The Wave is a place where people and nature come together – creating the right environment for people to thrive – our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.

Fun – We take fun seriously! We put smiles on faces.
Adventurous – We’re game changers, adaptable and explore with optimism.
Impact – We’re here to create a healthier connection between people and planet.
Respect – We care for each other, our customers and our community.

These values guide how we show up, how we make decisions, and how we work together – every day, in every role.

About the Role

As a Camp Team Member, you’ll be at the heart of our overnight guest experience – creating warm welcomes, maintaining high standards across our safari tent accommodation and helping guests feel right at home in the outdoors.

From check-in to check-out, housekeeping to host moments, you’ll play a key role in delivering memorable stays that reflect the spirit of The Wave and our connection to nature.

• Delivering consistently high standards of customer service for all camp guests
• Managing guest arrivals and departures, including check-ins and check-outs using booking systems
• Supporting guest luggage delivery and assisting with on-site orientation
• Confidently delivering engaging welcome talks to set guests up for their stay
• Developing a strong knowledge of The Wave site, sessions, wave settings and experiences
• Proactively promoting surf sessions, experiences and repeat bookings
• Carrying out regular tent visits to check in with guests and resolve issues early
• Completing basic tent upkeep and reporting maintenance issues to managers
• Preparing and restocking tent consumables (e.g. logs, toiletries, consumables)
• Monitoring inventory levels within tents and storage areas
• Working collaboratively with other departments including Surf Operations, Retail and Food & Beverage

• Carrying out changeover cleans of safari tent accommodation
• Maintaining high standards of cleanliness and presentation
• Preparing cleaning carts and restocking consumables
• Organising and preparing linen
• Completing stock takes of linen, cleaning supplies and consumables
• Using internal systems and apps to log completed tasks and changeovers
• Consistently meeting departmental KPIs and quality standards

• Working to The Wave standards and SOPs at all times
• Demonstrating exceptional attention to detail and pride in presentation
• Following all COSHH guidance and keeping training up to date
• Complying with legal and company health & safety requirements and risk assessments
• Proactively reporting any concerns related to maintenance, safety or operations

You love working outdoors, enjoy being hands-on and take real pride in creating spaces where people feel comfortable, welcome and cared for.

We’re Looking For:

• A proactive, positive spirit that aligns naturally with our FAIR values
• A friendly, welcoming approach that builds excitement for guests’ stays
• Strong attention to detail, particularly around cleanliness, safety and standards
• The ability to work under pressure with a practical, can-do attitude
• Confidence to use your initiative and solve problems proactively
• Respect for people, equipment and The Wave house rules
• Comfort working in all weather conditions and embracing the great outdoors
• You don’t need to be a surfer – but you should be excited about what we do

• Previous hospitality, housekeeping or customer service experience (desirable but not essential)
• Willingness to learn systems, processes and safety procedures
• A flexible approach to working patterns

The Wave is a place where people and nature come together – creating the right environment for people to thrive – our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.

Fun – We take fun seriously! We put smiles on faces.
Adventurous – We’re game changers, adaptable and explore with optimism.
Impact – We’re here to create a healthier connection between people and planet.
Respect – We care for each other, our customers and our community.

These values guide how we show up, how we make decisions, and how we work together – every day, in every role.

About the Role

As a Camp Team Member, you’ll be at the heart of our overnight guest experience – creating warm welcomes, maintaining high standards across our safari tent accommodation and helping guests feel right at home in the outdoors.

From check-in to check-out, housekeeping to host moments, you’ll play a key role in delivering memorable stays that reflect the spirit of The Wave and our connection to nature.

• Delivering consistently high standards of customer service for all camp guests
• Managing guest arrivals and departures, including check-ins and check-outs using booking systems
• Supporting guest luggage delivery and assisting with on-site orientation
• Confidently delivering engaging welcome talks to set guests up for their stay
• Developing a strong knowledge of The Wave site, sessions, wave settings and experiences
• Proactively promoting surf sessions, experiences and repeat bookings
• Carrying out regular tent visits to check in with guests and resolve issues early
• Completing basic tent upkeep and reporting maintenance issues to managers
• Preparing and restocking tent consumables (e.g. logs, toiletries, consumables)
• Monitoring inventory levels within tents and storage areas
• Working collaboratively with other departments including Surf Operations, Retail and Food & Beverage

• Carrying out changeover cleans of safari tent accommodation
• Maintaining high standards of cleanliness and presentation
• Preparing cleaning carts and restocking consumables
• Organising and preparing linen
• Completing stock takes of linen, cleaning supplies and consumables
• Using internal systems and apps to log completed tasks and changeovers
• Consistently meeting departmental KPIs and quality standards

• Working to The Wave standards and SOPs at all times
• Demonstrating exceptional attention to detail and pride in presentation
• Following all COSHH guidance and keeping training up to date
• Complying with legal and company health & safety requirements and risk assessments
• Proactively reporting any concerns related to maintenance, safety or operations

You love working outdoors, enjoy being hands-on and take real pride in creating spaces where people feel comfortable, welcome and cared for.

We’re Looking For:

• A proactive, positive spirit that aligns naturally with our FAIR values
• A friendly, welcoming approach that builds excitement for guests’ stays
• Strong attention to detail, particularly around cleanliness, safety and standards
• The ability to work under pressure with a practical, can-do attitude
• Confidence to use your initiative and solve problems proactively
• Respect for people, equipment and The Wave house rules
• Comfort working in all weather conditions and embracing the great outdoors
• You don’t need to be a surfer – but you should be excited about what we do

• Previous hospitality, housekeeping or customer service experience (desirable but not essential)
• Willingness to learn systems, processes and safety procedures
• A flexible approach to working patterns