Food and Beverage Team Member

Job Title:

Food & Beverage Team Member

Part of the Searles Leisure Group, Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Job Purpose:

As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast- paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.

Key Responsibilities:

·        Engaging with the customers, providing excellent customer service.

·        Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as  required.

·        Handling card and cash payments in line with company cash handling procedures.

·        Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.

·        Assist with the setup of the function rooms, bar & restaurant for weddings and events.

·        To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.

·        To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.

·        Report all technical and quality faults to Supervisors/ Management.

·        Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

·        To complete any in-house training as required and participate in team meetings.

·        To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.

·        To perform any other duties as required.

·        Support the company’s mission and objectives through compliance to Policies and Procedures.

Key Relationships:

·        Food and Beverage Team including supervisors

·        Food and Beverage Front of House Manager

·        Events Manager

Education, Training & Experience:

·        Teamwork skills and the ability to act as the public face of the business

·        Computer literate

·        Previous Experience within a similar setting desirable but training will be given.

·        Food Hygiene Certificates (Desirable)

Disposition & requirements:

·        Full valid Driving Licence for UK (Desirable)

·        Flexible Schedule, for Working hours

·        Maintain a professional standard of work attire.

•        Standard full length black trousers or skirt, company shirt/top

•        Mid to long length hair must be neatly tied back

•        Jewellery kept to minimum, No chipped nail polish.

•        Closed toe formal black shoes

·        Excellent Customer Service

·        Strong Work Ethic, Organised with Good Timekeeping Skills

·        Enthusiastic and Energetic Team Play

·        Works well in a fast-paced environment

·        Polite and well-mannered with good communication skills 

Hours of Work: 8 hours yearly average, permanent contract.

Job Title:

Food & Beverage Team Member

Part of the Searles Leisure Group, Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Job Purpose:

As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast- paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.

Key Responsibilities:

·        Engaging with the customers, providing excellent customer service.

·        Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as  required.

·        Handling card and cash payments in line with company cash handling procedures.

·        Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.

·        Assist with the setup of the function rooms, bar & restaurant for weddings and events.

·        To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.

·        To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.

·        Report all technical and quality faults to Supervisors/ Management.

·        Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

·        To complete any in-house training as required and participate in team meetings.

·        To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.

·        To perform any other duties as required.

·        Support the company’s mission and objectives through compliance to Policies and Procedures.

Key Relationships:

·        Food and Beverage Team including supervisors

·        Food and Beverage Front of House Manager

·        Events Manager

Education, Training & Experience:

·        Teamwork skills and the ability to act as the public face of the business

·        Computer literate

·        Previous Experience within a similar setting desirable but training will be given.

·        Food Hygiene Certificates (Desirable)

Disposition & requirements:

·        Full valid Driving Licence for UK (Desirable)

·        Flexible Schedule, for Working hours

·        Maintain a professional standard of work attire.

•        Standard full length black trousers or skirt, company shirt/top

•        Mid to long length hair must be neatly tied back

•        Jewellery kept to minimum, No chipped nail polish.

•        Closed toe formal black shoes

·        Excellent Customer Service

·        Strong Work Ethic, Organised with Good Timekeeping Skills

·        Enthusiastic and Energetic Team Play

·        Works well in a fast-paced environment

·        Polite and well-mannered with good communication skills 

Hours of Work: 8 hours yearly average, permanent contract.