Job Title:

Food & Beverage Team Member

Base:

Heacham Manor Hotel

Reporting to:

F&B Front of House Manager

Job Purpose:

As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast- paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.

Key Responsibilities:

·         Engaging with the customers, providing excellent customer service.

·         Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.

·         Handling card and cash payments in line with company cash handling procedures.

·         Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.

·         Assist with the setup of the function rooms, bar & restaurant for weddings and events.

·         To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.

·         To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.

·         Report all technical and quality faults to Supervisors/ Management.

·         Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

·         To complete any in-house training as required and participate in team meetings.

·         To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.

·         To perform any other duties as required.

·         Support the company’s mission and objectives through compliance to Policies and Procedures.

Key Relationships:

·         F&B Team including supervisors

·         F&B Front of House Manager

·         Events Manager

Education, Training & Experience:

·         Teamwork skills and the ability to act as the public face of the business

·         Computer literate

·         Previous Experience within a similar setting desirable but training will be given.

·         Food Hygiene Certificates (Desirable)

Disposition & requirements:

·         Full valid Driving Licence for UK (Desirable)

·         Flexible Schedule, for Working hours

·         Maintain a professional standard of work attire.

•         Standard full length black trousers or skirt, company shirt/top

•         Mid to long length hair must be neatly tied back

•         Jewellery kept to minimum, No chipped nail polish.

•         Closed toe formal black shoes

·         Excellent Customer Service

·         Strong Work Ethic, Organised with Good Timekeeping Skills

·         Enthusiastic and Energetic Team Play

·         Works well in a fast-paced environment

·         Polite and well-mannered with good communication skills 

Hours of Work:

As detailed in contract to include weekends and bank holiday, shifts may include split shifts. Some shifts may include evenings.

Job Title:

Food & Beverage Team Member

Base:

Heacham Manor Hotel

Reporting to:

F&B Front of House Manager

Job Purpose:

As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast- paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.

Key Responsibilities:

·         Engaging with the customers, providing excellent customer service.

·         Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.

·         Handling card and cash payments in line with company cash handling procedures.

·         Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.

·         Assist with the setup of the function rooms, bar & restaurant for weddings and events.

·         To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.

·         To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.

·         Report all technical and quality faults to Supervisors/ Management.

·         Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

·         To complete any in-house training as required and participate in team meetings.

·         To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.

·         To perform any other duties as required.

·         Support the company’s mission and objectives through compliance to Policies and Procedures.

Key Relationships:

·         F&B Team including supervisors

·         F&B Front of House Manager

·         Events Manager

Education, Training & Experience:

·         Teamwork skills and the ability to act as the public face of the business

·         Computer literate

·         Previous Experience within a similar setting desirable but training will be given.

·         Food Hygiene Certificates (Desirable)

Disposition & requirements:

·         Full valid Driving Licence for UK (Desirable)

·         Flexible Schedule, for Working hours

·         Maintain a professional standard of work attire.

•         Standard full length black trousers or skirt, company shirt/top

•         Mid to long length hair must be neatly tied back

•         Jewellery kept to minimum, No chipped nail polish.

•         Closed toe formal black shoes

·         Excellent Customer Service

·         Strong Work Ethic, Organised with Good Timekeeping Skills

·         Enthusiastic and Energetic Team Play

·         Works well in a fast-paced environment

·         Polite and well-mannered with good communication skills 

Hours of Work:

As detailed in contract to include weekends and bank holiday, shifts may include split shifts. Some shifts may include evenings.