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IT Manager
Salz Global Management LLC Corporate
IT Manager
Salz Global Management LLC Corporate
Full Time
5
Years
Experience
$85000 - $95000 / Year
IT Manager
Salz Global Management LLC Corporate
Full Time
5
Years
Experience
$85000 - $95000 / Year
Skills
POS Systems
Training Experience
Fluent in English
Microsoft Office
Point of Sale
Technology Management
+1
Description
Salz Group,a QSR Franchisee, is seeking an experienced IT Manager to oversee and strengthen the company’s technology operations. Reporting to the Chief Administrative Officer, this role will supervise the internal IT team, manage external technology partners, and ensure the reliability, security, and efficiency of the company’s systems across corporate offices and multiple retail locations.
The IT Manager will oversee the IT Specialist and IT Support Specialist while coordinating with external vendors to maintain infrastructure, improve cybersecurity practices, and implement modern technology solutions.
In addition to maintaining core systems, this role will play an important part in identifying opportunities to introduce AI tools, automation, and new technology platforms that improve operational efficiency and support the company’s continued growth.
Top 5 Responsibilities
- Lead and oversee the internal IT team, including IT Specialist and IT Support Specialist
- Maintain reliable and secure IT infrastructure across corporate and retail locations
- Manage Microsoft 365 environment, cloud systems, servers, and virtual machines
- Identify opportunities to introduce automation, AI tools, and technology improvements
- Coordinate with external vendors and ensure efficient IT support operations
Key Responsibilities
IT Leadership & Team Oversight
- Supervise and manage the internal IT team including the IT Specialist and IT Support Specialist
- Provide direction, assign priorities, and monitor progress of IT tasks and projects
- Establish clear workflows, escalation procedures, and documentation standards
- Ensure timely resolution of IT support requests and operational issues
- Support the development and growth of the IT team
IT Operations & Infrastructure
- Oversee daily IT operations across corporate offices and retail locations
- Maintain servers, virtual machines, networks, and cloud infrastructure
- Ensure stability and performance of systems used for operations, reporting, and internal communication
- Monitor system health and coordinate updates, upgrades, and maintenance
Systems Administration
- Manage Microsoft 365 environment including SharePoint, OneDrive, and Teams
- Consolidate ownership of all company platforms into IT oversight/administration
- Maintain user access control and device management processes
- Oversee IT asset inventory and hardware lifecycle management, including budgeting and financial planning
Security & Risk Management
- Implement cybersecurity best practices across company systems
- Monitor systems for security threats and vulnerabilities
- Develop company wide security awareness thru training program
- Maintain data protection policies and access controls
- Ensure reliable backup systems and disaster recovery readiness
Vendor & Technology Partner Management
- Coordinate with external IT vendors and service providers
- Evaluate vendor performance and ensure service reliability
- Assist in selecting and implementing new technology solutions
AI, Automation & Technology Innovation
- Identify opportunities to improve efficiency through automation and modern technology tools
- Evaluate AI platforms and automation tools that can enhance reporting, workflows, and internal operations
- Support the development of dashboards, automated reporting systems, and workflow tools
- Partner with leadership to implement scalable technology solutions that support company growth
Technology Support for Company Growth
- Support technology needs for new locations and expansion projects
- Assist departments with implementing systems that improve communication, project tracking, and operational visibility
- Recommend technology solutions that improve efficiency across the organization
Education & Experience
The right candidate will possess 5-8 years' experience in IT, showcasing increased responsibility, including managing IT teams or technical support staff. This person should also possess a strong knowledge of Microsoft 365 and cloud-based systems, along with experience with virtual machines, servers, backups, and networking. Candidates should also have a familiarity with cybersecurity practices and data protection policies, as well as a proven history coordinating with vendors and service providers. This role supports our growing organization which includes stores all across NYC, so organizational and problem-solving skills will be essential. Any candidate with an interest in automation tools, workflow systems and the emerging utilization of AI platforms will be welcomed.
Benefits:
Salz Group provides a comprehensive benefits package to include: Medical/Dental/Vision insurance, Paid Time Off, 8 paid Holidays annually, 401K, product discounts, Commuter Benefits, and the chance to help grow your career, in our quest to build a better franchise model.
About Salz Group
At Salz Group, we believe in setting the gold standard in the Quick Service Restaurant (QSR) industry. With a legacy rooted in passion, innovation, and unwavering commitment, we have emerged as leaders in the franchising business model.
Our journey began in 2003 with the opening of our first Dunkin' Donuts location. From day one, we immersed ourselves in every aspect of the business, mastering guest service, retailing, operations, and more. This hands-on approach paved the way for exponential growth and success.
In 2016, we made history by opening three Dunkin' Donuts stores, including one at the iconic Fulton Center within the World Trade Center property. Achieving the highest first-week sales in Dunkin' Brands history for a standalone store was a testament to our dedication and strategic prowess.
Since then, Salz Group has expanded its portfolio to include the Wendy’s, Taco Bell, and WingStop brands. With 39 locations and growing, we leave no stone unturned in our quest to build a better franchise model.
