Role: Reservations Co-Ordinator 
Location: Seaham Hall, County Durham 
Resort information: https://www.seaham-hall.co.uk/ 
Salary: £22,880 based on a working week of 40hours plus share of service charge approx £2k a year
Hours: 40hours a week (Full-Time), including weekends & bank holidays, earliest start is 7.45am, latest finish is 10.15pm 
Relationships: General Manager, Operations, Reservations Team, Reception Team

We are expanding our team and are seeking enthusiastic individuals to join our small team. The role is predominately office based however cross departmental training is encouraged to enable our reception team to work closely with the reservations team. 

All team members will be required to be confident in all aspects of reservations including overnight stays, spa reservations, restaurant reservations, group bookings, and gift voucher sales. Full training will be given. 

Key responsibilities of this position include: 

•  Answering incoming calls and emails into the hotel and spa, dealing with queries in an efficient timely manner co-ordinating all reservations from individual reservations through to group reservations for both hotel and spa including bedrooms, restaurant and spa reservations. 
• Handling guest requests via email and over the phone and going that extra mile anticipating guests needs and upselling
• Follow up the administration of all reservations from booking to arrival, ensuring smooth check-in operations throughout the hotel and spa 
• See every enquiry as a sales opportunity 
• Carry out a banking at the end of each shift, correcting any discrepancies 
• Gain in-depth knowledge of all areas of the business including hotel packages, spa packages and treatments available 

The ideal candidate 

•  Previous experience in hospitality is desired with experience of face to face and over the phone communication skills in reception/customer service 
• Fluent and clear spoken English with good written English and an excellent telephone manner 
• Excellent verbal and written communication skills with competent computer skills in Microsoft packages. Opera, Core and res diary experience is desirable 
• Attention to detail to ensure our 5-star standard of service is delivered consistently 
• Ability to effectively interact with management, team members and guests in a professional manner 
•  Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work 
• To be well presented and represent a high standard of competence at all times 
•  Must have transport 

Benefits 

• £££ Competitive Salary with a share of service charge, approx. £2k annually
• Strive to be our Employee of the Quarter with the opportunity to be our Employee of the Year winning a two-night stay at another POB Hotel including dinner 
• Inclusion in charity events and fundraising
• Workplace wellness programme, access to fitness suite (off peak timings)
• In-house training will be provided as part of your induction
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2022 and 2023, gold winner for Small Hotel at Visit England Awards 2022, short listed for Small Hotel with North East Tourism awards 2024 and voted North of England Hotel of Year 2023 by Sunday Times
• Reward and recognition scheme, including Hospitality Rewards, B&Q discount card
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Uniform provided
• Free onsite parking

 If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!  

Role: Reservations Co-Ordinator 
Location: Seaham Hall, County Durham 
Resort information: https://www.seaham-hall.co.uk/ 
Salary: £22,880 based on a working week of 40hours plus share of service charge approx £2k a year
Hours: 40hours a week (Full-Time), including weekends & bank holidays, earliest start is 7.45am, latest finish is 10.15pm 
Relationships: General Manager, Operations, Reservations Team, Reception Team

We are expanding our team and are seeking enthusiastic individuals to join our small team. The role is predominately office based however cross departmental training is encouraged to enable our reception team to work closely with the reservations team. 

All team members will be required to be confident in all aspects of reservations including overnight stays, spa reservations, restaurant reservations, group bookings, and gift voucher sales. Full training will be given. 

Key responsibilities of this position include: 

•  Answering incoming calls and emails into the hotel and spa, dealing with queries in an efficient timely manner co-ordinating all reservations from individual reservations through to group reservations for both hotel and spa including bedrooms, restaurant and spa reservations. 
• Handling guest requests via email and over the phone and going that extra mile anticipating guests needs and upselling
• Follow up the administration of all reservations from booking to arrival, ensuring smooth check-in operations throughout the hotel and spa 
• See every enquiry as a sales opportunity 
• Carry out a banking at the end of each shift, correcting any discrepancies 
• Gain in-depth knowledge of all areas of the business including hotel packages, spa packages and treatments available 

The ideal candidate 

•  Previous experience in hospitality is desired with experience of face to face and over the phone communication skills in reception/customer service 
• Fluent and clear spoken English with good written English and an excellent telephone manner 
• Excellent verbal and written communication skills with competent computer skills in Microsoft packages. Opera, Core and res diary experience is desirable 
• Attention to detail to ensure our 5-star standard of service is delivered consistently 
• Ability to effectively interact with management, team members and guests in a professional manner 
•  Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work 
• To be well presented and represent a high standard of competence at all times 
•  Must have transport 

Benefits 

• £££ Competitive Salary with a share of service charge, approx. £2k annually
• Strive to be our Employee of the Quarter with the opportunity to be our Employee of the Year winning a two-night stay at another POB Hotel including dinner 
• Inclusion in charity events and fundraising
• Workplace wellness programme, access to fitness suite (off peak timings)
• In-house training will be provided as part of your induction
• Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2022 and 2023, gold winner for Small Hotel at Visit England Awards 2022, short listed for Small Hotel with North East Tourism awards 2024 and voted North of England Hotel of Year 2023 by Sunday Times
• Reward and recognition scheme, including Hospitality Rewards, B&Q discount card
• Be part of our Sustainable Team scheme, prioritising people and planet
• Up to 20% team member discount off gift vouchers and spa experiences
• Uniform provided
• Free onsite parking

 If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!