Spa Receptionist

Role: Spa Receptionist   
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: £11 per hour plus a share of service charge (subject to increase April 2023)
Hours: 40 hours (Full-Time), including weekends & bank holidays. 
Relationships: General Manager, Spa Team, Reception Team
Our Mission: ‘Create the ultimate in Northern hospitality captivating the most memorable guest experiences. Human Connection, Personal Experience, Brand Evolution and Location pitch us at the top level of personal hospitality’
Our Motto: ‘Emotive Hospitality at our Core’

Objective:

As a Spa Receptionist you are responsible for providing an exceptional level of customer care and attention to all guests.  You must adhere to assisting, maintaining and improving all aspects of the spa operations under the guidance of the Spa Management Team and make a valuable contribution to creating a special environment with immense attention to detail for all guests.  You must contribute to building and promoting the business at all opportunities whilst maintaining a professional and customer focused attitude at all times. You will have a vital responsibility to assist and communicate effectively with other core members of the spa team whilst maintaining a strong team ethic throughout. 

Key Competencies:

• Excellent customer service and communication skills – enhancing guest experience
• Flexibility to work a variety of shift patterns and high punctuality.
• A passion for people and good team ethic
• Possess a high standard of interpersonal and organisational skills
• A high standard of personal appearance and presentation is essential at all times, reflecting the brand.

Benefits:

• Full Training plan
• Fun and dynamic team environment
• Reward and recognition scheme, including Hospitality Rewards and a share of monthly service charge based on hours worked
• Development and Progression opportunities
• Inclusion in charity events and fundraising
• Workplace wellness programme
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Competitive Salary
• Work based pension scheme subject to criteria
• Uniform provided

Invest in us and we will invest in you!  Start you Seaham Hall journey and join our formidable team

Role: Spa Receptionist   
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: £11 per hour plus a share of service charge (subject to increase April 2023)
Hours: 40 hours (Full-Time), including weekends & bank holidays. 
Relationships: General Manager, Spa Team, Reception Team
Our Mission: ‘Create the ultimate in Northern hospitality captivating the most memorable guest experiences. Human Connection, Personal Experience, Brand Evolution and Location pitch us at the top level of personal hospitality’
Our Motto: ‘Emotive Hospitality at our Core’

Objective:

As a Spa Receptionist you are responsible for providing an exceptional level of customer care and attention to all guests.  You must adhere to assisting, maintaining and improving all aspects of the spa operations under the guidance of the Spa Management Team and make a valuable contribution to creating a special environment with immense attention to detail for all guests.  You must contribute to building and promoting the business at all opportunities whilst maintaining a professional and customer focused attitude at all times. You will have a vital responsibility to assist and communicate effectively with other core members of the spa team whilst maintaining a strong team ethic throughout. 

Key Competencies:

• Excellent customer service and communication skills – enhancing guest experience
• Flexibility to work a variety of shift patterns and high punctuality.
• A passion for people and good team ethic
• Possess a high standard of interpersonal and organisational skills
• A high standard of personal appearance and presentation is essential at all times, reflecting the brand.

Benefits:

• Full Training plan
• Fun and dynamic team environment
• Reward and recognition scheme, including Hospitality Rewards and a share of monthly service charge based on hours worked
• Development and Progression opportunities
• Inclusion in charity events and fundraising
• Workplace wellness programme
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Competitive Salary
• Work based pension scheme subject to criteria
• Uniform provided

Invest in us and we will invest in you!  Start you Seaham Hall journey and join our formidable team