Salz Group,a QSR Franchisee, is seeking an experienced IT Manager to oversee and strengthen the company’s technology operations. Reporting to the Chief Administrative Officer, this role will supervise the internal IT team, manage external technology partners, and ensure the reliability, security, and efficiency of the company’s systems across corporate offices and multiple retail locations.
The IT Manager will oversee the IT Specialist and IT Support Specialist while coordinating with external vendors to maintain infrastructure, improve cybersecurity practices, and implement modern technology solutions.
In addition to maintaining core systems, this role will play an important part in identifying opportunities to introduce AI tools, automation, and new technology platforms that improve operational efficiency and support the company’s continued growth.
Top 5 Responsibilities
- Lead and oversee the internal IT team, including IT Specialist and IT Support Specialist
- Maintain reliable and secure IT infrastructure across corporate and retail locations
- Manage Microsoft 365 environment, cloud systems, servers, and virtual machines
- Identify opportunities to introduce automation, AI tools, and technology improvements
- Coordinate with external vendors and ensure efficient IT support operations
Key Responsibilities
IT Leadership & Team Oversight
- Supervise and manage the internal IT team including the IT Specialist and IT Support Specialist
- Provide direction, assign priorities, and monitor progress of IT tasks and projects
- Establish clear workflows, escalation procedures, and documentation standards
- Ensure timely resolution of IT support requests and operational issues
- Support the development and growth of the IT team
IT Operations & Infrastructure
- Oversee daily IT operations across corporate offices and retail locations
- Maintain servers, virtual machines, networks, and cloud infrastructure
- Ensure stability and performance of systems used for operations, reporting, and internal communication
- Monitor system health and coordinate updates, upgrades, and maintenance
Systems Administration
- Manage Microsoft 365 environment including SharePoint, OneDrive, and Teams
- Consolidate ownership of all company platforms into IT oversight/administration
- Maintain user access control and device management processes
- Oversee IT asset inventory and hardware lifecycle management, including budgeting and financial planning
Security & Risk Management
- Implement cybersecurity best practices across company systems
- Monitor systems for security threats and vulnerabilities
- Develop company wide security awareness thru training program
- Maintain data protection policies and access controls
- Ensure reliable backup systems and disaster recovery readiness
Vendor & Technology Partner Management
- Coordinate with external IT vendors and service providers
- Evaluate vendor performance and ensure service reliability
- Assist in selecting and implementing new technology solutions
AI, Automation & Technology Innovation
- Identify opportunities to improve efficiency through automation and modern technology tools
- Evaluate AI platforms and automation tools that can enhance reporting, workflows, and internal operations
- Support the development of dashboards, automated reporting systems, and workflow tools
- Partner with leadership to implement scalable technology solutions that support company growth
Technology Support for Company Growth
- Support technology needs for new locations and expansion projects
- Assist departments with implementing systems that improve communication, project tracking, and operational visibility
- Recommend technology solutions that improve efficiency across the organization
Education & Experience
The right candidate will possess 5-8 years' experience in IT, showcasing increased responsibility, including managing IT teams or technical support staff. This person should also possess a strong knowledge of Microsoft 365 and cloud-based systems, along with experience with virtual machines, servers, backups, and networking. Candidates should also have a familiarity with cybersecurity practices and data protection policies, as well as a proven history coordinating with vendors and service providers. This role supports our growing organization which includes stores all across NYC, so organizational and problem-solving skills will be essential. Any candidate with an interest in automation tools, workflow systems and the emerging utilization of AI platforms will be welcomed.
Benefits:
Salz Group provides a comprehensive benefits package to include: Medical/Dental/Vision insurance, Paid Time Off, 8 paid Holidays annually, 401K, product discounts, Commuter Benefits, and the chance to help grow your career, in our quest to build a better franchise model.
About Salz Group
At Salz Group, we believe in setting the gold standard in the Quick Service Restaurant (QSR) industry. With a legacy rooted in passion, innovation, and unwavering commitment, we have emerged as leaders in the franchising business model.
Our journey began in 2003 with the opening of our first Dunkin' Donuts location. From day one, we immersed ourselves in every aspect of the business, mastering guest service, retailing, operations, and more. This hands-on approach paved the way for exponential growth and success.
In 2016, we made history by opening three Dunkin' Donuts stores, including one at the iconic Fulton Center within the World Trade Center property. Achieving the highest first-week sales in Dunkin' Brands history for a standalone store was a testament to our dedication and strategic prowess.
Since then, Salz Group has expanded its portfolio to include the Wendy’s, Taco Bell, and WingStop brands. With 39 locations and growing, we leave no stone unturned in our quest to build a better franchise model.
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IT Manager
Full Time
5
Years
Experience
$85000 - $95000 / Year
Skills
POS Systems
Training Experience
Fluent in English
Microsoft Office
Point of Sale
Technology Management
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366 N Broadway, Suite 200, Jericho, New York 11753, United States