRIS and people platforms (including employee relations advisory service).

·        Maintain accurate employee records and ensure data integrity.

·        Manage employee lifecycle processes within the HRIS, including onboarding, promotions and offboarding.

·        Produce regular people metrics and workforce reports.

·        Analyse people data to identify trends and opportunities for improvement.

·        Support the implementation of new system enhancements and process improvements.

·        Maintain oversight of company and departmental policies, procedures and operational standards, working with directors and managers to ensure documentation remains accurate, up to date, legally compliant and reflective of current company practices.

·        Train managers on effective use of people systems and reporting tools.

·        Act as the key contact for external system providers.

People Analytics & Reporting

·        Produce monthly and quarterly people reports for the Director.

·        Monitor key people metrics including recruitment, turnover, retention and engagement.

·        Provide workforce insights to support strategic decision-making.

·        Support workforce planning and company development initiatives.

General

·        Follow company procedures for tasks to ensure excellent, consistent standards are met.

·        Complying with all Company Policies and Procedures.

·        To perform any other relevant duties as required by Directors.

·        To act as an ambassador for the company and ensure that the Company is promoted externally, to all customers, on all occasions.

·        Support the company’s mission and objectives through compliance to Policies and Procedures.

·        To perform any other duties as required.

Key Relationships:

·        Directors of Company

·        HR Team Members

·        Compliance Manager

·        Management Team

Education, Training & Experience:

·        Experience in a People & Culture, Talent, Recruitment, Employee Engagement or Learning & Development role.

·        Proven experience in developing and delivering employee engagement, culture and people-focused initiatives.

·        Experience managing end-to-end recruitment processes and talent attraction strategies.

·        Experience coordinating and delivering training, onboarding and induction programmes.

·        Experience administering payroll processes and maintaining employee records.

·        Experience using HRIS and people management systems.

·        Strong experience producing reports, analysing people data and using metrics to support decision-making.

·        Experience managing multiple projects and priorities in a fast-paced environment.

·        Excellent knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.

·        Valid Driving Licence

·        Train the Trainer qualification (desirable)

·        CIPD Level Qualification (desirable)

·        Hospitality, leisure or customer-service sector experience (desirable)

Disposition & requirements:

·        Passionate about creating a positive and engaging workplace culture.

·        A genuine people person with a warm, approachable and supportive style.

·        Highly professional with the ability to build credibility and trusted relationships at all levels.

·        Strong communicator with excellent presentation, facilitation and influencing skills.

·        Enthusiastic, proactive and able to work independently with minimal supervision.

·        Creative and innovative in developing engagement, recognition and development initiatives.

·        Highly organised with excellent attention to detail and the ability to manage competing priorities.

·        Strong problem-solving and decision-making skills.

·        Confident analysing data and using insights to drive improvements.

·        Flexible and adaptable to changing business needs.

·        Committed to continuous improvement and personal development.

·        Demonstrates integrity, discretion and confidentiality at all times.

·        Willing to work flexibly and travel between sites as required.

·        Acts as a positive role model, championing company values and fostering an inclusive, high-performing culture.

Hours of Work:

Full-Time  40hours per week, Permanent contract (may include evenings and weekends when required)