The Bowery Group: Maitre’d Job Description

Position: Maitre’d 

FLSA Designation: Non - Exempt 

Reports To: FOH Management 

Position Description: 

As a Maitre’d you are responsible for providing warm and welcoming hospitality to all guests, managing reservations, as well as any walk-ins, and managing the flow of service throughout the night. The Maitre’d position will work to provide the best experience possible for all guests. 

Essentials functions and basic duties: 

• Takes walk in reservations, figuring out the best way to seat guests 

• Sends walk ins to the bar or maintains a waitlist when necessary 

• Constantly communicates table status with guests 

• Coordinates large party reservations, or special circumstances with management

• Dynamic personality with the ability to engage guests, and work well with others. 

• Organized with the ability to maximize cover counts, seating flow, and guest satisfaction.

• Calm, composed, professional, able to multi task, and work under high pressure situations.

• The ability to supervise the host staff and ensure proper protocol is always followed.

• Navigate reservations platform and client database proficiently

Specific Job Knowledge, skills, and abilities: 

• Ability to stand and walk up to 8 hours 

• Bi-Lateral manual dexterity as required to handle, touch and feel, and reach with hands and arms 

• Ability to talk and hear clearly

• Ability to stoop, kneel and crouch

• Ability to taste and smell

• Ability to utilize close, distance, color and peripheral vision, as well as depth perception and to adjust focus

• Willingness to work at peak hours, which may include evenings, holidays, and weekends

• English fluency

• Effective verbal, written and interpersonal skills to communicate positively

• Strong problem-solving acumen

Qualifications Standards:

• High school graduate or equivalent 

• At least two years in a high-volume, fine-dining restaurant as a Maitre’d 

• Basic knowledge of dining room and service procedures

• Sexual harassment training required

• Resy experience preferred 

The Bowery Group: Maitre’d Job Description

Position: Maitre’d 

FLSA Designation: Non - Exempt 

Reports To: FOH Management 

Position Description: 

As a Maitre’d you are responsible for providing warm and welcoming hospitality to all guests, managing reservations, as well as any walk-ins, and managing the flow of service throughout the night. The Maitre’d position will work to provide the best experience possible for all guests. 

Essentials functions and basic duties: 

• Takes walk in reservations, figuring out the best way to seat guests 

• Sends walk ins to the bar or maintains a waitlist when necessary 

• Constantly communicates table status with guests 

• Coordinates large party reservations, or special circumstances with management

• Dynamic personality with the ability to engage guests, and work well with others. 

• Organized with the ability to maximize cover counts, seating flow, and guest satisfaction.

• Calm, composed, professional, able to multi task, and work under high pressure situations.

• The ability to supervise the host staff and ensure proper protocol is always followed.

• Navigate reservations platform and client database proficiently

Specific Job Knowledge, skills, and abilities: 

• Ability to stand and walk up to 8 hours 

• Bi-Lateral manual dexterity as required to handle, touch and feel, and reach with hands and arms 

• Ability to talk and hear clearly

• Ability to stoop, kneel and crouch

• Ability to taste and smell

• Ability to utilize close, distance, color and peripheral vision, as well as depth perception and to adjust focus

• Willingness to work at peak hours, which may include evenings, holidays, and weekends

• English fluency

• Effective verbal, written and interpersonal skills to communicate positively

• Strong problem-solving acumen

Qualifications Standards:

• High school graduate or equivalent 

• At least two years in a high-volume, fine-dining restaurant as a Maitre’d 

• Basic knowledge of dining room and service procedures

• Sexual harassment training required

• Resy experience preferred