Receptionist

Role: Receptionist   

Location: Seaham Hall, County Durham

Resort information: https://www.seaham-hall.co.uk/

Salary: £10.50 per hour 

Hours: 40 hours (Full-Time or Part-time), including weekends, evenings & bank holidays. 

Relationships: General Manager, Spa Team, Reception Team

Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore. Seaham Hall boasts twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens and is home to the five-luxury bubble Serenity Spa. The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onside dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or The Ozone restaurant nestled in the vibrant Serenity Spa drawing on Pan-Asian influences.

People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit.  Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality.

We are seeking to appoint a Receptionist on a full time basis to join our vibrant team in providing quality customer service to our guests.

Responsibilities will include checking guests in and out, dealing with any guest queries throughout your shift, assisting with taking reservations for hotel and spa and answering incoming calls. 

The ideal candidate

• Previous Reception experience is essential – minimum of x1 years
• Previous experience in hospitality is desired with experience of face to face and over the phone communication skills in reception/customer service
• Fluent and clear spoken English with good written English and an excellent telephone manner
• Excellent verbal and written communication skills with competent computer skills in Microsoft packages. Opera Cloud, Core by Premier and res diary experience is desirable
• Attention to detail to ensure our 5-star standard of service is delivered consistently 
• Ability to effectively interact with management, team members and guests in a professional manner 
• Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work
• To be well presented and represent a high standard of competence at all times 
• Must have transport 
• Outgoing with a friendly personality 

Benefits

• Full training provided
• Progression opportunities available for the right team members
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2022 and a finalist in The Cateys 2020 for Independent Hotel of The Year
• Competitive salary
• Up to 28 days holidays per annum including bank holidays, pro rata
• Free parking onsite
• Monthly incentives and rewards schemes including employee of the month

If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today! 

Role: Receptionist   

Location: Seaham Hall, County Durham

Resort information: https://www.seaham-hall.co.uk/

Salary: £10.50 per hour 

Hours: 40 hours (Full-Time or Part-time), including weekends, evenings & bank holidays. 

Relationships: General Manager, Spa Team, Reception Team

Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore. Seaham Hall boasts twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens and is home to the five-luxury bubble Serenity Spa. The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onside dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or The Ozone restaurant nestled in the vibrant Serenity Spa drawing on Pan-Asian influences.

People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit.  Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality.

We are seeking to appoint a Receptionist on a full time basis to join our vibrant team in providing quality customer service to our guests.

Responsibilities will include checking guests in and out, dealing with any guest queries throughout your shift, assisting with taking reservations for hotel and spa and answering incoming calls. 

The ideal candidate

• Previous Reception experience is essential – minimum of x1 years
• Previous experience in hospitality is desired with experience of face to face and over the phone communication skills in reception/customer service
• Fluent and clear spoken English with good written English and an excellent telephone manner
• Excellent verbal and written communication skills with competent computer skills in Microsoft packages. Opera Cloud, Core by Premier and res diary experience is desirable
• Attention to detail to ensure our 5-star standard of service is delivered consistently 
• Ability to effectively interact with management, team members and guests in a professional manner 
• Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work
• To be well presented and represent a high standard of competence at all times 
• Must have transport 
• Outgoing with a friendly personality 

Benefits

• Full training provided
• Progression opportunities available for the right team members
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2022 and a finalist in The Cateys 2020 for Independent Hotel of The Year
• Competitive salary
• Up to 28 days holidays per annum including bank holidays, pro rata
• Free parking onsite
• Monthly incentives and rewards schemes including employee of the month

If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!