Admissions & Retail Assistant Part-Time

Description

Your Introduction to Farmer Palmer’s Team and History

In 1998 Farmer Palmer’s was born.  From the beginning, we have been driven by a passion for creating a family-friendly environment where children can learn, play, and get close to the countryside animals.

Reports to:  Lindsey Jessopp (Admissions & Retail Manager)

Accountable to: Directors of Farmer Palmers Farm Park – Phillip Palmer and Sandra Palmer-Snellin 

Location: Farmer Palmers Farm Park, Wareham Road, Poole, BH16 6EU 

Duties and responsibilities: Admission/General 

Hours: between 9am & 5pm, one day every weekend with additional hours during school holidays/staff cover.

Applicants must be 16 years or over

•       Ensure the main reception/retail area is ready for business and the day ahead. 
•       Deal with and respond to internal and external emails. 
•       Customer Service – Meet and greet customers on arrival and by telephone and email. 
•       Phones – answer and transfer calls (take and relay messages to team members). 
•       Till – Cash & card handling Inc. cashing up at the end of the day. 
•       Post – Collect, open, and distribute to team.
•       Send daily admission figures to supervisors.
•       Produce documents (invoices/signs). 
•       Liase with Customer and team members for parties / group bookings / events. 
•       Politely operate radios to communicate with members of staff. 
•       Manage a safe working environment to meet company and legislative health and safety requirements. 
•       Inputting data into spreadsheets 
•       Carry out any other reasonable duties in line with the job role to meet the needs of the business. 
•       Deal with ticket purchasing (date changes, cancellations etc.) Birthday Parties: 
•       Process new online bookings & liaise with customer ensuring we have all the info required for the day (children’s names, meal       choices, answer customer queries)        
•       Welcome parties upon their arrival (taking balance, ensure they understand party packs, running through eating time/party room & allocated tractor ride time). 

Passes: 

•        Process online orders
•        Deal with pass administration and enter onto system (CAPS). 
•        Upsell to visitors 
•        Pass sales and upkeep of computerised records. 
•        Deal with any customer questions / queries relating to passes. 

Groups: 

•        Provisionally book in groups & children's parties
•        Deal with form on return with the deposit 
•        Liaise with the leader about the booking (any questions they may have) 
•        Finalise the group on the day and take payment/raise an invoice 

Stock: 

•        Ensure the shop is clean, tidy and restocked daily 
•        Accurately price stock 
         Support team with annual stock take 

Additional tasks/responsibilities: 

•      Cleaning & tidying the shop and surrounding areas. 
•      Help to find lost parents or children. 
•      Process and complete all administration (shop related) 
•      Returns for faulty products 

Personal Responsibilities 

•       To work within company policies and procedures at all times. 
•       Deliver exceptional customer service to all customers and work colleagues remembering that a smile and happy disposition will make     our visitors feel welcome. 
•       To undertake training for health & safety, GDPR, fire safety & manual handling.    
•       Compliance with any reasonable requests by Supervisors and the Directors. 

Benefits

• Additional hours available throughout the year
• 25% staff discount on food, drink, and retail purchases on site
• Free entry for immediate family members
• Free on-site parking
• Free lunch provided when working
• Employee Assistance Programme (EAP)
• Closed over the Christmas period
• Friendly and supportive working environment
• Opportunity to be involved in exciting seasonal events and attraction development 

Admissions & Retail Assistant Part-Time

Description

Your Introduction to Farmer Palmer’s Team and History

In 1998 Farmer Palmer’s was born.  From the beginning, we have been driven by a passion for creating a family-friendly environment where children can learn, play, and get close to the countryside animals.

Reports to:  Lindsey Jessopp (Admissions & Retail Manager)

Accountable to: Directors of Farmer Palmers Farm Park – Phillip Palmer and Sandra Palmer-Snellin 

Location: Farmer Palmers Farm Park, Wareham Road, Poole, BH16 6EU 

Duties and responsibilities: Admission/General 

Hours: between 9am & 5pm, one day every weekend with additional hours during school holidays/staff cover.

Applicants must be 16 years or over

•       Ensure the main reception/retail area is ready for business and the day ahead. 
•       Deal with and respond to internal and external emails. 
•       Customer Service – Meet and greet customers on arrival and by telephone and email. 
•       Phones – answer and transfer calls (take and relay messages to team members). 
•       Till – Cash & card handling Inc. cashing up at the end of the day. 
•       Post – Collect, open, and distribute to team.
•       Send daily admission figures to supervisors.
•       Produce documents (invoices/signs). 
•       Liase with Customer and team members for parties / group bookings / events. 
•       Politely operate radios to communicate with members of staff. 
•       Manage a safe working environment to meet company and legislative health and safety requirements. 
•       Inputting data into spreadsheets 
•       Carry out any other reasonable duties in line with the job role to meet the needs of the business. 
•       Deal with ticket purchasing (date changes, cancellations etc.) Birthday Parties: 
•       Process new online bookings & liaise with customer ensuring we have all the info required for the day (children’s names, meal       choices, answer customer queries)        
•       Welcome parties upon their arrival (taking balance, ensure they understand party packs, running through eating time/party room & allocated tractor ride time). 

Passes: 

•        Process online orders
•        Deal with pass administration and enter onto system (CAPS). 
•        Upsell to visitors 
•        Pass sales and upkeep of computerised records. 
•        Deal with any customer questions / queries relating to passes. 

Groups: 

•        Provisionally book in groups & children's parties
•        Deal with form on return with the deposit 
•        Liaise with the leader about the booking (any questions they may have) 
•        Finalise the group on the day and take payment/raise an invoice 

Stock: 

•        Ensure the shop is clean, tidy and restocked daily 
•        Accurately price stock 
         Support team with annual stock take 

Additional tasks/responsibilities: 

•      Cleaning & tidying the shop and surrounding areas. 
•      Help to find lost parents or children. 
•      Process and complete all administration (shop related) 
•      Returns for faulty products 

Personal Responsibilities 

•       To work within company policies and procedures at all times. 
•       Deliver exceptional customer service to all customers and work colleagues remembering that a smile and happy disposition will make     our visitors feel welcome. 
•       To undertake training for health & safety, GDPR, fire safety & manual handling.    
•       Compliance with any reasonable requests by Supervisors and the Directors. 

Benefits

• Additional hours available throughout the year
• 25% staff discount on food, drink, and retail purchases on site
• Free entry for immediate family members
• Free on-site parking
• Free lunch provided when working
• Employee Assistance Programme (EAP)
• Closed over the Christmas period
• Friendly and supportive working environment
• Opportunity to be involved in exciting seasonal events and attraction development