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Front Office Supervisor
SLIG - Front Office
Front Office Supervisor
SLIG - Front Office
Full Time
1
Year
Experience
To be discussed
Front Office Supervisor
SLIG - Front Office
Full Time
1
Year
Experience
To be discussed
Skills
Fluent in English
Description
FRONT OFFICE SUPERVISOR
REPORTING TO: Front Office Manager
RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures.
The main duties involved in the role of a Front Office Supervisor at The Address Collective are outlined below however this list is not exhaustive.
MAIN DUTIES:
· Adhere to the company's Code of Conduct.
· To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
· To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
· Check and ensure the correctness of all reception floats.
· Ensure work areas are kept clean, safe and tidy at all times.
· Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
· Be thoroughly familiar with all company selling procedures and promotions.
· Be aware of hotel room availability and rates at all times.
· Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc
· To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
· To ensure that all charges are posted correctly onto room bills.
· Maintain & monitor management accounts.
· Be aware of all hotel facilities & amenities. (ie car parking, directions etc)
· Communicate with colleagues and guests professionally.
· Provide the highest level of customer services consistently.
· Provide relevant reports to departments as required.
· To take reservations and respond to guests in a timely and professional manner.
· To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
· To administer all reservations, cancellations & no-shows in line with company policy.
· Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
· Conduct regular security checks throughout the day and report any issues to management.
· Report any maintenance issues immediately to management,
· Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
· The sensible allocation of rooms to customers having viewed all relevant guest requests.
· Handling safe deposits for guests.
· Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
· Dealing with Foreign Exchange for customers.
· To ensure that all monies are kept secure at all times.
· Make sure receptionist are completing their duties as per the check list.
· To carry out any reasonable duty requested by a manager, senior staff member or request of guest.
· Should be comfortable with handling telephone calls and taking requests over the phone.
· Make sure to always follow the KPIs of the hotel and boost the upsells.
Knowledge of Hot-Soft and PMS is an advantage.
FRONT OFFICE SUPERVISOR
REPORTING TO: Front Office Manager
RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures.
The main duties involved in the role of a Front Office Supervisor at The Address Collective are outlined below however this list is not exhaustive.
MAIN DUTIES:
· Adhere to the company's Code of Conduct.
· To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
· To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
· Check and ensure the correctness of all reception floats.
· Ensure work areas are kept clean, safe and tidy at all times.
· Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
· Be thoroughly familiar with all company selling procedures and promotions.
· Be aware of hotel room availability and rates at all times.
· Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc
· To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
· To ensure that all charges are posted correctly onto room bills.
· Maintain & monitor management accounts.
· Be aware of all hotel facilities & amenities. (ie car parking, directions etc)
· Communicate with colleagues and guests professionally.
· Provide the highest level of customer services consistently.
· Provide relevant reports to departments as required.
· To take reservations and respond to guests in a timely and professional manner.
· To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
· To administer all reservations, cancellations & no-shows in line with company policy.
· Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
· Conduct regular security checks throughout the day and report any issues to management.
· Report any maintenance issues immediately to management,
· Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
· The sensible allocation of rooms to customers having viewed all relevant guest requests.
· Handling safe deposits for guests.
· Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
· Dealing with Foreign Exchange for customers.
· To ensure that all monies are kept secure at all times.
· Make sure receptionist are completing their duties as per the check list.
· To carry out any reasonable duty requested by a manager, senior staff member or request of guest.
· Should be comfortable with handling telephone calls and taking requests over the phone.
· Make sure to always follow the KPIs of the hotel and boost the upsells.
Knowledge of Hot-Soft and PMS is an advantage.
Front Office Supervisor
Full Time
1
Year
Experience
To be discussed
Skills
Fluent in English
Quay Street, Sligo, F91V08N, Ireland