Pool Host

Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview  + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Up to 16 hours per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director

Seaham Hall is looking for a dedicated and attentive Pool Host to join the award-winning Serenity Spa team.

This is a hands-on role focused on maintaining the highest standards across our spa and poolside areas while ensuring every guest enjoys a calm, clean, and welcoming environment.

The Role

As Pool Host, you will play a vital role in the guest experience by maintaining immaculate spa facilities, supporting guest comfort, and ensuring the environment reflects the luxury and tranquillity of Serenity Spa.

The Ideal Candidate

• Previous experience in hospitality or a customer-facing role is desirable
• A strong eye for detail and high standards of cleanliness
• Friendly, approachable, and guest-focused
• Ability to work efficiently in a fast-paced environment
• Excellent organisational and time management skills
• Professional presentation in line with a luxury environment
• Flexible, reliable, and a supportive team player

Key Responsibilities

• Maintain exceptional cleanliness and presentation across all spa and poolside areas
• Monitor guest flow and ensure a calm, organised environment

• Replenish towels, robes, and amenities (including robe checks) in line with hygiene standards
• Ensure relaxation areas and guest touchpoints are clean, tidy, and fully stocked
• Assist guests with queries and provide a warm, professional presence
• Identify and report maintenance issues promptly
• Support smooth daily operations across the spa
• Prepare facilities for the following day with strong attention to detail
• Work collaboratively with all spa and hotel departments

Benefits

• Comprehensive in-house training
• Clear progression opportunities
• Share of monthly service charge
• Staff discounts on spa experiences, retail & vouchers (up to 20%)
• Pension scheme & Stream access
• Uniform provided
• Free onsite parking
• Opportunities to participate in charity and team events

If you take pride in creating beautiful, calming environments and delivering exceptional guest care, we would love to hear from you.

Pool Host

Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview  + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Up to 16 hours per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director

Seaham Hall is looking for a dedicated and attentive Pool Host to join the award-winning Serenity Spa team.

This is a hands-on role focused on maintaining the highest standards across our spa and poolside areas while ensuring every guest enjoys a calm, clean, and welcoming environment.

The Role

As Pool Host, you will play a vital role in the guest experience by maintaining immaculate spa facilities, supporting guest comfort, and ensuring the environment reflects the luxury and tranquillity of Serenity Spa.

The Ideal Candidate

• Previous experience in hospitality or a customer-facing role is desirable
• A strong eye for detail and high standards of cleanliness
• Friendly, approachable, and guest-focused
• Ability to work efficiently in a fast-paced environment
• Excellent organisational and time management skills
• Professional presentation in line with a luxury environment
• Flexible, reliable, and a supportive team player

Key Responsibilities

• Maintain exceptional cleanliness and presentation across all spa and poolside areas
• Monitor guest flow and ensure a calm, organised environment

• Replenish towels, robes, and amenities (including robe checks) in line with hygiene standards
• Ensure relaxation areas and guest touchpoints are clean, tidy, and fully stocked
• Assist guests with queries and provide a warm, professional presence
• Identify and report maintenance issues promptly
• Support smooth daily operations across the spa
• Prepare facilities for the following day with strong attention to detail
• Work collaboratively with all spa and hotel departments

Benefits

• Comprehensive in-house training
• Clear progression opportunities
• Share of monthly service charge
• Staff discounts on spa experiences, retail & vouchers (up to 20%)
• Pension scheme & Stream access
• Uniform provided
• Free onsite parking
• Opportunities to participate in charity and team events

If you take pride in creating beautiful, calming environments and delivering exceptional guest care, we would love to hear from you.