Role: Spa Receptionist   
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: £11.44 per hour plus a share of service charge 
Hours: 0-32 hours, will  include weekends & bank holidays.  Earliest start time – 6am, latest finish 10.30pm
Relationships: General Manager, Spa Team, Reception Team

We are seeking to appoint a Spa Receptionist to join our vibrant team in providing quality customer service and support for our guests using the Serenity Spa.

** Due to shift start times, own transport is essential **

Objective

As a Spa Receptionist you are responsible for providing an exceptional level of customer care and attention to all guests.  You must adhere to assisting, maintaining and improving all aspects of the spa operations under the guidance of the Spa Management Team and make a valuable contribution to creating a special environment with immense attention to detail for all guests.  You must contribute to building and promoting the business at all opportunities whilst maintaining a professional and customer focused attitude at all times. You will have a vital responsibility to assist and communicate effectively with other core members of the spa team whilst maintaining a strong team ethic throughout. 

Benefits

• Fun and dynamic team environment
• Reward and recognition scheme, including Hospitality Rewards and a share of monthly service charge based on hours worked
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2024, 2023, 2022 and 2020, gold winner of Small Hotel with Visit England, voted North of England Hotel of Year 2023 by Sunday Times
• Development and Progression opportunities
• Inclusion in charity events and fundraising
• Workplace wellness programme
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Work based pension scheme subject to criteria
• Uniform provided
• Free onsite parking

Responsibilities & Accountabilities

• To meet and exceed guest’s expectations on arrival, departure and throughout their spa experience.
• Maintain a warm, friendly manner and effectively assist guests on a daily basis.
• Provide a high level of customer service and personability in line with brand values
• Enhancing the ‘guest experience’ on a daily basis.
• Act as the main point of contact for all spa clients and personnel therefore a vital role in reflecting the five star standard of excellence.
• To complete administration tasks ensuring a high level of accuracy and competence.
• To operate the all spa software effectively updating guest profiles and securing bookings.
• To manage daily bookings maximising treatments appointments ensuring clients requests are appropriately accommodated.
• Ensure that all guests have completed their relevant documentation, checking them in and out of the spa efficiently.
• Attending any meetings or training courses as and when required.
• Processing payments correctly ensuring correct procedures are followed and effectively communicated with the guest at all times.
• To be respectful of guests confidentiality and privacy maintaining a high level of professional etiquette.
• Preparing guest information and processes for the following day efficiently executing a high level of organisational and interpersonal skills.
• Promoting spa offers and events at all opportunities to meet and exceed department goals.
• To be knowledgeable about all spa treatments, promotions, spa packages and any contraindications that can affect a guest’s treatment.
• To liaise with maintenance and housekeeping departments in respect of out of order services etc.
• To liaise with members of the reservations team when carrying out reservation checks on a day to day basis.
• To assist team members in different departments as and when necessary to ensure the smooth running of the spa operation
• Effectively liaising with hotel reception ensuring all room account charges are posted successfully.
• Carrying out elaborate guest tours.
• Ensuring all operational standards are met and exceeded on a daily basis.
• To feedback to the spa management team as and when required
• To ensure the spa reception area is clean, tidy and well maintained at all times
• To ensure necessary checklists and tasks are completed daily.
• Maintain uniform and grooming standards as outlined in the staff handbook
• Adhering to Company Standard Operating Procedures and Health and Safety Policy.
•  

Key Competencies

• Excellent customer service and communication skills
• Flexibility to work a variety of shift patterns and high punctuality.
• Computer literate and a good knowledge and understanding of Microsoft systems
• A good team ethic throughout the working environment
• Possess a high standard of interpersonal and organisational skills
• A high standard of personal appearance and presentation is essential at all times, reflecting the brand.

 Please note due to working hours, applicants need to be over the age of 18. 

 If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today! 

Role: Spa Receptionist   
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: £11.44 per hour plus a share of service charge 
Hours: 0-32 hours, will  include weekends & bank holidays.  Earliest start time – 6am, latest finish 10.30pm
Relationships: General Manager, Spa Team, Reception Team

We are seeking to appoint a Spa Receptionist to join our vibrant team in providing quality customer service and support for our guests using the Serenity Spa.

** Due to shift start times, own transport is essential **

Objective

As a Spa Receptionist you are responsible for providing an exceptional level of customer care and attention to all guests.  You must adhere to assisting, maintaining and improving all aspects of the spa operations under the guidance of the Spa Management Team and make a valuable contribution to creating a special environment with immense attention to detail for all guests.  You must contribute to building and promoting the business at all opportunities whilst maintaining a professional and customer focused attitude at all times. You will have a vital responsibility to assist and communicate effectively with other core members of the spa team whilst maintaining a strong team ethic throughout. 

Benefits

• Fun and dynamic team environment
• Reward and recognition scheme, including Hospitality Rewards and a share of monthly service charge based on hours worked
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2024, 2023, 2022 and 2020, gold winner of Small Hotel with Visit England, voted North of England Hotel of Year 2023 by Sunday Times
• Development and Progression opportunities
• Inclusion in charity events and fundraising
• Workplace wellness programme
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Work based pension scheme subject to criteria
• Uniform provided
• Free onsite parking

Responsibilities & Accountabilities

• To meet and exceed guest’s expectations on arrival, departure and throughout their spa experience.
• Maintain a warm, friendly manner and effectively assist guests on a daily basis.
• Provide a high level of customer service and personability in line with brand values
• Enhancing the ‘guest experience’ on a daily basis.
• Act as the main point of contact for all spa clients and personnel therefore a vital role in reflecting the five star standard of excellence.
• To complete administration tasks ensuring a high level of accuracy and competence.
• To operate the all spa software effectively updating guest profiles and securing bookings.
• To manage daily bookings maximising treatments appointments ensuring clients requests are appropriately accommodated.
• Ensure that all guests have completed their relevant documentation, checking them in and out of the spa efficiently.
• Attending any meetings or training courses as and when required.
• Processing payments correctly ensuring correct procedures are followed and effectively communicated with the guest at all times.
• To be respectful of guests confidentiality and privacy maintaining a high level of professional etiquette.
• Preparing guest information and processes for the following day efficiently executing a high level of organisational and interpersonal skills.
• Promoting spa offers and events at all opportunities to meet and exceed department goals.
• To be knowledgeable about all spa treatments, promotions, spa packages and any contraindications that can affect a guest’s treatment.
• To liaise with maintenance and housekeeping departments in respect of out of order services etc.
• To liaise with members of the reservations team when carrying out reservation checks on a day to day basis.
• To assist team members in different departments as and when necessary to ensure the smooth running of the spa operation
• Effectively liaising with hotel reception ensuring all room account charges are posted successfully.
• Carrying out elaborate guest tours.
• Ensuring all operational standards are met and exceeded on a daily basis.
• To feedback to the spa management team as and when required
• To ensure the spa reception area is clean, tidy and well maintained at all times
• To ensure necessary checklists and tasks are completed daily.
• Maintain uniform and grooming standards as outlined in the staff handbook
• Adhering to Company Standard Operating Procedures and Health and Safety Policy.
•  

Key Competencies

• Excellent customer service and communication skills
• Flexibility to work a variety of shift patterns and high punctuality.
• Computer literate and a good knowledge and understanding of Microsoft systems
• A good team ethic throughout the working environment
• Possess a high standard of interpersonal and organisational skills
• A high standard of personal appearance and presentation is essential at all times, reflecting the brand.

 Please note due to working hours, applicants need to be over the age of 18. 

 If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!