Location: Seaham Hall, County Durham 

Resort information: https://www.seaham-hall.co.uk/ 

Salary: £21,840 based on a working week of 40hours plus share of service charge and share of departmental monthly incentive scheme 

Hours: 40hours a week (Full-Time), including weekends & bank holidays, earliest start is 8am, latest finish is 8pm 

Relationships: General Manager, Front of House Manager, Reservations Team, Reception Team

Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore. Boasting twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens we are home to the five-luxury bubble Serenity Spa. The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onsite dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or The Ozone restaurant nestled in the vibrant Serenity Spa drawing on Pan-Asian influences. 

People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit. Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality. 

We are expanding our team and are seeking enthusiastic individuals to join our small team. The role is predominately office based however cross departmental training is encouraged to enable our reception teams to work closely with the reservations team. 

All team members will be required to be confident in all aspects of reservations including overnight stays, spa reservations, restaurant reservations, group bookings, and gift voucher sales. Full training will be given. 

Key responsibilities of this position include: 

• Answering incoming calls and emails into the hotel and spa, dealing with queries in an efficient timely manner 
• Handling guest requests via email and over the phone and going that extra mile anticipating guests needs and upselling
• Increase and optimise sales in line with the brand and hotel's sales policy 
• Co-ordinating all reservations from individual reservations through to group reservations for both hotel and spa including bedrooms, restaurant and spa reservations. 
• Follow up the administration of all reservations from booking to arrival, ensuring smooth check-in operations throughout the hotel and spa 
•  Creating extra special moments for guests at every opportunity, including recognising and celebrating birthdays, anniversaries etc. 
• See every enquiry as a sales opportunity 
• Carry out a banking at the end of each shift, correcting any discrepancies 
• Gain in-depth knowledge of all areas of the business including hotel packages, spa packages and treatments available 

The ideal candidate 

• Previous experience in hospitality is desired with experience of face to face and over the phone communication skills in reception/customer service 
• Fluent and clear spoken English with good written English and an excellent telephone manner 
• Excellent verbal and written communication skills with competent computer skills in Microsoft packages. Opera, concept and res diary experience is desirable 
• Attention to detail to ensure our 5-star standard of service is delivered consistently 
•  Ability to effectively interact with management, team members and guests in a professional manner 
•  Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work 
• To be well presented and represent a high standard of competence at all times 
•  Must have transport 

Benefits 

• Full training & development provided 
• Progression opportunities available for the right team members 
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2021 and a finalist in The Cateys 2020 for Independent Hotel of The Year 
•  Competitive salary 
• 28 days holidays per annum including bank holidays 
• Free parking onsite 
• Monthly incentives and rewards schemes including employee of the month 

 If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!  

Location: Seaham Hall, County Durham 

Resort information: https://www.seaham-hall.co.uk/ 

Salary: £21,840 based on a working week of 40hours plus share of service charge and share of departmental monthly incentive scheme 

Hours: 40hours a week (Full-Time), including weekends & bank holidays, earliest start is 8am, latest finish is 8pm 

Relationships: General Manager, Front of House Manager, Reservations Team, Reception Team

Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore. Boasting twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens we are home to the five-luxury bubble Serenity Spa. The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onsite dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or The Ozone restaurant nestled in the vibrant Serenity Spa drawing on Pan-Asian influences. 

People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit. Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality. 

We are expanding our team and are seeking enthusiastic individuals to join our small team. The role is predominately office based however cross departmental training is encouraged to enable our reception teams to work closely with the reservations team. 

All team members will be required to be confident in all aspects of reservations including overnight stays, spa reservations, restaurant reservations, group bookings, and gift voucher sales. Full training will be given. 

Key responsibilities of this position include: 

• Answering incoming calls and emails into the hotel and spa, dealing with queries in an efficient timely manner 
• Handling guest requests via email and over the phone and going that extra mile anticipating guests needs and upselling
• Increase and optimise sales in line with the brand and hotel's sales policy 
• Co-ordinating all reservations from individual reservations through to group reservations for both hotel and spa including bedrooms, restaurant and spa reservations. 
• Follow up the administration of all reservations from booking to arrival, ensuring smooth check-in operations throughout the hotel and spa 
•  Creating extra special moments for guests at every opportunity, including recognising and celebrating birthdays, anniversaries etc. 
• See every enquiry as a sales opportunity 
• Carry out a banking at the end of each shift, correcting any discrepancies 
• Gain in-depth knowledge of all areas of the business including hotel packages, spa packages and treatments available 

The ideal candidate 

• Previous experience in hospitality is desired with experience of face to face and over the phone communication skills in reception/customer service 
• Fluent and clear spoken English with good written English and an excellent telephone manner 
• Excellent verbal and written communication skills with competent computer skills in Microsoft packages. Opera, concept and res diary experience is desirable 
• Attention to detail to ensure our 5-star standard of service is delivered consistently 
•  Ability to effectively interact with management, team members and guests in a professional manner 
•  Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work 
• To be well presented and represent a high standard of competence at all times 
•  Must have transport 

Benefits 

• Full training & development provided 
• Progression opportunities available for the right team members 
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2021 and a finalist in The Cateys 2020 for Independent Hotel of The Year 
•  Competitive salary 
• 28 days holidays per annum including bank holidays 
• Free parking onsite 
• Monthly incentives and rewards schemes including employee of the month 

 If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!