Role: Spa Manager 
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: £35k per annum plus share of service charge (approx. £2k per annum)  and bonus.
Hours: 40 + hours, 8am – 10pm, 5 days out of 7 including weekends/bank holidays & DM shifts as per contract
Relationships: General Manager, Spa Team, Reception Team
Our Motto: ‘Emotive Hospitality at our Core’

Mission

The Serenity Spa’s mission is to captivate the most memorable guest experiences by human connection and personal experience.  At the heart of our philosophy is our Team’s infectious warmth offering extra special heritage, storytelling ability and exceptional guest journey.

Objective

Ability to provide vision, inspiration and maximise spa revenue opportunities.  To Lead and create a soulful, successful and world class spa experience maximising opportunities and resources.  Culture is key in delivering optimum spa performance.  You must be strong willed, passionate and provide cutting edge knowledge across all areas of the spa operation creating influence and immense leadership ability. 

Key Competencies

• Proven experience as a Spa Manager or a similar role in the hospitality industry.
• Strong guest liaison skills that provide a world class spa experience and environment.
• Ability to inspire positive change through best practice and leading innovations.
• Passion for people demonstrating strong leadership that pushes evolution and continued development.
• Forward thinker, with ability to make strategic and operational decisions in creating and implementing treatments and wider spa concepts.
• To support people, planet and profit through charitable partnerships, responsible luxury practices and agile marketing.
• Understanding of overall business and management of productivity and profitability.
• Up to date with industry legislation, trends and shifts providing a safe working environment in line with operating standards, guest and team wellbeing.
• Develop and manage the spa's budget, monitor expenses, and optimise revenue generation through effective marketing and sales strategies.
• Accountable for the overall standard of operations across Serenity Spa ensuring service excellence and exceptional experience.
• Excellent time management, flexibility and organisational skills.
• Embody spa and wellness as a professional with a high standard of personal appearance and presentation.

Benefits

• Bonus on completion of contract 
• Inclusion in charity events and fundraising
• Workplace wellness programme, access to fitness suite (off peak timings)
• In-house training will be provided as part of your induction
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2023, gold winner for Small Hotel at Visit England Awards 2022, short listed for Small Hotel with North East Tourism awards 2024 and voted North of England Hotel of Year 2023 by Sunday Times,  Best Boutique Spa 2023 - Boutique Hotelier, Good Spa Guide Best for Guest Experience 2023, Hotel Spa of the Year Western Europe & Scandinavia 2022 World Spa & Wellness, Spa Team of the Year 2022, Boutique Hotelier
• Reward and recognition scheme, including Hospitality Rewards, B&Q discount card
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Uniform provided
• Free onsite parking
• Monthly and annual team incentives and reward schemes including employee of the month and a share of service charge approx. £2k a year for full time employees

If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today! 

Role: Spa Manager 
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: £35k per annum plus share of service charge (approx. £2k per annum)  and bonus.
Hours: 40 + hours, 8am – 10pm, 5 days out of 7 including weekends/bank holidays & DM shifts as per contract
Relationships: General Manager, Spa Team, Reception Team
Our Motto: ‘Emotive Hospitality at our Core’

Mission

The Serenity Spa’s mission is to captivate the most memorable guest experiences by human connection and personal experience.  At the heart of our philosophy is our Team’s infectious warmth offering extra special heritage, storytelling ability and exceptional guest journey.

Objective

Ability to provide vision, inspiration and maximise spa revenue opportunities.  To Lead and create a soulful, successful and world class spa experience maximising opportunities and resources.  Culture is key in delivering optimum spa performance.  You must be strong willed, passionate and provide cutting edge knowledge across all areas of the spa operation creating influence and immense leadership ability. 

Key Competencies

• Proven experience as a Spa Manager or a similar role in the hospitality industry.
• Strong guest liaison skills that provide a world class spa experience and environment.
• Ability to inspire positive change through best practice and leading innovations.
• Passion for people demonstrating strong leadership that pushes evolution and continued development.
• Forward thinker, with ability to make strategic and operational decisions in creating and implementing treatments and wider spa concepts.
• To support people, planet and profit through charitable partnerships, responsible luxury practices and agile marketing.
• Understanding of overall business and management of productivity and profitability.
• Up to date with industry legislation, trends and shifts providing a safe working environment in line with operating standards, guest and team wellbeing.
• Develop and manage the spa's budget, monitor expenses, and optimise revenue generation through effective marketing and sales strategies.
• Accountable for the overall standard of operations across Serenity Spa ensuring service excellence and exceptional experience.
• Excellent time management, flexibility and organisational skills.
• Embody spa and wellness as a professional with a high standard of personal appearance and presentation.

Benefits

• Bonus on completion of contract 
• Inclusion in charity events and fundraising
• Workplace wellness programme, access to fitness suite (off peak timings)
• In-house training will be provided as part of your induction
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2023, gold winner for Small Hotel at Visit England Awards 2022, short listed for Small Hotel with North East Tourism awards 2024 and voted North of England Hotel of Year 2023 by Sunday Times,  Best Boutique Spa 2023 - Boutique Hotelier, Good Spa Guide Best for Guest Experience 2023, Hotel Spa of the Year Western Europe & Scandinavia 2022 World Spa & Wellness, Spa Team of the Year 2022, Boutique Hotelier
• Reward and recognition scheme, including Hospitality Rewards, B&Q discount card
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Uniform provided
• Free onsite parking
• Monthly and annual team incentives and reward schemes including employee of the month and a share of service charge approx. £2k a year for full time employees

If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!