Job Scope

The Event Operations Manager is responsible for the seamless delivery of all events across the Club, ensuring every member and guest experience reflects the standards and character of The Sloane Club. This role brings together planning and hands-on delivery, working closely with the Events, F&B, and wider operational teams to create well-executed, memorable occasions.

Key Responsibilities

Event Delivery

• Oversee the end-to-end operational delivery of all events, from private dining to larger club functions
• Act as the key point of contact on the day, ensuring events run smoothly and discreetly
• Maintain a visible presence during events, supporting teams and engaging with members and guests

Planning & Coordination

• Work closely with the Events team to interpret briefs and translate them into clear operational plans
• Conduct function sheet briefings with all relevant departments
• Ensure all event details are communicated effectively and executed to plan

Leadership

• Lead and support the floor teams during events, ensuring clarity, confidence, and consistency
• Responsible for training and development of the F&B team, particularly around event service standards
• Foster a collaborative, one-team approach across departments

Standards & Experience

• Uphold the Club’s service standards, ensuring a polished but natural style of delivery
• Anticipate guest needs and resolve any issues calmly and efficiently
• Continuously look for ways to enhance the member experience

Operational Management

• Work with the kitchen and bar teams to ensure smooth service flow
• Monitor staffing levels and support rota planning for events
• Ensure compliance with health & safety and licensing requirements

Be an ambassador in our people culture.

Encourage the teams, while embracing Queensway values to;

• Challenge Everything
• Work Together
• Be Kind
• Have Fun

Neighbourhood engagement:

• To represent our businesses both internally and within the community showcasing our values and our brand.
• Serve as the community face of the club, ensuring ongoing positive relationships and partnerships

Health Safety & Security:

• Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Food safety, Health, Hygiene and Fire Safety.
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner, and appropriate follow up if required

General:

• Comply with the company corporate code of conduct at all times.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
• Actively participate in training and development programs to maximise opportunities for self-development.

Job Scope

The Event Operations Manager is responsible for the seamless delivery of all events across the Club, ensuring every member and guest experience reflects the standards and character of The Sloane Club. This role brings together planning and hands-on delivery, working closely with the Events, F&B, and wider operational teams to create well-executed, memorable occasions.

Key Responsibilities

Event Delivery

• Oversee the end-to-end operational delivery of all events, from private dining to larger club functions
• Act as the key point of contact on the day, ensuring events run smoothly and discreetly
• Maintain a visible presence during events, supporting teams and engaging with members and guests

Planning & Coordination

• Work closely with the Events team to interpret briefs and translate them into clear operational plans
• Conduct function sheet briefings with all relevant departments
• Ensure all event details are communicated effectively and executed to plan

Leadership

• Lead and support the floor teams during events, ensuring clarity, confidence, and consistency
• Responsible for training and development of the F&B team, particularly around event service standards
• Foster a collaborative, one-team approach across departments

Standards & Experience

• Uphold the Club’s service standards, ensuring a polished but natural style of delivery
• Anticipate guest needs and resolve any issues calmly and efficiently
• Continuously look for ways to enhance the member experience

Operational Management

• Work with the kitchen and bar teams to ensure smooth service flow
• Monitor staffing levels and support rota planning for events
• Ensure compliance with health & safety and licensing requirements

Be an ambassador in our people culture.

Encourage the teams, while embracing Queensway values to;

• Challenge Everything
• Work Together
• Be Kind
• Have Fun

Neighbourhood engagement:

• To represent our businesses both internally and within the community showcasing our values and our brand.
• Serve as the community face of the club, ensuring ongoing positive relationships and partnerships

Health Safety & Security:

• Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Food safety, Health, Hygiene and Fire Safety.
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner, and appropriate follow up if required

General:

• Comply with the company corporate code of conduct at all times.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
• Actively participate in training and development programs to maximise opportunities for self-development.