Job Title:

F&B Supervisor

Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Part of the Searles Leisure Group, Heacham Manor sits alongside sister businesses Searles Leisure Resort and Searles Sea Tours, giving team members the chance to work within a diverse, long‑established, and growing hospitality and leisure organisation. The Group has been independently family‑run for more than 83 years and is known for its friendly culture and commitment to creating happiness for all ages

Job Purpose:

The postholder will be required to ensure the smooth and efficient running of the Mulberry Restaurant, Bar and Pavilion to ensure that Breakfast, Lunch, Afternoon Tea, and Dinner shifts operate efficiently and profitably whist maintaining excellent food service standards. The post holder will manage the workflow of the F&B team members by assigning tasks, supporting staff, monitoring results, and reporting to department managers.

The postholder will contribute to the efficiency of the F&B department by reviewing and improving processes. The key focus being maintaining excellent customer service and care whilst managing health and safety within the workplace.

As a supervisor you will assist both the Deputy F&B Manager and the F&B Operations Manager in ensuring all F&B Team Members are trained against the department procedures and are competent to deliver consistent standards and customer service.

You will support the Company’s mission and objectives through compliance to Policies and Procedures.

Key Responsibilities:

·        Ensure the Mulberry Restaurant & Bar and Pavilion F&B areas are prepared, clean and fully set for service as detailed by the procedure.

·        Support the F&B Team members by clearing tables as necessary.

·        Assist with the setup of the function rooms, bar & restaurant for events as required.

·        Hold up to date knowledge of Menus and any special events within the establishment.

·        Liaise with Deputy F&B Manager to plan workloads and allocate tasks.

·        Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards.

·        Coordinating the F&B team members and the operation of the Mulberry Restaurant & Bar and Pavilion during scheduled shifts.

·        Report any maintenance issues and requirements of new equipment to Manager.

·        Train and motivate staff, with the guidance of management, against department procedures.

·        Maintain a clean and tidy work area at all times.

·        Assist F&B Operations Manager in other areas of the business if required.

·        Together with the Deputy F&B Manager, monitor and manage stock bar stock to meet business requirements.

·        To ensure that all start and end of shift procedures, including cleaning are adhered to, to ensure the Mulberry Restaurant & Bar and Pavilion areas are ready for the next service, as detailed in Procedures.

·        Ensure all cash handling procedures are carried out at the start, during and at end of shift, monies are correct, securely stored, and cash handling record sheets completed.

·        Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

·        To complete any in-house training as required and participate in team meetings.

·        To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.

·        Support the company’s mission and objectives through compliance to Policies and Procedures.

·        To perform any other duties as required.

Key Relationships:

·        Hotel General Manager

·        F&B Operations Manager

·        Senior F&B Supervisor

·        Events Manager

·        F&B Team Members

Education, Training & Experience:

·        Previous experience within a Food & Beverage setting

·        Previous experience of leading a team is desirable.

·        Food Hygiene Certificate Level 2

·        Teamwork skills and the ability to act as the public face of the business.

·        Computer literate with proficiency in Microsoft Office.

Disposition & requirements:

·        Must be over 18

·        Flexible Schedule, for Working hours

·        Excellent Customer Service

·        Enthusiastic and energetic team player

·        Strong Work Ethic

·        Good Timekeeping Skills

·        Fast thinking

·        Polite and well-mannered with good communication skills.

·        Works well in a fast -paced environment. 

·        Ability to lead a team

·        Organised

·        Full valid Driving Licence for UK (Desirable)

·        Maintain a professional standard of work attire.

•        Standard full length black trousers or skirt, management shirt/top

•        Mid to long length hair must be neatly tied back

•        Jewellery kept to minimum

•        Closed toe formal black shoes

·        No chipped nail polish.

Hours of Work:

Contract: 

35 hours per week over 5 days (yearly average)
Permanent Contract 

Job Title:

F&B Supervisor

Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Part of the Searles Leisure Group, Heacham Manor sits alongside sister businesses Searles Leisure Resort and Searles Sea Tours, giving team members the chance to work within a diverse, long‑established, and growing hospitality and leisure organisation. The Group has been independently family‑run for more than 83 years and is known for its friendly culture and commitment to creating happiness for all ages

Job Purpose:

The postholder will be required to ensure the smooth and efficient running of the Mulberry Restaurant, Bar and Pavilion to ensure that Breakfast, Lunch, Afternoon Tea, and Dinner shifts operate efficiently and profitably whist maintaining excellent food service standards. The post holder will manage the workflow of the F&B team members by assigning tasks, supporting staff, monitoring results, and reporting to department managers.

The postholder will contribute to the efficiency of the F&B department by reviewing and improving processes. The key focus being maintaining excellent customer service and care whilst managing health and safety within the workplace.

As a supervisor you will assist both the Deputy F&B Manager and the F&B Operations Manager in ensuring all F&B Team Members are trained against the department procedures and are competent to deliver consistent standards and customer service.

You will support the Company’s mission and objectives through compliance to Policies and Procedures.

Key Responsibilities:

·        Ensure the Mulberry Restaurant & Bar and Pavilion F&B areas are prepared, clean and fully set for service as detailed by the procedure.

·        Support the F&B Team members by clearing tables as necessary.

·        Assist with the setup of the function rooms, bar & restaurant for events as required.

·        Hold up to date knowledge of Menus and any special events within the establishment.

·        Liaise with Deputy F&B Manager to plan workloads and allocate tasks.

·        Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards.

·        Coordinating the F&B team members and the operation of the Mulberry Restaurant & Bar and Pavilion during scheduled shifts.

·        Report any maintenance issues and requirements of new equipment to Manager.

·        Train and motivate staff, with the guidance of management, against department procedures.

·        Maintain a clean and tidy work area at all times.

·        Assist F&B Operations Manager in other areas of the business if required.

·        Together with the Deputy F&B Manager, monitor and manage stock bar stock to meet business requirements.

·        To ensure that all start and end of shift procedures, including cleaning are adhered to, to ensure the Mulberry Restaurant & Bar and Pavilion areas are ready for the next service, as detailed in Procedures.

·        Ensure all cash handling procedures are carried out at the start, during and at end of shift, monies are correct, securely stored, and cash handling record sheets completed.

·        Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

·        To complete any in-house training as required and participate in team meetings.

·        To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.

·        Support the company’s mission and objectives through compliance to Policies and Procedures.

·        To perform any other duties as required.

Key Relationships:

·        Hotel General Manager

·        F&B Operations Manager

·        Senior F&B Supervisor

·        Events Manager

·        F&B Team Members

Education, Training & Experience:

·        Previous experience within a Food & Beverage setting

·        Previous experience of leading a team is desirable.

·        Food Hygiene Certificate Level 2

·        Teamwork skills and the ability to act as the public face of the business.

·        Computer literate with proficiency in Microsoft Office.

Disposition & requirements:

·        Must be over 18

·        Flexible Schedule, for Working hours

·        Excellent Customer Service

·        Enthusiastic and energetic team player

·        Strong Work Ethic

·        Good Timekeeping Skills

·        Fast thinking

·        Polite and well-mannered with good communication skills.

·        Works well in a fast -paced environment. 

·        Ability to lead a team

·        Organised

·        Full valid Driving Licence for UK (Desirable)

·        Maintain a professional standard of work attire.

•        Standard full length black trousers or skirt, management shirt/top

•        Mid to long length hair must be neatly tied back

•        Jewellery kept to minimum

•        Closed toe formal black shoes

·        No chipped nail polish.

Hours of Work:

Contract: 

35 hours per week over 5 days (yearly average)
Permanent Contract